Data can come from a range of sources including emails, forums, chat rooms, or website activity. By gathering and processing this type of information, companies can automate digital processes and improve customer service across the board.
With eCRM or online CRM software, you can quickly view and examine information about customers' online behaviours so that you can make decisions based on data-driven insights instead of intuition.
CRM systems tend to focus on offline customer interactions like telephone calls or in-store purchases, while eCRM systems use online communication channels to build relationships with customers. Cloud CRM software also allows you to tailor your approach to meet different customers’ needs, identified through online behaviour and data.
Our innovative Sage CRM software incorporates both CRM and eCRM systems, so you can maximise results and achieve new levels of customer service. Perfect for supporting customers relationships online as well as offline.
With cloud CRM software, you can be confident your data is accurate and is being leveraged to drive company growth.
Innovative cloud CRM software from Sage will support you to reach new heights and seize new opportunities. From sales, marketing, and service modules to fully integrated CRM, we’ll help extend the power of your Sage Business Management Solution right across your business.
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