Support and Specialist Solutions
Over 1.7 million Sage customers now have a support contract.
Customer service personnel are trained to be able to help customers overcome a variety of challenges. These challenges range from very technical questions directly relating to Sage products to much more general questions, such as: advice on the potential impact of changes to payroll legislation, how to account for certain transactions or how to produce business forecasts.
The quality of the support service is critical to developing an enduring relationship with our customers. In response to the needs of many of our customers we have developed premium versions of our support services that deliver a more personalised and comprehensive approach.
The provision of high quality support is integral to the Sage business model. It allows our customers to get more out of their Sage solution as well as giving Sage direct insight into how we should improve our products.