{"id":10131,"date":"2020-05-01T15:22:00","date_gmt":"2020-05-01T19:22:00","guid":{"rendered":"https:\/\/www.sage.com\/en-us\/blog\/?p=10131"},"modified":"2023-03-30T07:29:31","modified_gmt":"2023-03-30T11:29:31","slug":"looking-after-customers-yesterday-today-and-tomorrow-is-always-the-most-important-thing","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-us\/blog\/looking-after-customers-yesterday-today-and-tomorrow-is-always-the-most-important-thing\/","title":{"rendered":"Looking after customers yesterday, today, and tomorrow is always the most important thing"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/category\/money-matters\/\" class=\"entry-header__link\">Money Matters<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tLooking after customers yesterday, today, and tomorrow is always the most important thing\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2020-05-01T15:22:00-04:00\">May 1, 2020<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"Looking after customers yesterday, today, and tomorrow is always the most important thing\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-us\/blog\/looking-after-customers-yesterday-today-and-tomorrow-is-always-the-most-important-thing\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-us\/blog\/author\/\">\n\t\t\t\t\t\t\t\t<span class=\"entry-author__name\"><\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"\">Customer satisfaction has always been intrinsically important to the Sage Intacct team, but now more than ever, we\u2019re in constant communication with our customers finding out how we can help their businesses and what they need from us. Customer care is in our DNA and is an aspect of our organization in which we always strive for excellence.<\/p>\n\n\n\n<p class=\"\">We recently ran a survey asking over 400 finance and accounting professionals from small and medium businesses what were the major reactions to the current crisis. The most pressing issues on customers and other participants in the survey were impacts to cash flow, along with keeping business running under the new normal \u2013 continuous operations. Nearly 75% of respondents have reduced costs in response to the crisis and 57% are redoing their budgets and revenue plans. When asked, \u201cWhich actions would you consider implementing to help your business recover faster?\u201d three areas stood out:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Purchase or expand the use of web conferencing systems<\/li>\n\n\n\n<li>Installing VPNs and security software to enable remote access<\/li>\n\n\n\n<li>Purchasing or expanding the use of cloud-based systems for accounting, HR, CRM, etc.<\/li>\n<\/ul>\n\n\n\n<p class=\"\">Times have changed and now Zoom has become an adjective that even my 80 year old mother uses.<\/p>\n\n\n\n<p class=\"\">In tumultuous times like these, while most of us have been asked to shelter-in-place and work from home, a sense of community \u2013 both with colleagues and customers \u2013 has been built in a way that will stay with us long after this crisis is over.<\/p>\n\n\n\n<p class=\"\">That\u2019s why a couple recent awards based exclusively on customer reviews, experiences and feedback were especially meaningful.<\/p>\n\n\n\n<p class=\"\">Due to excellent ratings for product functionality and customer satisfaction, Sage Intacct won three 2020 Top Rated Awards from TrustRadius. Sage Intacct received awards in the following software categories: Accounting, Enterprise Resource Planning, and Subscription Management.<\/p>\n\n\n\n<p class=\"\">TrustRadius is a leading review site for business technology. Each month about 500,000 B2B technology buyers use over 220,000 verified reviews and ratings to help them make informed purchasing decisions. In order to maintain consumer trust, the 2020 Top Rated list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the TrustRadius rankings.<\/p>\n\n\n\n<p class=\"\">This year, TrustRadius analyzed more than 2,000 high-quality, in-depth user reviews from the last 12 months to select the Top Rated products across multiple software categories. In order to qualify, organizations had to have at least 4 stars and a <a href=\"https:\/\/www.trustradius.com\/static\/about-trustradius-scoring#question1\">trScore<\/a> of 7.5 or higher, indicating above-average satisfaction for business technology. &nbsp;Sage Intacct exceeded these requirements with trScore of 8.5 and customer rating 4.5 out of five stars based on over 900 reviews from verified users. <a href=\"https:\/\/www.trustradius.com\/products\/intacct\/reviews\">Check out Sage Intacct\u2019s customer reviews on TrustRadius<\/a>.<\/p>\n\n\n\n<p class=\"\">Additionally, Sage Intacct was named to G2\u2019s 2020 Best Software Products list. Sage Intacct was highlighted on a listing of the Best Products for Finance. Akin to The People\u2019s Choice Awards for tech companies, G2\u2019s Best Software Awards rank the world\u2019s best software companies and products based on authentic, timely reviews from real users.<\/p>\n\n\n\n<p class=\"\">G2, the world\u2019s largest tech marketplace, created the Best Software Products for Finance list based on data from over 1M authentic, verified customer reviews. The reviews for this year\u2019s list were written and published between January 1, 2019 &#8211; March 3, 2020, and were each personally vetted to ensure legitimacy. Sage Intacct has more than 1,000 verified reviews on G2 with a cumulative rating of 4.5 stars out of five.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"\">\u201cThis isn\u2019t a subjective list based on a few peoples\u2019 opinions,\u201d explains G2 CEO, Godard Abel. \u201cWith the highest traffic and engagement, largest selection of product and services, and highest quality data, G2 analyzes more than 4 million data points to determine which products and companies make the list.\u201d<\/p>\n<\/blockquote>\n\n\n\n<p class=\"\"><a href=\"https:\/\/www.g2.com\/products\/sage-intacct\/reviews\">Click here to learn more about what real users have to say about Sage Intacct on G2<\/a>.<\/p>\n\n\n\n<p class=\"\">As these awards attest, Sage Intacct makes the success and satisfaction of our customers a priority. Now, more than ever, we\u2019re here for you and your business every step of the way until we all come out of this together.<\/p>\n\n\n\n<p class=\"\">In times like these remember to support your local businesses and restaurants and remember to text to check people and their families are okay. If there is anything we can do to support you further, please don\u2019t hesitate to let us know. Stay safe.<\/p>\n\n\n\n<p class=\"\">Do you have an uplifting story to tell about how you or your business have navigated the changing business environment during the coronavirus outbreak? Send a quick note to us at <a href=\"mailto:si.publicrelations@sage.com\">si.publicrelations@sage.com<\/a> \u2013 we\u2019d love to hear about it and let people know about it.<\/p>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to our Sage Advice Newsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Get our latest business advice delivered directly to your inbox.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-ab515c6e-7e90-4c2f-a67e-113872516e8b\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1073797282-1440x810.jpg\" class=\"single-cta__image\" alt=\"Working from home with tea in hand\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1073797282-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer satisfaction has always been intrinsically important to the Sage Intacct team, but now more than ever, we\u2019re in constant communication with our customers finding out how we can help their businesses and what they need from us. Customer care is in our DNA and is an aspect of our organization in which we always [&hellip;]<\/p>\n","protected":false},"author":1489,"featured_media":9305,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"footnotes":""},"categories":[43],"tags":[420],"business_type":[],"lilypad":[],"context":[418,429],"industry":[204],"persona":[],"imagine_tag":[209,436,444,446,233,230],"coauthors":[],"class_list":["post-10131","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-money-matters","tag-cloud-financial-management","industry-technology"],"sage_meta":{"region":"en-us","author_name":"","featured_image":"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1332414620.jpg","imagine_tags":{"209":"Accounting","436":"Intacct Accounting","444":"Intacct Medium Business","446":"Intacct Small Business","233":"Medium Businesses","230":"Small business"}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice US","distributor_original_site_url":"https:\/\/www.sage.com\/en-us\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/10131","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/users\/1489"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/comments?post=10131"}],"version-history":[{"count":0,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/10131\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media\/9305"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media?parent=10131"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/categories?post=10131"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/tags?post=10131"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/business_type?post=10131"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/lilypad?post=10131"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/context?post=10131"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/industry?post=10131"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/persona?post=10131"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/imagine_tag?post=10131"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/coauthors?post=10131"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}