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Sage MicrOpay impresses Lift Leader Otis with its willingness to collaborate

“Sage MicrOpay has impressed us with its openness and willingness to collaborate.”

Elizabeth Harrison, Otis Elevators Australasia, Director Human Resources

  • Customer: Otis Elevators 
  • Industry: People-moving products manufacturer
  • Size: 200+ employees
  • System: Sage MicrOpay


Otis, the global leader in elevator manufacturing, installation and maintenance had been using Sage MicrOpay since 1994. The organisation, while happy with the software, recognised the need to migrate to an upgraded solution that would provide ‘best of breed’ functionality and scalability to support the thriving business. Otis’ staff work under a variety of workplace arrangements so it is essential that Otis’ payroll system is reliable, intuitive and can be easily configured to changing needs.

Otis’ required a system that could integrate with its existing business applications and allow for records to be stored permanently also had a legal rationale behind it. Otis is a wholly owned subsidiary of a U.S. listed company, UTC, and as such is required to be Sarbanes Oxley compliant.

The decision to migrate to Sage MicrOpay was a complex one. Otis had strict criteria they required the chosen vendor to meet. Otis wanted a vendor that would work with them in a collaborative relationship. They were keen to move away from the traditional customer and vendor relationship and create a true business alliance based on trust, openness and a desire to understand the opportunities and challenges for both businesses.

Sage MicrOpay not only met all requirements but exemplified a willingness to collaborate and accommodate Otis’ complex needs. The software was successfully upgraded and Otis’ team were able to carry out compliant and payroll processes.