search icon

A message from Arlene Wherrett

COVID-19 - Coronavirus

June 2020

Dear Sage Asia Customers,

COVID-19 has brought many challenges to today’s businesses but this pandemic has escalated the burning need for organisations to accelerate their digital journey, a journey Sage is working hard on with customers, in collaboration with partners, to help them make choices about how their businesses recover, and in some cases, reinvent, in this COVID-19 world.

Since the coronavirus pandemic started earlier this year, Sage in Asia have ourselves been facing a time of adjustment with business operations and colleague processes, but have been able to continue operations as per normal. From working side by side with thousands of our customers and business partners across Asia to support their business continuity plans, to moving 100% of our colleagues to a work-from-home model, we have changed the way we work to accommodate our customers’ needs. 

These changes range from making necessary amendments to our software such as Sage EasyPay to help customers gain faster access to the various Government stimulus packages that have been made available, through to focusing on our customer support call centres, which have been helping Asia customers with assistance since the Circuit Breaker started in April 2020.

We remain concerned about our colleagues’ wellbeing in working from home, and have invested in innovative ways to refresh and help them recharge daily, which includes providing free access to the mindfulness app, Headspace, and enabling online Sage Foundation volunteering activities. 

As we continue to place our top priority on colleague safety and well-being which will guide all our decisions, Sage will not be re-opening our Asia offices for the next few months despite the easing of restrictions locally. The ability for all Sage Asia staff to work seamlessly from home has ensured that whilst our offices remain closed for now, our services and support to our customers and partners in Asia continues to run smoothly per normal.

As we start to look to working in this ‘new normal’, we want you to know that we are right beside you, to help navigate what’s next for your business. Our customers are looking to Sage for our decades of experience and personalized service in helping organisations, both large and small, navigate change in their organisation. We will be providing you with tools which offer visibility, flexibility and efficiency, which are critical at a time like this.

Should customers need to contact us:

Sage 300

Please contact your Sage Partner or our renewals team at:
Telephone number:  +65 6336 6118
Enquiries: [email protected]

Sage X3

Please contact your Sage Partner or our renewals team at:
Telephone number:  +65 6336 6118
Enquiries: [email protected]

Sage EasyPay

Please contact your Sage Partner or our renewals and support teams at:
Telephone number:  +65 6336 6118
Enquiries: [email protected]
Support e-mail:  [email protected]

Sage UBS and Sage Business Cloud Accounting

Telephone number: +60 3 2272 9999 
Support e-mail: [email protected] 
Enquiries: [email protected]

 

As we face the next steps, we will do so together. 

Thank you and stay safe. 

  

Arlene Wherrett
VP and Managing Director, Asia

Visit the COVID-19 hub