Our marketplace

It is our aim to be a trusted advisor to our customers, a respected and admired company in our industry and a leader in encouraging the growth and development of SMEs through the effective use of information technology.

Customer satisfaction is our primary focus which we monitor through various methods including:

• Customer advocacy and recommendation
• Loyalty surveys
• Customer support phone calls handling an average of 36,000 calls per day in total
• Customer awareness events and discussion groups to enable customers and Sage employees to meet face to face
• Surveying SMEs to understand their business issues

We actively promote the use of the internet in business, particularly in the area of government submissions. Our awareness of the importance of prompt payment to small business is demonstrated by our commitment to pay customers and suppliers on fair terms.

We are delighted that our commitment to focusing on customers and their needs has resulted in many customer satisfaction and related awards.

The success of our customer satisfaction policies is evidenced by the numerous industry awards won in 2007 by our OpCos (by Region):

UK & Ireland

• Software Satisfaction Awards – Sage CRM
• Real Finance FD Excellence Awards – Software Provider of the Year
• Information Age Award – Sage 1000
• Business Software Satisfaction Award
• European Contact Centre Award

Mainland Europe

• Best brand integration
• eBay ecommerce award
• Customer service Golden Laurel Award
• Golden Bit award (Poland)
• Best HR Software at HRM GigaCon
• SME Engagement Award Spain
• Bäurer “ERP System of the Year”

North America

• CRM Satisfaction Awards
• Healthcare partner of the Year
• VARBusiness Company of the Year

Rest of World

• National Payroll Consultant of the Year
• Best Customer Service Award