{"id":10004,"date":"2021-09-17T10:00:14","date_gmt":"2021-09-17T09:00:14","guid":{"rendered":"https:\/\/www.sage.com\/en-gb\/blog\/?p=10004"},"modified":"2026-01-29T09:37:34","modified_gmt":"2026-01-29T09:37:34","slug":"support-first-employees","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-gb\/blog\/support-first-employees\/","title":{"rendered":"How to support your first employees and help them thrive at your business"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/category\/people-leadership\/\" class=\"entry-header__link\">People &amp; Leadership<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tHow to support your first employees and help them thrive at your business\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2021-09-17T10:00:14+01:00\">17 September, 2021<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"How to support your first employees and help them thrive at your business\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-gb\/blog\/support-first-employees\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n\n<div class=\"wp-block-post-author\">\n\t\t\t<div class=\"co-authors\">\n\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-gb\/blog\/author\/anthonyimpey\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2021\/08\/Anthony-Impey.jpg\" class=\"entry-author__image\" alt=\"Anthony Impey\" \/>\t\t\t\t<span class=\"entry-author__name\">Anthony Impey<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t<\/div>\n\n\n\n<p>An entrepreneur for more than 30 years, Anthony Impey, now CEO of productivity non-profit <a href=\"https:\/\/www.bethebusiness.com\/\">Be the Business<\/a>, has set up, built and operated numerous businesses in the IT and telecoms sector.<\/p>\n\n\n\n<p>His decades of experience have taught him a number of important lessons in <a href=\"https:\/\/www.sage.com\/en-gb\/cp\/bethebusiness\/\">managing employees<\/a>.<\/p>\n\n\n\n<p>Here, he shares five tips on how best to support your first employees:<\/p>\n\n\n\n<p><a href=\"#give-anchor-link\">1. Give people scope to be extraordinary<\/a><\/p>\n\n\n\n<p><a href=\"#relinquish-anchor-link\">2. Relinquish control<\/a><\/p>\n\n\n\n<p><a href=\"#remember-anchor-link\">3. Remember your employees won\u2019t necessarily have the same connection to the business as you<\/a><\/p>\n\n\n\n<p><a href=\"#have-anchor-link\">4. Have a set of beliefs that your team can sign up to<\/a><\/p>\n\n\n\n<p><a href=\"#that-anchor-link\">5. Remember that your employees are human beings<\/a><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#gate-25e7c012-332e-43b6-a448-dd2fe3fc5db5\">Download your free copy of A guide to hiring and supporting your first employees<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"give-anchor-link\">1. Give people scope to be extraordinary<\/h2>\n\n\n\n<p>Some of my biggest management successes have been where I have set some broad parameters but otherwise let people get on with the job they\u2019re doing.<\/p>\n\n\n\n<p>With the right kind of guard rails, clarity on the direction of the organisation and a common goal that everyone is working towards, people can do extraordinary things.<\/p>\n\n\n\n<p>It never fails to amaze me how people respond to those environments and the kinds of things that people achieve.<\/p>\n\n\n\n<p>When someone comes to work for your organisation, they want to do a good job.<\/p>\n\n\n\n<p>You don\u2019t need to tell them the minutiae of what needs to be done \u2013 let them <a href=\"https:\/\/www.sage.com\/en-gb\/blog\/people-management-processes-support-employees\/\">fulfil their own objectives<\/a>.<\/p>\n\n\n\n<p>Don\u2019t overmanage people.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"relinquish-anchor-link\">2. Relinquish control<\/h2>\n\n\n\n<p>It\u2019s been only you from the start. And when it\u2019s just you, you know where the organisation is heading but you\u2019re also the person doing all the work that helps to get you there.<\/p>\n\n\n\n<p>These two roles fuse into one.<\/p>\n\n\n\n<p>The moment you <a href=\"https:\/\/www.sage.com\/en-gb\/blog\/new-employees-up-to-speed\/\">bring somebody into your organisation<\/a>, you have to be able to separate those two things. Letting go of control is really easy to say and very, very difficult to do.<\/p>\n\n\n\n<p>There is always a tendency to think that you \u2013 as owner-manager of the business \u2013 know best.<\/p>\n\n\n\n<p>It can be really tricky when you ask somebody to do something and they don\u2019t do it quite the way you would have done it.<\/p>\n\n\n\n<p>But they may do it a better way.<\/p>\n\n\n\n<p>Managing that tension is a challenge, and it\u2019s always best to ask yourself the question \u2018is this going to help us reach our goals?\u2019 You need to be able to rely on people to apply their own ingenuity to achieve those goals.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>At Sage, we\u2019ve joined forces with <a href=\"https:\/\/www.bethebusiness.com\/\">Be the Business<\/a> to help you <a href=\"https:\/\/www.sage.com\/en-gb\/cp\/bethebusiness\/\">hire and inspire your new employees like a boss<\/a>. Check out our series of articles, which will support you along the way:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.sage.com\/en-gb\/blog\/find-hire-right-employee-business\/\">How to find and hire the right employee for your business<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/en-gb\/blog\/hire-employees-first-time\/\">How to hire employees for the first time<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/en-gb\/blog\/setting-up-payroll\/\">Setting up payroll: How to get it right first time<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/en-gb\/blog\/new-employees-up-to-speed\/\">How to get new employees up to speed at your business<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/en-gb\/blog\/people-management-processes-support-employees\/\">How to tackle people management processes and support employees<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"remember-anchor-link\">3. Remember your employees won\u2019t necessarily have the same connection to the business as you<\/h2>\n\n\n\n<p>It\u2019s impossible for employees to ever feel as connected to the business as you do as the owner-manager. Often you have a lot at stake.<\/p>\n\n\n\n<p>You might have mortgaged your house to finance the business, so it has to succeed.<\/p>\n\n\n\n<p>Employees don\u2019t have the emotional and financial connection in the same way that you do. But they need to have shared belief in your goals for the business.<\/p>\n\n\n\n<p>That way, you can be really confident in the way your organisation is being represented by your employees.<\/p>\n\n\n\n<p>Great teams are made up of a really diverse set of individuals who do things their way but are co-ordinated around a common goal.<\/p>\n\n\n\n<p>You need that diversity of individuals in the business to be extraordinary.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#gate-25e7c012-332e-43b6-a448-dd2fe3fc5db5\">Download your free copy of A guide to hiring and supporting your first employees<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"have-anchor-link\">4. Have a set of beliefs that your team can sign up to<\/h2>\n\n\n\n<p>Sometimes when you go into an independent shop, the staff are so impressive in how they help customers that it\u2019s clear they really care about the business and they\u2019re engaged in their jobs.<\/p>\n\n\n\n<p>You can see it straight away.<\/p>\n\n\n\n<p>When I see that, I always think this is an example of an organisation in which the owner has really taken the time to help their staff appreciate why the business exists and why it is important.<\/p>\n\n\n\n<p>Have a set of beliefs that your team signs up to and feels happy to contribute to. Customers want to see the results of that in the service they receive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"that-anchor-link\">5. Remember that your employees are human beings<\/h2>\n\n\n\n<p>Over the past 18 months during the pandemic, we\u2019ve been allowed into our colleagues\u2019 homes, via video conferencing, and seen their lives outside of work \u2013 their pets, their children, and so on.<\/p>\n\n\n\n<p>We\u2019ve focused a lot on everyone\u2019s mental health. We\u2019ve also shifted away from the idea that everybody should be at their desks from 9am to 5pm.<\/p>\n\n\n\n<p>Recognising that team members may have commitments outside of work that need to be navigated, that they will often give their all no matter when or where they are working, and remembering that they have lives outside of work, is really important to encourage engaged and loyal staff.<\/p>\n\n\n\n<p><em>Be the Business is an independent, not-for profit organisation, with one single goal: to help leaders improve the performance of their business. <\/em><\/p>\n\n\n\n<p><em>For more information, visit the <a href=\"http:\/\/www.bethebusiness.com\">Be the Business website<\/a>.<\/em><\/p>\n\n\n\n<p><em>Editor&#8217;s note: This article was first published in August 2021 and has been updated for relevance.<\/em><\/p>\n\n\n\n<div class=\"single-cta gated-content\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">A guide to hiring and supporting your first employees<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>At Sage, we\u2019ve joined forces with Be the Business to help you hire and inspire your new employees like a boss. Check out this guide for top tips to help you along the way.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-25e7c012-332e-43b6-a448-dd2fe3fc5db5\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Download your free guide<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<div class=\"single-cta__downloads\">\n\t\t\t\t\t\n\t\t\t\t\t2,397 readers have downloaded this guide\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2022\/04\/GettyImages-1271694534-1440x810.jpg\" class=\"single-cta__image\" alt=\"managing payroll tasks\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2022\/04\/GettyImages-1271694534-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to the Sage Advice newsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Join more than 500,000 UK readers and get the best business admin strategies and tactics, as well as actionable advice to help your company thrive, in your inbox every month.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-b1a63862-3fa0-4a5e-bb67-c76b88bbc6b8\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe now<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2022\/04\/GettyImages-1073797282-1-1440x810.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2022\/04\/GettyImages-1073797282-1-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Now you&#8217;ve taken on your first employees, discover what you can do to ensure you support them so they can perform at their best.<\/p>\n","protected":false},"author":1282,"featured_media":10011,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"footnotes":""},"categories":[10],"tags":[45,15,41],"business_type":[4],"lilypad":[],"context":[],"industry":[],"persona":[73,75],"imagine_tag":[163,92,217,109,218],"coauthors":[405],"class_list":["post-10004","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-people-leadership","tag-employee-engagement","tag-grow-business","tag-hr-process","business_type-small-business"],"sage_meta":{"region":"en-gb","author_name":"Anthony Impey","featured_image":"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2021\/08\/Cairnhill_FY19_Sage300_EasyPay_CRM_7180-1.jpg","imagine_tags":{"163":"Employee benefits","92":"HR and Payroll","217":"HR processes","109":"Small business","218":"Top HR 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