Today’s digitally-empowered customer is more informed and demanding than ever before. To deliver the experience customers now expect, organisations must become more agile and customer-centric. This means embarking on digital transformation – a journey that involves enterprise-wide changes across people, process and technology.
What are the critical elements your organisation needs to consider when embarking on digital transformation ?
Your organisation needs a clear vision of what it’s embarking on. Your strategy should clarify scope (functional, organisational, and geographical), expected costs and benefits, technology, timescales, and any constraints. Carefully monitoring the results of your transformation initiatives will be critical to demonstrating success.
Digital transformation requires developing a company-wide strategy to break down silos and build a more customer-centric organisation. Setting clear KPIs is critical to drive implementation and measure success. But how can you effectively access the data necessary to report on KPIs? Sage Intelligence can extract data from multiple sources to provide real-time financial and operational reports from multiple data sources.
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