Sage provides the software framework for the Sage Partner Cloud Portal (“Portal”) to enable Sage business partners (“Partners”) to manage their Sage client accounts in one online cloud space; hosted by a secure designated cloud services provider.
Structure – key points
This notice sets out what personal data Sage processes and why in the provision of the software for the Portal.
When registering with the Portal, Sage will collect Partner business contact information, including name, business email, phone number and business address, to create a Sage Account. A Sage Account is a unique identifier used as a login, that belongs to the individual registering and enables access to the Portal (and other Sage products). Sage’s enablement and support teams may have access to this personal information to set you up as a user or provide you with Portal support. Sage is a data controller in respect of the information it holds to create a Sage Account.
Some tools in the Portal trigger email notifications sent to users of the Portal to guide them through workflows. Sage may collect analytics information, such as whether an email was opened, as part of its service, but will not use your data for any other purpose. Sage will collect this data by placing a cookie on your device, but only if you consent to it doing so.
We do not generally access client or customer data via the Portal, i.e. the data that customers input into the Sage products, managed by the Partners in the Portal. However, a limited number of our operations personnel may have controlled access to customer data for troubleshooting and system maintenance by request. We will not access this data unless asked to do so, in limited circumstances.
Partners are responsible for the privacy, security, configuration and maintenance of the secure designated cloud environments which they develop within the Portal. Partners generally have extensive access to customer data and may access, use, and disclose customer data in the course of setting up customer environments and providing ongoing support or services. Clients or customers should refer to individual Partner privacy policies for necessary information around the processing of client or customer data.