{"id":32949,"date":"2026-11-13T17:18:18","date_gmt":"2026-11-13T17:18:18","guid":{"rendered":"https:\/\/www.sage.com\/en-gb\/blog\/?p=32949"},"modified":"2026-11-13T17:18:22","modified_gmt":"2026-11-13T17:18:22","slug":"trinity-dental-adopt-new-technology","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-gb\/blog\/trinity-dental-adopt-new-technology\/","title":{"rendered":"How to help your team adopt new technology: Lessons from Trinity Dental\u00a0"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--standard\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/category\/technology-innovation\/\" class=\"entry-header__link\">Technology &amp; Innovation<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tHow to help your team adopt new technology: Lessons from Trinity Dental \t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\tA new system only pays off when people can use it confidently. Trinity Dental\u2019s experience shows how to link technology to a clear purpose and support your team while they get used to it. \t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\t\t\t\t<div class=\"entry-header__cta-list\">\n\t\t\t\t\t<div class=\"single-cta\">\n\t\t\t<button\n\t\t\tclass=\"button button--primary js-component-modal-header-video-trigger\"\n\t\t\tdata-href=\"#js-component-modal-header-video\"\n\t\t\tdata-modal-alert=\"true\"\n\t\t\tdata-action=\"modal-open\"\n\t\t\taria-controls=\"js-component-modal-header-video\">\n\t\t\tWatch Video\t\t<\/button>\n\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col col-8 col-lg-4 entry-header__image\">\n\t\t\t<figure class=\"entry-header__thumbnail js-hero-section\">\n\t\t\t\t\t\t\t\t\t<a class=\"js-component-modal-header-video-trigger entry-header__modal-trigger\"\n\t\t\t\t\t\thref=\"#\"\n\t\t\t\t\t\tdata-href=\"#js-component-modal-header-video\"\n\t\t\t\t\t\tdata-modal-alert=\"true\"\n\t\t\t\t\t\tdata-action=\"modal-open\"\n\t\t\t\t\t\trole=\"button\"\n\t\t\t\t\t\taria-controls=\"js-component-modal-header-video\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"screen-reader-text\">How to help your team adopt new technology: Lessons from Trinity Dental\u00a0<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<span class=\"entry-header__play-video\">\n\t\t\t\t\t\t<svg role=\"presentation\" aria-hidden=\"true\" class=\"entry-header__play-icon svg-icon\" width=\"28\" height=\"28\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 33 36\"><path d=\"M3.947.936C1.889 1.016 0 2.661 0 4.878v27.11c0 2.956 3.36 4.896 5.999 3.463l24.965-13.555c2.715-1.474 2.715-5.451 0-6.925L6 1.416a3.96 3.96 0 0 0-2.052-.48Zm.032 2.6c.232-.001.475.058.713.187L29.66 17.28c.986.535.986 1.774 0 2.309L4.692 33.144c-.952.517-1.999-.088-1.999-1.155V4.878c0-.533.261-.95.642-1.17.19-.11.411-.171.644-.172\" \/><\/svg>\t\t\t\t\t<\/span>\n\t\t\t\t\t<img decoding=\"async\" width=\"1280\" height=\"720\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/11\/maxresdefault.jpg\" class=\"entry-header__thumbnail-image\" alt=\"Trinity Dental\" fetchpriority=\"high\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/11\/maxresdefault.jpg 1280w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/11\/maxresdefault-768x432.jpg 768w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/11\/maxresdefault-684x384.jpg 684w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/>\t\t\t<\/figure>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \">Published <time class=\"entry-date published\" datetime=\"2026-11-13T17:18:18+00:00\">13 November, 2026<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"How to help your team adopt new technology: Lessons from Trinity Dental\u00a0\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-gb\/blog\/trinity-dental-adopt-new-technology\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__icon social-share-button__icon--share\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-icon\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 1024 1024\"><path d=\"M768 106.5q-62 0-105.5 44t-43.5 105q0 10 2.5 18.5a268 268 0 0 1 4.5 17.5l-256 128q-21-26-50-41.5t-64-15.5q-62 0-105.5 44t-43.5 105q0 62 43.5 106t105.5 44q35 0 64-16t50-41l256 128q-2 9-4.5 17.5t-2.5 17.5q0 62 43.5 106t105.5 44 105.5-44 43.5-106q0-61-43.5-105t-105.5-44q-35 0-64 15.5t-50 41.5l-256-128q2-9 4.5-17.5t2.5-18.5q0-9-2.5-17.5a268 268 0 0 1-4.5-17.5l256-128q21 25 50 41t64 16q62 0 105.5-44t43.5-106q0-61-43.5-105t-105.5-44m0 64q36 0 60.5 25t24.5 60q0 36-24.5 61t-60.5 25-60.5-25-24.5-61q0-35 24.5-60t60.5-25m-512 256q36 0 60.5 25t24.5 60q0 36-24.5 61t-60.5 25-60.5-25-24.5-61q0-35 24.5-60t60.5-25m512 256q36 0 60.5 25t24.5 60q0 36-24.5 61t-60.5 25-60.5-25-24.5-61q0-35 24.5-60t60.5-25\" \/><\/svg>\t\t\t<\/span>\n\t\t\t<span class=\"social-share-button__icon social-share-button__icon--copy\" hidden>\n\t\t\t\t<svg aria-hidden=\"true\" class=\"svg-icon\" focusable=\"false\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewbox=\"0 0 1024 1024\"><path d=\"M698 85.5q-45 0-88.5 17.5T531 154.5l-430 431q-3 2-4.5 4.5t-3.5 5.5q-1 3-1.5 6t-.5 6q0 4 .5 7t1.5 6 3 5.5a54 54 0 0 0 4 4.5q3 3 5.5 4.5t5.5 2.5q3 2 6 2.5t6 .5 6.5-1 6.5-2 5.5-3a54 54 0 0 0 4.5-4l430-431q51-50 122-50t121 50q51 51 51 122t-51 121l-406 406q-26 27-62.5 27t-63.5-27q-26-26-26-62.5t26-62.5l328-328q3-2 4.5-4.5t3.5-5.5q1-3 1.5-6t.5-6q0-4-.5-7t-1.5-6-3-5.5a54 54 0 0 0-4-4.5q-3-3-5.5-4.5t-5.5-2.5q-3-2-6-2.5t-6-.5-6.5 1-6.5 2-5.5 3a54 54 0 0 0-4.5 4l-328 328q-44 44-44 107.5t44 108.5q45 44 108.5 44t107.5-44l406-407q35-34 52-77 17-44 17-89t-17-89q-17-43-52-78-34-34-77.5-51.5T698 85.5\" \/><\/svg>\t\t\t<\/span>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n\t<\/header>\n\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-gb\/blog\/author\/asavinwattanajantra\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/03\/Asavin-350x350.jpg\" class=\"entry-author__image\" alt=\"Asavin\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/03\/Asavin-350x350.jpg 350w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/03\/Asavin-768x768.jpg 768w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/03\/Asavin-810x810.jpg 810w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/03\/Asavin.jpg 1000w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/>\t\t\t\t<span class=\"entry-author__name\">Asavin Wattanajantra<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n<section id=\"key-takeaways\" class=\"wp-block-sage-key-takeaways\"><div class=\"sage-key-takeaways__inner\"><h2 class=\"wp-block-heading has-h-3-font-size\">Key takeaways<\/h2>\n<ul class=\"wp-block-list\">\n<li>Explain what the technology should achieve, in terms of work your team already recognises.\u00a0<\/li>\n\n\n\n<li>Find out what\u2019s causing uncertainty. Doubts about results, unfamiliar steps and technical faults each need a different response.\u00a0<\/li>\n\n\n\n<li>Build repeated practice into the rollout, and make it clear who people can ask.\u00a0<\/li>\n\n\n\n<li>Treat new systems as a chance for people to take on broader responsibilities, and keep each role clearly defined.\u00a0<\/li>\n\n\n\n<li>Check whether the change is delivering the benefit you wanted, not just whether people are comfortable with it.\u00a0<\/li>\n<\/ul>\n<\/div><\/section>\n\n\n<p class=\"wp-block-paragraph\">Alison runs a dental practice built around technology and continuous improvement, so she knows what new equipment can do. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She also knows that buying it doesn\u2019t make it work. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">People have to set aside a process they know well and learn one they don\u2019t.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Trinity Dental, that effort paid off in an everyday task. Paper-based invoicing used to take up to two days. With Sage, it now takes a couple of hours. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Getting there took more than installing software and below we explain how, as follows:<\/p>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><ul><li><a href=\"#h-start-with-the-improvement-you-want-nbsp\" data-level=\"2\">Start with the improvement you want &nbsp;<\/a><\/li><li><a href=\"#h-find-out-what-makes-people-uncertain-nbsp\" data-level=\"2\">Find out what makes people uncertain &nbsp;<\/a><\/li><li><a href=\"#h-make-practice-part-of-the-rollout-nbsp\" data-level=\"2\">Make practice part of the rollout &nbsp;<\/a><\/li><li><a href=\"#h-help-people-grow-into-new-responsibilities-nbsp\" data-level=\"2\">Help people grow into new responsibilities &nbsp;<\/a><\/li><li><a href=\"#h-review-what-the-change-is-delivering\" data-level=\"2\">Review what the change is delivering<\/a><\/li><li><a href=\"#h-final-thoughts\" data-level=\"2\">Final thoughts<\/a><\/li><li><a href=\"#h-faqs\" data-level=\"2\">FAQs<\/a><\/li><\/ul><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"video-container-wrap -mode-full\"><div class=\"video-container\"><video\n\t\t\t\tclass=\"sage-video video-js vjs-default-skin \"\n\t\t\t\twidth=\"640\"\n\t\t\t\theight=\"360\"\n\t\t\t\tdata-setup='{ \"controls\": true, \"aspectRatio\" : \"16:9\", \"poster\": \"https:\/\/img.youtube.com\/vi\/GW0ydjdtUJw\/maxresdefault.jpg\", \"techOrder\": [\"youtube\"], \"enablejsapi\": 1, \"origin\": \"https:\/\/www.sage.com\", \"sources\": [{ \"type\": \"video\/youtube\", \"src\": \"https:\/\/www.youtube.com\/watch?v=GW0ydjdtUJw\"}], \"youtube\": { \"ytControls\": 0, \"cc_load_policy\": 3, \"modestbranding\": 1, \"hl\": \"en_GB\", \"playsinline\": 1 } }'\n\t\t\t\tcrossorigin=\"\"><\/video><\/div><\/div>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Watch Trinity Dental\u2019s story, above, to hear Alison and her team talk about patient care, technology and what they want for the practice.\u00a0<\/p>\n\n\n\n<h2 id=\"h-start-with-the-improvement-you-want-nbsp\" class=\"wp-block-heading\"><strong>Start with the improvement you want<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Alison\u2019s first clinic did well commercially, but it didn\u2019t fulfil her as a person or a clinician. With Trinity Dental, she wanted patients to feel cared for, with the best technology supporting that care.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Her finance systems serve a more down-to-earth purpose, but they connect to the same goal. Before moving to cloud accounting, she made decisions mostly on instinct. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cInstinct is important to have in a business,\u201d she says. \u201cBut it\u2019s actually great to have the numbers to back it up.\u201d\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Without clear numbers, she kept asking herself whether she could afford the technology she wanted, and whether she could still afford to hire. Better financial information speaks to that worry directly.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>You can bring on the best technology, but if you don\u2019t have the right people to actually make those changes, the technology\u2019s just not going to be successful.<\/p><cite>Alison Simpson, Director, Trinity Dental\u00a0<\/cite><\/blockquote><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">When you explain a change to your team, tie it to a task or customer need they recognise. For example, a new booking system might be meant to cut down repeat phone calls or make appointment details easier to find. Say whose work should get easier and what a good result would look like.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then ask your team to test that explanation against their own experience. They\u2019ll often point out practical needs you\u2019ve missed, such as how colleagues hand work over or deal with exceptions.&nbsp;<\/p>\n\n\n\n<h2 id=\"h-find-out-what-makes-people-uncertain-nbsp\" class=\"wp-block-heading\"><strong>Find out what makes people uncertain<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before deciding how to help someone, find out what is worrying them. Someone who doubts a system\u2019s output needs a different kind of help from someone who trusts the result but can\u2019t remember the steps.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trinity Dental Operations Lead Adelaine Ginns was used to checking paper invoices, statements and bank records by hand. Moving to Sage meant switching to a digital process after years of relying on documents she could physically examine, and at first she wasn\u2019t sure the new approach could be trusted.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The old process had its own uncertainty, though, and she saw it clearly. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">She says: &#8220;When we were doing all the paperwork, you weren\u2019t fully confident because you didn\u2019t know if you had everything.\u201d\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is worth remembering. A familiar process can feel safe without actually being reliable. If you help people see the gaps in the old way of working, the new one can feel less like a risk.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ask a colleague to show you a task they\u2019re unsure about. Where do they hesitate? What would they normally check? Do they know what to do if the result looks wrong?&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Their answers tell you whether they need another demonstration, an explanation of how the checks work, or help with a technical problem. Reassurance on its own leaves the real difficulty unsolved.&nbsp;<\/p>\n\n\n\n<h2 id=\"h-make-practice-part-of-the-rollout-nbsp\" class=\"wp-block-heading\"><strong>Make practice part of the rollout<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A first demonstration gives people somewhere to start. Day-to-day use then throws up variations, exceptions and questions that training never covered, so allow time for people to work through them with help on hand.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adelaine became more comfortable with the accounting systems through regular use, and she knew she could ask Alison when she got stuck. Both mattered: repeated practice, and a person who could explain the unfamiliar parts.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pick a routine task your team will do often. Let them try it, then ask which steps need more explanation. Follow up once they\u2019ve done the task under normal working conditions, where interruptions and unusual cases make it harder.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agree who will answer questions and how people can reach them. If the same question keeps coming up, a short guide or clearer instructions will probably help. More complex problems may need the supplier.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Build learning time into your plans. If people have to keep up their usual workload while learning a new process, training becomes something they attended rather than something they used.&nbsp;<\/p>\n\n\n\n<h2 id=\"h-help-people-grow-into-new-responsibilities-nbsp\" class=\"wp-block-heading\"><strong>Help people grow into new responsibilities<\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Trinity Dental, staff development is part of the culture. Receptionist Sally Willmott describes Alison as \u201cvery pro-training\u201d, someone who \u201creally encourages you to make your world bigger\u201d.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adelaine is a good example. She joined Trinity Dental as an apprentice dental nurse and moved into broader operational work, including accounting. She now handles most of the regular processing, while Alison reviews the reports and keeps oversight.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Alison says that seeing colleagues do things they never thought they could is one of the things she\u2019s proudest of, alongside patient outcomes and the growth of the business.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Growing doesn\u2019t mean every new task feels easy. Sally is candid about the challenges of new technology, but she\u2019s clear about why she\u2019s sticking with it: \u201cI know when I\u2019ve mastered it, I\u2019ll be able to do so many more things. I don\u2019t want to be left behind.\u201d&nbsp;&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ask people which tasks they can now do on their own and where they still need help. Recognise their progress, but don\u2019t assume confidence in one area carries over to every other one.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agree who does the work, who checks it and which issues need to be escalated. At Trinity Dental, Adelaine processes and Alison reviews. That split lets people grow without having to guess what they\u2019re now responsible for.\u00a0<\/p>\n\n\n\n<h2 id=\"h-review-what-the-change-is-delivering\" class=\"wp-block-heading\"><strong>Review what the change is delivering<\/strong>\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pick one technology change you\u2019ve already made and review it from two angles: how your team finds it, and whether it\u2019s delivering the improvement you wanted. People can become comfortable with a system while problems remain elsewhere in the process.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Triniy Dental, the result shows up in daily work and in decision-making. Invoicing takes hours instead of days, and Alison has the clarity she was missing.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>Sage has definitely given me clarity, so it means these decisions are made faster, easier, and yes, with confidence. I know what my numbers are. I know what we can afford. I know if we can invest in new technology.<\/p><cite>Alison Simpson<\/cite><\/blockquote><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Ask the people using the system three questions:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>What has become easier?\u00a0<\/li>\n\n\n\n<li>Which task still feels difficult or uncertain?\u00a0<\/li>\n\n\n\n<li>What would help you do that task confidently?\u00a0<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">Work through a real example. If someone says a task takes too long, ask them to show you where the time goes. They may be entering the same thing twice, waiting for information, or double-checking something they don\u2019t yet trust.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Agree one action based on what you find, such as more practice, clearer instructions, a change of responsibilities or a look at the system itself. Decide who owns it and when you\u2019ll check whether it worked.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then go back to the business result. If the aim was to cut repeat work, is it happening less often? If it was to improve customer communication, is the right information reaching the right person?&nbsp;<\/p>\n\n\n\n<h2 id=\"h-final-thoughts\" class=\"wp-block-heading\">Final thoughts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For Alison, the investment in technology and in her team leads back to why she built Trinity Dental: patients who feel cared for, colleagues who grow, and the peace of mind of knowing where the business stands.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For your next change, start with the improvement that matters to your business, then plan the support your team will need to achieve it.&nbsp;<\/p>\n\n\n<section class=\"wp-block-sage-faq\">\n\t\n<h2 id=\"h-faqs\" class=\"wp-block-heading\">FAQs<\/h2>\n\t\t\t<div class=\"faq-items\">\n\t\t\t<div class=\"wp-block-sage-faq-item\" id=\"faq-item-ddc72488\">\n\t<div class=\"faq-item-question\">\n\t\t\n<h3 id=\"h-how-can-i-avoid-overwhelming-people-with-too-much-training\" class=\"wp-block-heading\"><strong>How can I avoid overwhelming people with too much training?<\/strong>\u00a0<\/h3>\n\t<\/div>\n\t\t\t<div class=\"faq-item-answer\">\n\t\t\t\n<p class=\"wp-block-paragraph\">Organise training around the tasks people need to do first. Give them a usable starting point, then introduce more functions as their responsibilities grow.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n<div class=\"wp-block-sage-faq-item\" id=\"faq-item-822121f0\">\n\t<div class=\"faq-item-question\">\n\t\t\n<h3 id=\"h-what-should-i-do-when-the-same-question-keeps-coming-up\" class=\"wp-block-heading\"><strong>What should I do when the same question keeps coming up?<\/strong>\u00a0<\/h3>\n\t<\/div>\n\t\t\t<div class=\"faq-item-answer\">\n\t\t\t\n<p class=\"wp-block-paragraph\">Check whether the instructions are unclear or hard to find. Ask someone to show you where they get stuck before deciding whether a guide, a demonstration or a process change would help most.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n<div class=\"wp-block-sage-faq-item\" id=\"faq-item-80940011\">\n\t<div class=\"faq-item-question\">\n\t\t\n<h3 id=\"h-how-can-i-tell-a-training-problem-from-a-system-problem\" class=\"wp-block-heading\"><strong>How can I tell a training problem from a system problem?<\/strong>\u00a0<\/h3>\n\t<\/div>\n\t\t\t<div class=\"faq-item-answer\">\n\t\t\t\n<p class=\"wp-block-paragraph\">Watch the task and look closely at the point where it goes wrong. If the process is still confusing or unreliable when done correctly, more training won\u2019t fix it.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n<div class=\"wp-block-sage-faq-item\" id=\"faq-item-1f218d3e\">\n\t<div class=\"faq-item-question\">\n\t\t\n<h3 id=\"h-should-i-keep-the-old-process-running-alongside-the-new-one\" class=\"wp-block-heading\"><strong>Should I keep the old process running alongside the new one?<\/strong>\u00a0<\/h3>\n\t<\/div>\n\t\t\t<div class=\"faq-item-answer\">\n\t\t\t\n<p class=\"wp-block-paragraph\">Decide deliberately, weighing continuity, checking requirements and the extra work involved. If you need a temporary parallel process, agree its purpose, who maintains it and when you\u2019ll review whether it can stop.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n<div class=\"wp-block-sage-faq-item\" id=\"faq-item-b493a526\">\n\t<div class=\"faq-item-question\">\n\t\t\n<h3 id=\"h-what-should-i-ask-the-supplier-about-staff-support\" class=\"wp-block-heading\"><strong>What should I ask the supplier about staff support?<\/strong>\u00a0<\/h3>\n\t<\/div>\n\t\t\t<div class=\"faq-item-answer\">\n\t\t\t\n<p class=\"wp-block-paragraph\">Ask what training is included, whether it covers your team\u2019s actual tasks, and how follow-up questions are handled. Make sure people know where to get help after the initial introduction.\u00a0<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\n\n<section class=\"more-topics alignfull has-grey-light-background-color wp-block-sage-post-topics\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-4\">\n\t\t\t\t<h3 class=\"more-topics__title h2\">Browse more topics from this article<\/h3>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-12 col-lg-8\">\n\t\t\t\t<ul class=\"post-tags__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/tag\/bookkeeping\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tBookkeeping\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/tag\/looking-after-your-employees\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tLooking after your employees\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/tag\/reporting\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tReporting\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/tag\/training\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tTraining\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/tag\/workplace-technology\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tWorkplace technology\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<div class=\"alignfull wp-block-sage-related-posts\">\n\t<section class=\"related-posts card-grid has-dark-background-color\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--featured h1\">Explore more wisdom<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"row related-posts__featured\">\n\t\t\t\t<div class=\"col card-grid__item\">\n\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-0 post-32783 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters tag-bookkeeping tag-business-finances tag-cash-flow tag-freelancers tag-tax business_type-small-business card-post--is-clickable\"\n>\n\t<div class=\"card-post__media-wrapper\">\n\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/12\/AdobeStock_2236210925-1440x810.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/12\/AdobeStock_2236210925-684x384.jpg 684w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/12\/AdobeStock_2236210925-768x432.jpg 768w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/12\/AdobeStock_2236210925-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\t<\/div>\n\n\t<div class=\"card-post__content\">\n\t\t\t\t\t<div class=\"card-post__label\">Recommended<\/div>\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-11-03T17:04:56+00:00\">3 November, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">8 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h3\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\tclass=\"card-post__title-link\"\n\t\t\t\t\thref=\"https:\/\/www.sage.com\/en-gb\/blog\/allowable-expenses-for-creative-freelancers-what-can-you-claim\/\"\n\t\t\t\t>\n\t\t\t\n\t\t\tAllowable expenses for creative freelancers: What can you claim?\u00a0\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/p>\n\n\t\t\n\t\t\t\t\t<p class=\"card-post__description\">\n\t\t\t\tSoftware, studio hire, a new laptop, or coffee while you work: which costs count as business expenses? Here\u2019s how to separate claimable costs from personal spending and keep useful records. \t\t\t<\/p>\n\t\t\n\t\t\t<\/div>\n\n\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"row related-posts__non-featured\">\n\t\t\t\t<div class=\"col col-12\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--more h4\">More on this Topic<\/h2>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-1 post-32725 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters category-strategy-legal-operations tag-bookkeeping tag-finance tag-freelancers tag-payments business_type-small-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-gb\/blog\/afford-purchase-spend-creative-freelancers\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_2053729795-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_2053729795-684x384.jpg 684w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_2053729795-768x432.jpg 768w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_2053729795-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-11-03T17:04:36+00:00\">3 November, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">8 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tCan I afford this? A freelancer\u2019s guide to spending during a quiet month\u00a0\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-2 post-32789 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters tag-bookkeeping tag-business-costs tag-business-finances tag-freelancers tag-tax business_type-small-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-gb\/blog\/freelancer-tax-amount\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_2059781250-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_2059781250-684x384.jpg 684w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_2059781250-768x432.jpg 768w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_2059781250-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-11-03T17:03:50+00:00\">3 November, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">8 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tHow much should a freelancer put aside for tax?\u00a0\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-3 post-32775 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters tag-bookkeeping tag-freelancers tag-make-receive-payments tag-performance-management tag-tax business_type-small-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-gb\/blog\/how-to-manage-feast-or-famine-income-as-a-freelancer\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_462762333-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_462762333-684x384.jpg 684w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_462762333-768x432.jpg 768w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_462762333-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-11-02T14:36:00+00:00\">2 November, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">8 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tHow to manage feast-or-famine income as a freelancer\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-4 post-32746 post type-post status-publish format-standard has-post-thumbnail hentry category-free-guides-templates category-strategy-legal-operations tag-bookkeeping tag-freelancers tag-mtd-business tag-making-tax-digital-for-income-tax tag-payments tag-tax business_type-small-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-gb\/blog\/freelancer-tax-terms-explained-in-plain-english\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_420553376-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_420553376-684x384.jpg 684w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_420553376-768x432.jpg 768w, https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2026\/10\/AdobeStock_420553376-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t<svg role=\"presentation\" aria-hidden=\"true\" width=\"24\" height=\"24\" class=\"card-post__meta-icon svg-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"><path d=\"M11.988 2.989a.75.75 0 0 0-.739.761v10.689l-1.72-1.72a.75.75 0 0 0-.957-.099.75.75 0 0 0-.315.776c.031.146.104.28.211.384l3 3a.75.75 0 0 0 1.06 0l3-3a.76.76 0 0 0 .231-.533.74.74 0 0 0-.22-.538q-.108-.106-.247-.164c-.139-.058-.191-.057-.291-.056s-.198.022-.29.061-.174.097-.243.169l-1.72 1.72V3.75a.76.76 0 0 0-.22-.541.76.76 0 0 0-.542-.22zM5.75 8.5C4.24 8.5 3 9.74 3 11.25v7C3 19.76 4.24 21 5.75 21h12.5c1.51 0 2.75-1.24 2.75-2.75v-7c0-1.51-1.24-2.75-2.75-2.75h-3a.76.76 0 0 0-.537.216.74.74 0 0 0-.223.535.76.76 0 0 0 .223.535.74.74 0 0 0 .537.216h3c.699 0 1.25.551 1.25 1.25v7a1.24 1.24 0 0 1-1.25 1.25H5.75a1.24 1.24 0 0 1-1.25-1.25v-7c0-.699.551-1.25 1.25-1.25h3a.76.76 0 0 0 .537-.216.74.74 0 0 0 .223-.535.76.76 0 0 0-.223-.535.75.75 0 0 0-.537-.216z\" \/><\/svg>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-11-02T14:35:00+00:00\">2 November, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">9 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tFreelancer tax terms explained in plain English\u00a0\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>A new system only pays off when people can use it confidently. 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