{"id":7892,"date":"2023-07-06T11:51:41","date_gmt":"2023-07-06T10:51:41","guid":{"rendered":"https:\/\/www.sage.com\/en-ie\/blog\/?p=7892"},"modified":"2025-05-07T15:07:39","modified_gmt":"2025-05-07T14:07:39","slug":"client-onboarding-process-new-clients","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-ie\/blog\/client-onboarding-process-new-clients\/","title":{"rendered":"Client onboarding: How to create a smooth process for new practice clients"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-ie\/blog\/category\/growth-customers\/\" class=\"entry-header__link\">Growth &amp; Customers<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tClient onboarding: How to create a smooth process for new practice clients\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2023-07-06T11:51:41+01:00\">6 July, 2023<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"Client onboarding: How to create a smooth process for new practice clients\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-ie\/blog\/client-onboarding-process-new-clients\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n\t<\/header>\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-ie\/blog\/author\/esthercooke\/\">\n\t\t\t\t<img decoding=\"async\" alt=\"\" src=\"https:\/\/www.sage.com\/en-gb\/blog\/wp-content\/uploads\/sites\/10\/2021\/04\/Esther-Cooke.jpg\" class=\"entry-author__image\" height=\"40\" width=\"40\" fetchpriority=\"high\" \/>\t\t\t\t<span class=\"entry-author__name\">Esther Cooke<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"\">Do you want to find profitable clients who truly value your work? Of course.<\/p>\n\n\n\n<p class=\"\">But it\u2019s actually a misconception that great clients already exist \u2018out there\u2019. They\u2019re made during the client onboarding process.<\/p>\n\n\n\n<p class=\"\">First-class onboarding benefits both you and your client because it puts you on the same page from the beginning. You can establish what you need to help them achieve their goals, from fair pricing to receiving timely information.<\/p>\n\n\n\n<p class=\"\">And in return, your client has peace of mind and can feel confident they\u2019ve made the right choice.<\/p>\n\n\n\n<p class=\"\">Here\u2019s what we cover in this article:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"#what-anchor-link\">What is client onboarding?<\/a><\/li>\n\n\n\n<li><a href=\"#why-anchor-link\">Why client onboarding is important for the success of your new relationship<\/a><\/li>\n\n\n\n<li><a href=\"#how-anchor-link\">How technology can help with the client onboarding process<\/a><\/li>\n\n\n\n<li><a href=\"#to-anchor-link\">How to create a client onboarding process<\/a><\/li>\n\n\n\n<li><a href=\"#summary-anchor-link\">Summary of onboarding best practices<\/a><\/li>\n\n\n\n<li><a href=\"#final-anchor-link\">Final thoughts on onboarding new clients<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"\"><div class=\"single-cta\">\n\t<a\n\t\tclass=\"button button--primary gate-ee4846b0-1744-48a7-9864-497a9a05e42d\"\n\t\trole=\"button\"\n\t\tdata-button-location=\"content_area\"\n\t\thref=\"#gate-ee4846b0-1744-48a7-9864-497a9a05e42d\"\n\t>Download your free client onboarding checklist and follow the steps to make the onboarding process as smooth as possible for your new clients and your practice<\/a>\n<\/div>\n<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-anchor-link\">What is client onboarding?<\/h2>\n\n\n\n<p class=\"\">It\u2019s the process of welcoming new clients into your practice and moving as efficiently as possible to a smooth and healthy working relationship.<\/p>\n\n\n\n<p class=\"\">The process can be broadly categorised into these stages:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Contract: <\/strong>This covers the proposal, signing the engagement letter, and arranging payment for the work.<\/li>\n\n\n\n<li><strong>Information gathering:<\/strong> Everything you require to start the work. E.g. your client\u2019s business information, contact details, paper records, or system passwords to access their accounts.<\/li>\n\n\n\n<li><strong>Kick-off meeting: <\/strong>A face-to-face or online meeting to introduce the team, build rapport, set expectations, and provide training if required.<\/li>\n\n\n\n<li><strong>Follow up:<\/strong> Having a call 30 days after the kick-off meeting is a great opportunity to nudge your new client for any outstanding information, allow them to ask any questions, and provide clear next steps.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-anchor-link\">Why client onboarding is important for the success of your new relationship<\/h2>\n\n\n\n<p class=\"\">Onboarding sets the tone for your client relationship.<\/p>\n\n\n\n<p class=\"\">If you don\u2019t take the opportunity to set expectations, write goals and educate clients upfront, it\u2019ll be much more difficult and time-consuming down the line (if the client stays long enough to give you that opportunity).<\/p>\n\n\n\n<p class=\"\">During the onboarding process, it\u2019s your responsibility to understand what drives your client.<\/p>\n\n\n\n<p class=\"\">Your value corresponds to the size of the problems you solve.<\/p>\n\n\n\n<p class=\"\">So go deep and ask questions that get to the heart of their personal and financial goals, beyond submitting accounts on time.<\/p>\n\n\n\n<p class=\"\">The process is also an opportunity to find out what concerns they have, and how they like to communicate.<\/p>\n\n\n\n<p class=\"\">Getting to know your client will ensure you start creating value quickly and build a strong relationship with purpose. This will reduce client churn, which occurs when the client\u2019s expectations aren\u2019t met.<\/p>\n\n\n\n<p class=\"\">By delighting your client, you\u2019ll be able to increase profits.<\/p>\n\n\n\n<p class=\"\">Happy clients are likely to refer friends and family after an excellent experience. The 2021 <a href=\"https:\/\/www.nielsen.com\/wp-content\/uploads\/sites\/3\/2021\/11\/2021-Nielsen-Trust-In-Advertising-Sell-Sheet.pdf\" target=\"_blank\" rel=\"noopener\">Nielson<\/a> Trust in Advertising survey found 88% of people most trust recommendations from people they know.<\/p>\n\n\n\n<p class=\"\">You\u2019ll also find it easier to offer additional services to existing clients once you\u2019ve built trust. <a href=\"https:\/\/www.pwc.com\/us\/en\/advisory-services\/publications\/consumer-intelligence-series\/pwc-consumer-intelligence-series-customer-experience.pdf#page=8\" target=\"_blank\" rel=\"noopener\">PwC<\/a> found companies with great experiences have a 16% price premium on services.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-anchor-link\">How technology can help with the client onboarding process<\/h2>\n\n\n\n<p class=\"\">Rightly or wrongly, you\u2019re not only being compared to other accountants but top companies such as Apple, who have created amazing customer service experiences.<\/p>\n\n\n\n<p class=\"\">Your client\u2019s expectations are high, so you need to offer the latest technology solutions to provide a world-class experience and stay competitive.<\/p>\n\n\n\n<p class=\"\">Here\u2019s what technology can do for you:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Simplify pricing<\/h3>\n\n\n\n<p class=\"\">You know your fees need to reflect many factors including the number of business transactions, the state of financial records, and the industry type, but it\u2019s nearly impossible to calculate with confidence.<\/p>\n\n\n\n<p class=\"\">Pricing software does the complicated calculations for you and takes the guesswork out of fees.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Create transparency<\/h3>\n\n\n\n<p class=\"\">With a simple, systematic approach to pricing, you can break down your fees precisely. This allows you to step your client through them, so they can understand the full value of what they\u2019re paying for.<\/p>\n\n\n\n<p class=\"\">It puts you in control of your profitability, and if you can\u2019t do that then it\u2019s hard to control anything else.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Eliminate scope creep<\/h3>\n\n\n\n<p class=\"\">It\u2019s a huge problem for accountants traditionally when client demands increase year-on-year. Scope creep happens because the initial scope was not clearly defined, making subsequent fee discussions difficult.<\/p>\n\n\n\n<p class=\"\">With practice management software, you have a clear paper trail to refer to, so you can introduce a methodical approach to reviewing your clients every few months.<\/p>\n\n\n\n<p class=\"\">Your clients\u2019 needs are constantly changing, and so should your fees.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Build consistency<\/h3>\n\n\n\n<p class=\"\">Using practice management software ensures everyone across the firm uses the same processes, document templates, and pricing structure.<\/p>\n\n\n\n<p class=\"\">This shows professionalism to your clients.<\/p>\n\n\n\n<p class=\"\">You can also use your software to automate repetitive tasks such as setting up letters of engagement. This free up your team\u2019s time for value add work.<\/p>\n\n\n\n<p class=\"\">Using a centralised system means all necessary information is captured and easy to find, so clients don\u2019t have to repeat themselves.<\/p>\n\n\n\n<p class=\"\"><div class=\"single-cta\">\n\t<a\n\t\tclass=\"button button--primary gate-ee4846b0-1744-48a7-9864-497a9a05e42d\"\n\t\trole=\"button\"\n\t\tdata-button-location=\"content_area\"\n\t\thref=\"#gate-ee4846b0-1744-48a7-9864-497a9a05e42d\"\n\t>Download your free client onboarding checklist and follow the steps to make the onboarding process as smooth as possible for your new clients and your practice<\/a>\n<\/div>\n<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"to-anchor-link\">How to create a client onboarding process<\/h2>\n\n\n\n<p class=\"\">Creating your client onboarding process starts with designing one that works for your practice. This is best achieved with input from as many people as possible.<\/p>\n\n\n\n<p class=\"\">A successful onboarding process needs to be easy to understand, easy to replicate, and easy to adopt across the firm.<\/p>\n\n\n\n<p class=\"\">In all stages of the process, seek to educate the client and prepare them for what\u2019s to come. Think about how you can avoid unnecessary back and forth down the line.<\/p>\n\n\n\n<p class=\"\">When you\u2019ve decided on the necessary steps, consider what technology would reduce the workload on staff and ensure a seamless process.<\/p>\n\n\n\n<p class=\"\">Once you\u2019re happy with the process, you must document the steps, including who is responsible for each step and when it needs to take place.<\/p>\n\n\n\n<p class=\"\">You want to ensure there\u2019s a smooth transition from one step to the next because a haphazard onboarding process will stress your client (and you too).<\/p>\n\n\n\n<p class=\"\">Build-in clear deadlines for both you and your client.<\/p>\n\n\n\n<p class=\"\">Then take this documented process and turn it into a client onboarding checklist for your teams and a roadmap for your client.<\/p>\n\n\n\n<p class=\"\">A checklist helps you stay on track and identify any missed actions in the process.<\/p>\n\n\n\n<p class=\"\">A roadmap can also be in the form of a checklist that shows your clients exactly what needs to happen for onboarding to complete.<\/p>\n\n\n\n<p class=\"\">This demonstrates your organisation and instils confidence in your clients. Checklists keep both you and your clients accountable for your promises.<\/p>\n\n\n\n<p class=\"\">Continue to encourage feedback and refine your process once it\u2019s up and running. You won\u2019t get it completely right straight away, but the goal is to be better this month than you were last month.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"summary-anchor-link\">Summary of onboarding best practices<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Make it a priority.<\/strong> It could be tempting to put onboarding on the back burner, but it has huge flow-on effects for your practice. If your goals are to get more clients and to serve your clients well, then you can\u2019t achieve either without an effective onboarding process.<\/li>\n\n\n\n<li><strong>Automate where you can.<\/strong> Many of your onboarding tasks will be the same across clients, such as sending welcome emails, proposals and inputting information into systems. Save huge amounts of time and reduce human error by utilising practice management software to automate these common tasks.<\/li>\n\n\n\n<li><strong>Document the entire process.<\/strong> Make sure there\u2019s a template for all teams to access, so the process is completely transparent and nothing can slip through the cracks.<\/li>\n\n\n\n<li><strong>Provide a roadmap for the client.<\/strong> It\u2019s important to keep them in the loop, so they understand why certain things need to happen and what is required of them.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"final-anchor-link\">Final thoughts on onboarding new clients<\/h2>\n\n\n\n<p class=\"\">Ultimately, a successful onboarding process will be a quick one, so you and your client can start working together on their most important goals.<\/p>\n\n\n\n<p class=\"\">By encouraging team collaboration and involving new technology, you\u2019ll build a smooth process that creates happy and profitable clients.<\/p>\n\n\n\n<p class=\"\"><em>Editor&#8217;s note: This article was first published in January 2022 and has been updated for relevance.<\/em><\/p>\n\n\n\n \n<div class=\"single-cta gated-content\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Client onboarding checklist<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<p class=\"\">Download your free client onboarding checklist and follow the steps to make the onboarding process as smooth as possible for your new clients and your practice.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-ee4846b0-1744-48a7-9864-497a9a05e42d\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Download your free checklist<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2022\/04\/GettyImages-1261563841-1440x810.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2022\/04\/GettyImages-1261563841-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to the Sage Advice newsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Join 1.5 million subscribers and get the best business admin strategies and tactics, as well as actionable advice to help your company thrive, in your inbox every month.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-53abbdcc-410c-4c8c-bf97-ca5c6982eebd\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe now<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"999\" height=\"666\" src=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2021\/04\/z.5E3A0481_All-Uses.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2021\/04\/z.5E3A0481_All-Uses.jpg 999w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n<section class=\"more-topics alignfull has-grey-light-background-color wp-block-sage-post-topics\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-4\">\n\t\t\t\t<h3 class=\"more-topics__title h2\">Browse more topics from this article<\/h3>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-12 col-lg-8\">\n\t\t\t\t<ul class=\"post-tags__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-ie\/blog\/tag\/customer-acquisition\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tcustomer acquisition\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-ie\/blog\/tag\/customer-retention\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tcustomer retention\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<div class=\"alignfull wp-block-sage-related-posts\">\n\t<section class=\"related-posts card-grid has-dark-background-color\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--featured h1\">Explore more wisdom<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"row related-posts__featured\">\n\t\t\t\t<div class=\"col card-grid__item\">\n\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-0 post-7884 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters category-strategy-legal-operations tag-hr-process tag-payroll business_type-small-business business_type-medium-sized-business business_type-accountants card-post--is-clickable\"\n>\n\t<div class=\"card-post__media-wrapper\">\n\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2022\/04\/GettyImages-1178687924-1440x810.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2022\/04\/GettyImages-1178687924-684x384.jpg 684w, https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2022\/04\/GettyImages-1178687924-768x432.jpg 768w, https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2022\/04\/GettyImages-1178687924-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\t<\/div>\n\n\t<div class=\"card-post__content\">\n\t\t\t\t\t<div class=\"card-post__label\">Recommended<\/div>\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-06-04T12:36:54+01:00\">4 June, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">9 min 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class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2023\/09\/GettyImages-1417607997-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2023\/09\/GettyImages-1417607997-684x384.jpg 684w, https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2023\/09\/GettyImages-1417607997-768x512.jpg 768w, https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2023\/09\/GettyImages-1417607997-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-02-12T15:38:54+00:00\">12 February, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">7 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\t6 ways to improve cyber security for small businesses\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-4 post-17609 post type-post status-publish format-standard has-post-thumbnail hentry category-technology-innovation category-trends-insights tag-ai tag-artificial-intelligence tag-business-intelligence tag-business-planning tag-cloud tag-fintech tag-workplace-technology business_type-small-business business_type-medium-sized-business business_type-accountants\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-ie\/blog\/sage-copilot\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2023\/09\/GettyImages-1488918938-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2023\/09\/GettyImages-1488918938-684x384.jpg 684w, https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2023\/09\/GettyImages-1488918938-768x512.jpg 768w, https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2023\/09\/GettyImages-1488918938-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-02-12T15:36:02+00:00\">12 February, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">6 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tSage Copilot: Secure by design, AI made ready for finance\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Want to grow your practice with happy and profitable clients? A smooth client onboarding process is a must. Here&#8217;s how to build one.<\/p>\n","protected":false},"author":1233,"featured_media":8295,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"sage_hide_published_date":false,"sage_hide_read_time":false,"sage_hide_share_buttons":false,"footnotes":""},"categories":[162],"tags":[269,270],"business_type":[2],"lilypad":[],"context":[],"industry":[224],"persona":[176],"imagine_tag":[177],"coauthors":[442],"class_list":["post-7892","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-growth-customers","tag-customer-acquisition","tag-customer-retention","business_type-accountants","industry-professional-services"],"sage_meta":{"region":"en-ie","author_name":"Esther Cooke","featured_image":"https:\/\/www.sage.com\/en-ie\/blog\/wp-content\/uploads\/sites\/13\/2022\/04\/GettyImages-1341308207.jpg","imagine_tags":{"177":"Accountants"}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice Ireland","distributor_original_site_url":"https:\/\/www.sage.com\/en-ie\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/posts\/7892","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/users\/1233"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/comments?post=7892"}],"version-history":[{"count":0,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/posts\/7892\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/media\/8295"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/media?parent=7892"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/categories?post=7892"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/tags?post=7892"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/business_type?post=7892"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/lilypad?post=7892"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/context?post=7892"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/industry?post=7892"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/persona?post=7892"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/imagine_tag?post=7892"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/en-ie\/blog\/api\/wp\/v2\/coauthors?post=7892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}