{"id":547,"date":"2020-11-06T10:00:34","date_gmt":"2020-11-06T10:00:34","guid":{"rendered":"http:\/\/sage-people-scraping.local\/?post_type=sage_glossary&#038;p=547"},"modified":"2021-03-31T11:27:39","modified_gmt":"2021-03-31T10:27:39","slug":"what-is-an-internal-customer","status":"publish","type":"sage_glossary","link":"https:\/\/www.sage.com\/en-gb\/blog\/glossary\/what-is-an-internal-customer\/","title":{"rendered":"What is an internal customer?"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/glossary\/\" class=\"entry-header__link\">Glossary definition<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tWhat is an internal customer?\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"What is an internal customer?\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-gb\/blog\/glossary\/what-is-an-internal-customer\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n<\/header>\n<div class=\"sage-block-classic-wrapper\">\n\nInternal customers are people within your organisation who receive goods or services from another part of your business.\r\n\r\nThey are stakeholders who might be employees, subcontractors, partner businesses or individuals or \u2013 by some definitions \u2013 suppliers.\r\n\r\nIn HR terms, treating employees as internal customers can help improve their experience of working at the company.\r\n\r\nIt means encouraging everyone in your organisation to treat colleagues with the same respect as customers and to strive to give them excellent service, just as they would for a customer.\r\n\r\nFor the HR or People team, workers in the business are their direct internal customers.\r\n\r\nTreating them this way means the HR team is a service provider aiming to satisfy and delight, rather being a purely administrative organisation.\r\n\r\nInstead of imposing policies and systems on employees, these HR teams seek to understand and meet or exceed employees\u2019 needs and preferences.\r\n\r\nThis helps organisations to be truly valued employers who attract and keep the best talent, and whose loyal employees are positive external ambassadors.<\/div>","protected":false},"excerpt":{"rendered":"<p>Internal customers are people within your organisation who receive goods or services from another part of your business. They are stakeholders who might be employees, subcontractors, partner businesses or individuals or \u2013 by some definitions \u2013 suppliers. In HR terms, treating employees as internal customers can help improve their experience of working at the company. [&hellip;]<\/p>\n","protected":false},"author":1660,"featured_media":0,"template":"","meta":{"_sage_video":true,"footnotes":""},"tags":[41],"class_list":["post-547","sage_glossary","type-sage_glossary","status-publish","hentry","tag-hr-process"],"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice UK","distributor_original_site_url":"https:\/\/www.sage.com\/en-gb\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/en-gb\/blog\/api\/wp\/v2\/sage_glossary\/547","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/en-gb\/blog\/api\/wp\/v2\/sage_glossary"}],"about":[{"href":"https:\/\/www.sage.com\/en-gb\/blog\/api\/wp\/v2\/types\/sage_glossary"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-gb\/blog\/api\/wp\/v2\/users\/1660"}],"version-history":[{"count":0,"href":"https:\/\/www.sage.com\/en-gb\/blog\/api\/wp\/v2\/sage_glossary\/547\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/en-gb\/blog\/api\/wp\/v2\/media?parent=547"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-gb\/blog\/api\/wp\/v2\/tags?post=547"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}