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** Excerpted from American City Business Journals article posted to http://www.bizjournals.com/bizjournals/how-to/growth-strategies/2014/03/6-reasons-luck-has-nothing-to-do-with-business.html **
In my opinion, true luck plays only a small part in running a successful business. I spent some time looking at what traits most successful business owners and CEOs have in common.
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Brad is the executive vice president of customer experience, responsible for developing all aspects of the Sage customer experience from product design to the invoice experience and all points in between.
He brings more than 18 years of leadership in web consumer, enterprise software, and communication service provider industries. Prior to joining Sage, Brad was the vice president of customer experience with Yahoo! where he developed a voice of the customer program designed to drive a “customer first” culture. He was also global vice president of Yahoo’s knowledge management and online support group chartered to continuously improve the online help experience.
Brad is on the board of the Consortium for Service Innovation and loves to talk about customer experience.
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