Sage Cover Support

Our award-winning support has got you covered. It's vital to have support on hand to stay up-to-date with legislation that can affect your finances, people and customers.

0191 479 5955

Quick Specification

  • Live Webchat
  • FAQ Database
  • Email Helpdesk
  • Exclusive Discounts

Which Plan? Sage Cover Extra Sage Cover Premium
Ideal for... Making sure you have the latest software Our best level of support
Ask Sage - FAQ Database
Email Support
Monthly Tech Newsletter
Online HR Advice 2
Online H&S Advice
Telephone Support Priority
Extended Hours (8am - 8pm)  
Data Repair Express Overnight 4
Sage Drive
Latest Version
Remote Desktop Support
Call back Service
Sage Business Community
PYE Support 1
Report of the Month 2
Reports Library 2
Connected Accountant 3
Automated Payslips 1
HR Premium Support 1  
Annual 1-2-1 Health Check  
Up to 20% discount for Sage Training  
Five inclusive Sage Drive users 3  

1 Available with Sage 50 Payroll
2 Available with Sage 50 Payroll and Sage 50 Accounts
3 Available with Sage 50 Accounts
4 Available with Sage 50cloud Accounts. Sage 50 Accounts entitled to express repair.

Sage Cover Extra Support

Call Back
Call back provides you with an alternative to waiting in a queue to speak to a Sage Technician. Leave a number to allow us to automatically call you back when an agent becomes available.

Remote Desktop Support
Now when you call us for support, our technicians can remotely access your PC and walk you through what needs to be done and answer your queries quickly and easily.

Sage 50 Accounts and Sage 50 Payroll customers can browse pre-recorded webinars or ask questions during live sessions covering a range of topics chosen by customers, to learn more efficient ways of using the software.

Sage Drive
Work from anywhere, any time and access real-time information by connecting Sage 50 Accounts to the cloud with Sage Drive.

Connected Accountant
Seamlessly work with your accountant, real-time data can be accessed quickly and securely without disrupting you day-to-day business.

Reports Library
In addition to the existing reports within Sage 50 Accounts and Sage 50 Payroll, customers have access to reports libraries containing the most popularly requested custom reports and layouts.


Sage Cover Premium Support

The very best for your business
Sage Cover Premium is our highest level of support and gives you all the benefits of Sage Cover Extra plus several benefits only available to our premium customers

Priority support with extended opening hours
As a Sage Cover Premium customer you can jump the queue with priority support and get to a support technician faster than any other Sage Cover customer. Our technicians are even easier to get in touch with as you can contact them up to 8pm Monday to Friday. This service is exclusive to Sage Cover Premium customers

Annual health check
You can book a slot with our technical support team to review your Sage software and ensure it and your data are optimised for performance and give you bespoke advice on how to get the most from your Sage software and services

Exclusive discounts and savings
Sage Cover Premium customers receive up to 20% discounts on our training services.

HR Premium Support 1
Our advice service helps you make sense of employment law and what it means to your business. You'll get the reassurance that comes from knowing you can call an expert to get practical and confidential advice. Our experts are all human resource and employee law professionals. You'll also be able to use online case notes for any HR issues you have and you'll receive indemnity of £50,000

Additional Sage 50 Sage Drive 2
As a Sage Cover Premium customer you receive five inclusive Sage Drive users.

1 Available for customers with Sage 50 Payroll, People Package, Business Packages and Premium Package only
2 Available for customers with 50 Accounts, Finance Package, Business Package and Premium Package only


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