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Meeting customer needs Greater flexibility through subscription

Subscription provides our customers with control and visibility over their cash flow.

Locamont 2M, France, using Sage Ciel Ultraflex

As a family run business, it is important to owner Patricia Baldy that she is contactable not only in the office but from home on an evening, during weekends and over holiday periods. She explains, “We run a haulage company so it is not unusual for customers to call very late in the day to book a last minute job. I need to be on hand to speak to them, fill out the required paperwork and pass their details on to the staff that will be on the ground moving them, sometimes the next day.”

Locamont 2M currently employs a team of five people based out of their office in Vitrolles, South of France. Patricia has used Ciel products for a number of years after being introduced to using the software as part of her accountancy training. Initially attracted by the product’s simplicity and ease of use, she has recently taken the decision to pay by subscription as part of the Ultraflex package, adding, “I like the fact that I know how much we are spending on our software month-on-month and can budget accordingly.”

When discussing Sage Ciel Flex’s cloud features, which are only available on subscription, Patricia is quick to allay any fears around security by saying, “In the past I wasn’t that disciplined in backing up my data regularly – I didn’t have the time. Since moving some of our software to the cloud I have no concerns about the safety of our documents. I also like the fact I can go to my accountant with just a laptop and make any changes that I need to there and then without having to carry hard copies of everything.”

The company is also utilising some of the mobile apps that are offered as part of the subscription. Patricia continues, “I use the apps that help us to plan – being able to forward plan is critical to the future of our business and I find being able to access them through my phone very useful.”