Apprentice case study: Max Dunn – Sales Apprentice
After completing my college course in 2021, I stepped out into the world completely unaware of what my next move would be. I had studied photography throughout college but had lost my burning passion for the subject over time. This left me with nothing but creativity and ambition. So, I used this to my advantage and viewed this freedom as a chance to begin building on skills that would benefit me in the working world.
What do you enjoy the most about your role at Sage?
Being a sales apprentice with the Loyalty team has opened doors to so many amazing opportunities. For instance, on a daily basis I get the chance to help business owners manage their subscriptions and support them to ensure they can run their bookkeeping as smoothly as possible. Helping them get to the bottom of a problem is a super rewarding feeling. I also get to surround myself with the friendliest people who are always more than happy to help, which has assisted me to develop my social skills in ways I never thought imaginable.
What has been a highlight in your role?
The biggest highlight of my time at Sage so far would definitely be attending the British LGBT awards in London and supporting Vicky Rowland (Talent Acquisition Partner, UK) in her nomination. Prior to June 2022, I would have written this experience off as a dream, but it actually happened! Thanks to Sage, I attended an awards ceremony full of LTGBTQI+ icons such as Tom Daley, LouLou, Steps, and so many more. I also got to hear everyone’s inspiring, heartfelt speeches in person. Ending the night with a dance and chance to network definitely topped off this experience and cemented it into my memories forever.
What does a typical day look like for you?
On a daily basis, I talk to a number of customers either on webchat or on the phone and I assist them in managing their subscription with Sage. My role would not be the same without my team. We rely on each other for information and laughs, and I am lucky to get to spend every day around such friendly people. There really is a sense of community at Sage that I personally have not experienced anywhere else.