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Accessibility statement for Sage Business Cloud Accounting

Updated on 15 December 2022

This accessibility statement applies to Sage Accounting, a web-based accounting product for sole traders and small business owners.

We want as many people as possible to be able to use Sage Business Cloud Accounting. For example, that means you should be able to :

  • Use the web product on tablets with landscape (horizontal) orientation, and on larger screens, without the need to scroll the page horizontally. Please note that separate mobile apps are available, which will be covered by their own accessibility statements.
  • Navigate using consistent menus.
  • Zoom in by 200 %, or change the size and spacing of text, without the text running off screen.
  • Listen to most of the product using a screen reader (such as VoiceOver).

We have made the text in the product as simple as possible to understand.

AbilityNet also has advice on making your device easier to use if you have a disability.

Important note :

Sage Accounting is currently updating the technology used to build this product. We’re bringing in improved accessibility support as we go, but not all features benefit from this technology yet.

How accessible this product is

We know some parts of this product are not fully accessible.

  • If you use the web product on tablets with portrait (vertical) orientation, or on smaller screens such as smartphones, you’ll need to scroll horizontally to see all content.
  • When working in message boxes using the keyboard, sometimes people may be unable to continue.
  • You can’t use our site navigation and some buttons with just the keyboard.
  • When using the tab button to move around, the sequence of movement is sometimes unusual.
  • If you use a screen reader, you may not be informed of error messages.
  • Error messages may not provide suggestions on how to correct the error.
  • Some fields or buttons may have poor visual contrast against the background.
  • There is no way to navigate around the product other than by using menus.

There are several other improvements we could make to our code to help the product work as well as it can for everyone.

Technical information about accessibility

Sage Accounting is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-compliance with the accessibility guidelines

The content listed below is non-accessible for the following reasons.

Non-text Content

We would like all objects on a page that have meaning to have a text alternative. However, sometimes text alternatives aren’t available, they aren’t easy to understand, or they don’t match what is presented visually.

Identify Input Purpose

We would like the type of each field on the page to be apparent in code so fields can be presented in the most useful way to users, but sometimes this isn’t the case right now.

Sometimes we intentionally disable autocomplete where it wouldn’t be helpful. 

Contrast (Minimum)

We would like the visual presentation of text to have good contrast against background colours to support people with visual impairments. However, in some places, this isn’t the case.

Non-text Contrast

We would like the visual presentation of everything that’s interactive to have good contrast against background colours to support people with visual impairments. However, in some places, this isn’t the case.

Keyboard

We would like everything that’s interactive to be accessible using the keyboard alone. However, our site navigation, tables, and some buttons aren’t yet keyboard accessible.

No Keyboard Trap

We would like to avoid situations where you might get stuck if using the product with the keyboard alone. Right now, tabbing to the end of some message boxes means keyboard focus is lost and you need to press the Esc key to exit. 

Bypass Blocks

We would like to provide features in code to allow users to bypass repeated blocks of content, for example, navigation that appears on every page, as this may help some users. 

Focus Order

When using the tab button to move around, we would like the sequence of movement to be logical. However, our testing revealed some situations in which the order isn’t as we’d expect. 

Multiple Ways

We would like to offer users more than one way to navigate around the product. However, today we only provide navigation menus. 

Label in Name

We would like the text we use for the labels of fields to be the same as the text we use for the field’s name in code to support speech input or text-to-speech users. While the code does contain the label text, it is combined with other content that makes it difficult to understand. 

Error Identification

We would like all errors to be apparent, especially if you use a screen reader. However, errors that appear after certain actions aren’t always apparent. 

Error Suggestion

We would like people to receive appropriate suggestions for the correction of an error if possible. However, some error messages are worded broadly, and many don’t include specific suggestions for correction. 

Parsing

We would like IDs in code to be unique, so the product works well for all users, but today some IDs are not unique. 

Name, Role, Value

We would like each field on the page to be associated with a label in code, however in some situations this isn’t the case (for example, checkboxes indicating table row selection, or fields in tables).

We would also like all icons to have text descriptions in code so it’s clear to all users what they do. 

Status Messages

If a message appears, we would like it to be clear to all users. Right now, messages aren’t coded in a way that users of some assistive technologies would notice.

Disproportionate burden

Reflow

Without the need to scroll the page horizontally, it is possible to use the web product on tablets with landscape (horizontal) orientation, and on larger screens. Please note that separate mobile apps are available, which will be covered by their own accessibility statements.

However, if you use the product on tablets with portrait (vertical) orientation, or on smaller screens such as smartphones, you’ll need to scroll horizontally to see all content.

All pages of the product would need to be fixed, including many pages with large tables of data. This would be costly and it’s often difficult to offer responsive variants of large tables without losing meaning. Some WCAG guidance suggests that ‘two-dimensional layout for usage or meaning’ may be acceptable.

We believe that offering support for smaller screens would be a disproportionate burden within the meaning of the accessibility regulations. We will make regular further assessments.

How we tested this product

  • Although the product is available in seven countries and much of the user interface is the same, we tested the UK version specifically.
  • This product was last tested in December 2022.
  • The test was carried out internally by Sage employees.
  • We tested all pages listed in the primary navigation of the product, at https://accounts-extra.sageone.com.
  • We did not test add-ons and extensions, such as Pendo, Stripe Payments, Google Drive, or help content.

Testing was conducted using:

  • macOS 12.5.1 (Monterey).
  • Safari 15.6.1.
  • VoiceOver.
  • Voice Control.
  • axe DevTools 4.45.0.

Feedback and contact information

If you need support, you find any problems not listed on this page, or if you think we’re not meeting accessibility requirements, please contact us.

  • Email: [email protected].
  • Web chat (available to Sage Business Cloud Accounting account holders during office hours).

We’ll consider any requests and get back to you as soon as possible. For any general Sage Accounting technical enquiries, please call +44 191 479 5911.

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