We use cookies and similar technologies to make our products and websites work, and to personalize content.
Cookies are small text files which are transferred from our websites or products and stored on your device. We use cookies to improve and personalize our service, and to make our websites and products work better for you. Some cookies are set by us (first-party cookies) whilst others are set by third parties (third-party cookies). Third-party cookies have a different domain to our websites or products, and they enable different functionality, such as integrations with other products. We have no control or liability over these cookies, so we recommend you check the relevant cookie policy for these third parties for more information.
Here are details of the different types of cookies we use. Where we refer to cookies, we also mean similar technologies.
These cookies make a website or product function properly by enabling basic functions like page navigation and access to secure areas. Since they make the website or product work, they cannot be turned off.
Strictly necessary cookies (mobile app)
Name |
Detail |
Purpose |
Firebase |
Firebase crashlytics/ analytics configuration |
This configuration information (including Firebase identifiers) is required to set up Firebase functionality. |
Secure storage |
Session and authentication details |
Stores session information used for signing in and authenticating with the app (for example, the user’s PIN and the authentication refresh token). |
Strictly necessary preferences |
Required preferences |
Stores any preferences that are needed to ensure the app works as expected (for example, storing cookie consent preferences). |
Strictly necessary cookies (in-app browser)
Cookie name |
Cookie ID |
Purpose |
Authentication verification |
sfdc_lv2 |
Used to verify authentication status. |
Autocomplete |
autocomplete |
Used to determine whether the login page remembers the user's username. |
Browser ID |
BrowserId |
Used to log browser sessions and page visits to detect malicious behavior. Required for security. |
Client source IP |
clientSrc |
Used to validate a user's login IP address. Required for security. |
Instance routing |
inst |
Used to optimize routing and redirect requests to the user's service instance if bookmarks and hardcoded URLs send requests to a different instance. These types of requests can happen after an org migration, a split, or after a URL update. Required to ensure the proper functioning of login sessions. |
Locale |
com.salesforce.LocaleInfo |
Stores user locale information to provide localized content. |
Login |
RememberUn |
A flag used to remember the username on login. |
Organization ID |
oid |
Stores the last logged-in Salesforce org, used to redirect users to the correct org, and for logging whether the cookie is present in site and community guest-user requests. Required to ensure the proper functioning of login sessions. |
Organization info |
oinfo |
Tracks information about the last logged-in organization including the state, edition and org ID. |
Proxy stream |
force-proxy-stream |
Used to ensure that client requests are directed to the correct proxy host and to ensure that content is more likely to be retrieved from cached data. Required to ensure the proper functioning of login sessions. |
Salesforce client ID |
sid_Client |
Validates the org ID and user ID to detect and prevent session tampering. Required for security. |
Salesforce forced login |
QCQQ |
Used to detect and authenticate the type of login that occurred for the user. Required for security. |
Salesforce redirect |
force-stream |
Used to redirect server requests within the Salesforce infrastructure for sticky sessions. Required to ensure the proper functioning of login sessions. |
Salesforce session |
session |
Timestamp used to validate the user session. |
Salesforce session ID |
sid |
Session ID used to validate a user session. Required for security. |
Salesforce routing |
sfdc-stream |
Used to properly route server requests within the Salesforce infrastructure for sticky sessions. Required to ensure the proper functioning of login sessions. |
Session discovery |
disco |
Tracks the last user login and the currently active login session. Required to ensure the proper functioning of login sessions. |
Session security |
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These cookies allow a website, product, or application to remember your preferences and the choices you make, such as your preferred language or location. We use these cookies to personalize your experience and provide help and guidance on key features. If you opt out of functional cookies, it will impact your experience of the product or website, making it less personal to you and your needs.
Functional cookies (mobile app)
Name |
Detail |
Purpose |
General preferences |
Stored app preferences |
Stores preferences set within the app in order to deliver user-requested functionality (for example, dark mode setting, locale, and stored login URLs.) |
These cookies help us improve our products, websites, services, and applications by collecting and reporting information on how you use them, such as how many people utilize a certain feature, or where error messages are shown.
We only use these cookies to improve how our products and websites work. The cookies collect information in a way that does not directly identify anyone.
They may be set by us, or by other companies whose services we use. While you can opt out of these cookies, it will impact our ability to improve our products and websites to ensure they are as user-friendly as possible.
Performance cookies and analytics technologies (mobile app)
Name |
Detail |
Purpose |
Firebase enabled/disabled |
Firebase crashlytics and analytics toggle |
Used to enable/disable the reporting of app usage information and crash details which are used to help improve the app. |
Performance cookies and analytics technologies (in-app browser)
Cookie Name |
Cookie ID |
Purpose |
Google Analytics (WX) |
_ga |
A third-party cookie used for Google Analytics tracking. |
Google Analytics ID (WX) |
_gid |
A third-party cookie used for Google Analytics tracking, used to distinguish users. |
Google Analytics request throttling (WX) |
_gat |
A third-party cookie used for Google Analytics tracking, used to throttle the request rate. Note that this cookie may be named _dc_gtm_<property-id>.</property-id> |
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