{"id":7509,"date":"2020-08-13T10:00:39","date_gmt":"2020-08-13T09:00:39","guid":{"rendered":"https:\/\/www.sage.com\/en-gb\/blog\/?p=7509"},"modified":"2026-01-29T10:11:37","modified_gmt":"2026-01-29T10:11:37","slug":"hr-technology-improve-manage-people","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-gb\/blog\/hr-technology-improve-manage-people\/","title":{"rendered":"Why HR technology can improve how you manage your people"},"content":{"rendered":"
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\n\t\t\t\t\t\t\tTechnology & Innovation<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\tWhy HR technology can improve how you manage your people\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t

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\n\t\t\t\n\t\t\t\t\"David\t\t\t\tDavid Kelly<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n

With remote working playing a key role for businesses due to the impact of coronavirus (COVID-19), cloud-based applications for managing people can help companies work efficiently.<\/p>\n\n\n\n

Learn how cloud-based HR technology<\/a> can make a real impact for your business, and discover why now is a great time to invest in it.<\/p>\n\n\n\n

Making work better<\/h2>\n\n\n\n

What is HR technology? Put simply, it’s any tool that improves the employee-employer relationship, makes people\u2019s working lives better, or reduces admin and overhead for organisations.<\/p>\n\n\n\n

Not to mention the all-important P word: Productivity.<\/p>\n\n\n\n

For example, it could be a training app, payroll software<\/a>, a shift-scheduling app, a performance management package or a recruiting platform that makes it easier to find people and bring them on board.<\/p>\n\n\n\n

The list of what HR tech can do is long and growing. Venture firms invested more than \u00a34bn in it during 2019. It\u2019s a hot sector.<\/p>\n\n\n\n

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Download your free Remote Working guide<\/a><\/div>\n<\/div>\n\n\n\n

Technology for everyone<\/h2>\n\n\n\n

The reason why HR tech is attracting so much attention is convergence.<\/p>\n\n\n\n

The coming together of mobile apps, cloud<\/a>, connectivity and data science means powerful people-focused software can now reach everywhere.<\/p>\n\n\n\n

Not just into businesses that don\u2019t want or can\u2019t afford heavyweight on-premise software systems but also into the hands of any employee with a mobile device.<\/p>\n\n\n\n

Which, these days, is pretty much every employee.<\/p>\n\n\n\n

It\u2019s also worth bearing in mind that many employees, especially shift workers, often feel unloved and under-informed, so there\u2019s a huge opportunity for HR tech to deal with this issue.<\/p>\n\n\n\n

Today, even the very smallest businesses are able to replace manual spreadsheets and paper-based systems with state-of-the-art, app-based tech. For complex tasks such as scheduling shift workers, it can turn hours of work into minutes or even seconds.<\/p>\n\n\n\n

Affordable, efficient, fast<\/h2>\n\n\n\n

So that\u2019s three reasons for investing in HR tech right there: it\u2019s affordable, there\u2019s something for everyone (not just knowledge workers in ivory towers), and it can cut out masses of admin.<\/p>\n\n\n\n

Whether you run a pub, a chain of stores or an engineering consultancy, HR tech can help. And because it\u2019s cloud-based, app-driven and no longer needs a frighteningly expensive IT project to get it off the ground, you can start straight away.<\/p>\n\n\n\n

With businesses working to get back on their feet post-lockdown, it’s also the kind of investment that could help you get back up to speed more efficiently.<\/p>\n\n\n\n

But where to start?<\/p>\n\n\n\n

To answer the question of why you should invest in HR tech at all, the best approach is not to focus on either HR or technology. Instead, it\u2019s helpful to start by exploring how, exactly, these new platforms and apps could help your business.<\/p>\n\n\n\n

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Download your free Remote Working guide<\/a><\/div>\n<\/div>\n\n\n\n

Three ways to think about HR technology<\/h2>\n\n\n\n

1. Customer experience<\/h3>\n\n\n\n

What do you want your customer experience to be? Everything flows from this question, because your ideal customer experience depends on the people that deliver it.<\/p>\n\n\n\n

HR tech has great potential to improve employees\u2019 lives so they are better placed to provide the service you need.<\/p>\n\n\n\n

How are their day-to-day working lives and career paths structured? How do you communicate with them? Do they need training and development?<\/p>\n\n\n\n

Do you just need some basic technology that shows you who\u2019s on shift and how they\u2019re getting paid, or do you need something more sophisticated that helps build a certain type of culture?<\/p>\n\n\n\n

Starting with customer and employee experience is a great way to start to narrow down the type of technology you need.<\/p>\n\n\n\n

2. Skills and skills gaps<\/h3>\n\n\n\n

Every organisation has top performers. HR tech has the potential to help you understand what\u2019s driving this performance so you can replicate it.<\/p>\n\n\n\n

If you know whether it\u2019s team dynamics, specific skills or just individual behaviour that\u2019s behind a successful result, you can find and fill any gaps.<\/p>\n\n\n\n

Also, it’s important to bear in mind that many skills \u2013 especially those that are valuable in service businesses \u2013 are not visible on people\u2019s CVs.<\/p>\n\n\n\n

Think of the best (or worst) bosses you\u2019ve ever had. Did their bios say anything about what made them like that?<\/p>\n\n\n\n

If your customer experience depends on people having empathy, emotional intelligence or a good ability to listen, your recruitment, training and development \u2013 and the technology you use to support it \u2013 should help you to focus on these skills.<\/p>\n\n\n\n

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3. Employee lifecycle<\/h3>\n\n\n\n

Is there a particular part of the employee lifecycle where you need more support? There\u2019s HR tech to support every stage, from getting hired to getting paid:<\/p>\n\n\n\n