Dear Sage Customers,
We are closely monitoring the spread of the coronavirus (COVID-19) with the safety of our partners, colleagues, customers and their families as our top priority. We also deeply appreciate that our products and services are core enablers for your business, and we are committed to serving you throughout this challenging time. Our thoughts go out to you and your families as we are all not just making tough decisions about business but taking steps to protect those we care for most.
As we all pull together to face what’s ahead of us, I wanted to give you a quick update on the steps we are taking to ensure service to you despite the uncertainties around us.
Sage is following all local public health guidelines for Canada to help prevent further outbreaks. We have established global, regional and local task forces that meet daily along with business continuity plans that are being tested and refined as a further cautionary measure. The task forces bring together representatives from our leadership teams, supported by experts from risk, security, travel, people, property, IT and communications.
While most of the Sage team has long had the capacity to work remotely, we have taken proactive steps to equip the rest of our workforce to operate from home. For frontline customer service colleagues, we are focused on ensuring there is no service interruption to our valued customers as we help protect our colleagues’ health and well-being.
Although this is a fast-moving and highly dynamic situation, we are committed to addressing concerns that you have and working with you closely to continue service with minimal interruption. Please see the Customer and Partner Q&A for more information.
We are here to support you and your teams and together we will overcome the uncertainties ahead. Please take good care.
Executive Vice President and Managing Director,Sage Canada