eCRM software from Sage

Manage your customers at every stage of the sales cycle with eCRM

eCRM software from Sage

Manage your customers at every stage of the sales cycle with eCRM

eCRM software from Sage

Manage your customers at every stage of the sales cycle with eCRM

Drive conversions and capture new business opportunities with powerful CRM tools

Did you know? By 2019, 80% of all IT budgets will be devoted to cloud-based solutions and apps.

What is eCRM?

Electronic Customer Relationship Management (eCRM) systems help companies accomplish their CRM goals by gathering and analysing online information about customers.

Data can come from a range of sources including emails, forums, chat rooms, or website activity. By gathering and processing this type of information, companies can automate digital processes and improve customer service across the board.

With eCRM or online CRM software, you can quickly view and examine information about customers' online behaviours so that you can make decisions based on data-driven insights instead of intuition.

How does eCRM software differ from other CRM systems?

While eCRM and CRM software are used to accomplish the same goal, they fulfill this goal in different ways. 

CRM systems tend to focus on offline customer interactions like telephone calls or in-store purchases, while eCRM systems use online communication channels to build relationships with customers. Cloud CRM software also allows you to tailor your approach to meet different customers’ needs, identified through online behaviour and data.  

Our innovative Sage CRM software incorporates both CRM and eCRM systems, so you can maximise results and achieve new levels of customer service. Perfect for supporting customers relationships online as well as offline.

Discover the benefits of eCRM

Understand customer data
Use existing customer data to understand what works and what doesn't, while leveraging specific information about leads to move them efficiently down the sales funnel.
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Promote collaboration
Bring together your sales and marketing teams with a single system that makes for easy collaboration, information sharing, and automation of routine tasks.
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Grow your business 
Eliminate error-prone manual processes and regain your precious time. With a solution that houses and analyses your customer data in one place, you'll be able to focus on growing your business.
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Simplify the sales process
Online CRM software allows you to decrease delays by automating processes, identifying sales patterns with real-time information, and ultimately saves you valuable time and money.
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Increase revenue

With cloud CRM software, you can be confident your data is accurate and is being leveraged to drive company growth.

Innovative eCRM software from Sage

Effectively managing online customer relationships is crucial for surviving in a digital world.

Innovative cloud CRM software from Sage will support you to reach new heights and seize new opportunities. From sales, marketing, and service modules to fully integrated CRM, we’ll help extend the power of your Sage Business Management Solution right across your business.

Find your online CRM solution