{"id":10261,"date":"2019-03-29T15:21:00","date_gmt":"2019-03-29T19:21:00","guid":{"rendered":"https:\/\/www.sage.com\/en-us\/blog\/?p=10261"},"modified":"2026-02-12T05:16:38","modified_gmt":"2026-02-12T10:16:38","slug":"top-5-saas-metrics-investors-want-to-see-by-venture-stage","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-us\/blog\/top-5-saas-metrics-investors-want-to-see-by-venture-stage\/","title":{"rendered":"Top 5 SaaS metrics investors want to see \u2013 by venture stage"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/category\/free-guides-templates\/\" class=\"entry-header__link\">Free guides and webcasts<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tTop 5 SaaS metrics investors want to see \u2013 by venture stage\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2019-03-29T15:21:00-04:00\">March 29, 2019<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"Top 5 SaaS metrics investors want to see \u2013 by venture stage\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-us\/blog\/top-5-saas-metrics-investors-want-to-see-by-venture-stage\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-us\/blog\/author\/david-appel\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/07\/David-Appel-headshot-2023-1.jpg\" class=\"entry-author__image\" alt=\"David headshot\" \/>\t\t\t\t<span class=\"entry-author__name\">David Appel<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p>If you don\u2019t prepare ahead of time, you could get stuck not producing the <a href=\"https:\/\/www.sage.com\/en-us\/sage-business-cloud\/intacct\/industry\/subscription-saas\/saas-metrics\/\n\" target=\"_blank\" rel=\"noopener\">key SaaS metrics<\/a> that investors want to see when they\u2019re considering whether to invest in your next round. Not preparing the right SaaS metrics by venture stage for your VCs can ultimately reduce valuation, or even kill your fund raise.<\/p>\n\n\n\n<p>In this post, we\u2019re going to share some powerful insights into the SaaS metrics investors want to see from <a href=\"https:\/\/www.sage.com\/en-us\/sage-business-cloud\/intacct\/industry\/subscription-saas\/\n\/early-stage\" target=\"_blank\" rel=\"noopener\">SaaS start-ups<\/a> depending on their stage. These recommendations are shared by fellow SaaS finance leaders and their investors, who participated in several conversations at the inaugural Modern SaaS Finance Summit during SaaStr in February 2019. We\u2019ve created this simple guide for finance leaders by introducing the key objective with each stage of the company, what it means, how to measure it, how the finance team plays a role, and the processes that must be built to make this objective successful.<\/p>\n\n\n\n<p>Our former board member,&nbsp;<a href=\"https:\/\/www.bvp.com\/team\/jeff-epstein\/\" target=\"_blank\" rel=\"noopener\">Jeff Epstein<\/a>, operating partner at Bessemer Venture Partners, discussed the use of funds and key measures you need to focus on to get to the next stage. &nbsp;Similarly, several finance leaders who have successfully guided their companies through growth, discussed how they scaled the people, process, and technology, including using&nbsp;<a href=\"https:\/\/www.sage.com\/en-us\/sage-business-cloud\/intacct\/industry\/subscription-saas\/\n\" target=\"_blank\" rel=\"noopener\">Sage Intacct<\/a>, to prepare for each stage on the journey to $100 million and beyond.<\/p>\n\n\n\n<p>We will be having another&nbsp;<a href=\"https:\/\/www.sage.com\/en-us\/sage-business-cloud\/intacct\/resources\/events\/\n\" target=\"_blank\" rel=\"noopener\">Modern SaaS Finance Summit in NYC on May 16<\/a>&nbsp;and encourage you to join us to learn how you can apply these principles to your SaaS start-up.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-1-seed-nbsp-prove-saas-product-saas-market-fit\">1.Seed:&nbsp;<strong>Prove SaaS Product\/SaaS Market fit<\/strong><\/h2>\n\n\n\n<p><strong>What it means:<\/strong>&nbsp;Secure and serve those first 10 ecstatic customers. You want 10 evangelists more than you want 100 customers that use your product, but wouldn\u2019t advocate for it.<\/p>\n\n\n\n<p><strong>Key Metric:<\/strong>&nbsp;Cash management is the lifeblood for early stage companies. Don\u2019t run out of cash before you figure out your market.<\/p>\n\n\n\n<p><strong>Finance\u2019s responsibility:<\/strong>&nbsp;In this case, it isn\u2019t even done by finance. It\u2019s done by the outsourced bookkeeper, who pays bills out of the shoe-box.<\/p>\n\n\n\n<p><strong>Processes:<\/strong>&nbsp;Keep it simple in just paying bills and collecting cash in a simple bookkeeping program.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-2-series-a-nbsp-prove-the-saas-revenue-model\">2.Series A:&nbsp;<strong>Prove the SaaS Revenue Model<\/strong><\/h2>\n\n\n\n<p><strong>What it means:<\/strong>&nbsp;Seventy-five percent of the sales team is meeting quota, and you\u2019re driving yearly revenue at triple growth year over year.<\/p>\n\n\n\n<p><strong>Key Metric:<\/strong>&nbsp;Hone your product\u2019s unit economics. In general, you\u2019re looking for a CAC payback of less than two years, unless CLTV is high.<\/p>\n\n\n\n<p><strong>Finance\u2019s responsibility:<\/strong>&nbsp;Hire a determined and hungry finance expert\u2013generally at the director level\u2014who can build processes but who\u2019s also willing to get their hands dirty and do work.<\/p>\n\n\n\n<p><strong>Processes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A good quote to cash process can increase cash-flow +20%:\n<ul class=\"wp-block-list\">\n<li>Start building this process when you begin scaling sales.<\/li>\n\n\n\n<li>Work with sales ops to build your first quotes.<\/li>\n\n\n\n<li>For high-volume billing, start with a credit card processor that can speed your cash-flow.<\/li>\n\n\n\n<li>For high ACV, start building a repeatable quoting process. If you build them in the Salesforce opportunity record, you can start to build consistency in your performance obligations.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/en-us\/industry\/subscription-saas\/\n\" target=\"_blank\" rel=\"noopener\">Many companies decide to graduate from QuickBooks<\/a>\u00a0at this stage and move to cloud financials. A native synchronization between Salesforce and financials allows the item master to be synchronized, so the billing rules and revenue recognition schedules are already known and automated.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Operationalize financial planning and analysis:\n<ul class=\"wp-block-list\">\n<li>Shift FP&amp;A out of the CEO\u2019s hands and into finance\u2019s purview.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-3-series-b-nbsp-prove-the-saas-net-renewal-model\"><strong>3.<\/strong>Series B:&nbsp;<strong>Prove the SaaS Net Renewal Model<\/strong><\/h2>\n\n\n\n<p><strong>What it means:<\/strong>&nbsp;Keep the growth above 50 percent&nbsp;<em>and<\/em>&nbsp;show that your customers are coming back a second and third time.<\/p>\n\n\n\n<p><strong>Finance\u2019s responsibility:<\/strong>&nbsp;Now it is time for a CFO. You need a crisp process watching over the entire customer lifecycle from the original sale to upsells, down-sells, and renewals. With this information, you\u2019ll also need to be able to forecast.<\/p>\n\n\n\n<p><strong>Key Metric:<\/strong>&nbsp;Net Change in CMRR. This is a good measure because it factors in new sales, renewals, add-ons, churn, etc. Simplifying to this single measure allows you to get everyone (product, sales, customer success, and others) going after the same North Star.<\/p>\n\n\n\n<p><strong>Processes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>This is when you begin pressure testing a quote-to-cash process that can scale, which can reduce churn by up to -5%:<\/li>\n\n\n\n<li>Most businesses with land-and-expand or high-annual-contract-value (ACV) models put in a configure-price-quote (CPQ) solution at this time to start bundling products and services, to handle multi-element arrangements, and to document the performance obligations, both explicit and implicit, that <a href=\"https:\/\/www.sage.com\/en-us\/sage-business-cloud\/intacct\/product-capabilities\/extended-capabilities\/revenue-recognition\/\n\" target=\"_blank\" rel=\"noopener\">ASC 606<\/a> requires you to know.<\/li>\n\n\n\n<li>When a finance team builds the quote, and volumes are high enough, there\u2019s now a need to automate it. Out-of-the-box integration with Salesforce takes the pressure off having to manage a complex integration and links the item master records out of the Salesforce contract into the financial system.<\/li>\n\n\n\n<li>When the quoting process is automated, finance can also automate billing with all the myriad options it wants to offer customers to create the most value and maximize monetization.<\/li>\n\n\n\n<li>A finance team can then automate the revenue recognition against all of these. Revenue recognition takes its own chapter, or its own book, or its own 796-page novel. <a href=\"https:\/\/www.sage.com\/en-us\/sage-business-cloud\/intacct\/product-capabilities\/extended-capabilities\/revenue-recognition\/\n\" target=\"_blank\" rel=\"noopener\">Find out more about ASC 606<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/en-us\/industry\/subscription-saas\/\n\" target=\"_blank\" rel=\"noopener\">Now there is a crucial distinction<\/a>: The SaaS 1.0 and 2.0 business models ran on orders, but ASC 606 and subscription businesses now center around contracts to govern customer financial relationships and lifecycle. You need to know the contract term, the performance obligations, and how that impacts all of the upsells and renewals. The old suite-based systems based on orders have to cobble together a complicated set of revenue arrangements and make reporting a nightmare, defeating the whole purpose of automating to be able to report.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-series-c-f-nbsp-grow-to-100m-in-saas-gross-profit-not-saas-revenue\">4.Series C-F:&nbsp;<strong>Grow to $100M in SaaS Gross Profit\u2014not SaaS Revenue!<\/strong><\/h2>\n\n\n\n<p><strong>What it means:<\/strong>&nbsp;A company\u2019s objective at this stage is to grow more than 40 percent with a repeatable process for getting product made, sold, and supported. That way, a company builds an efficient, profitable machine. Teams should track&nbsp;<em>profit<\/em>&nbsp;and not revenues because some business models are low margin, such as some examples we see in the sharing economy.<\/p>\n\n\n\n<p><strong>Key Metric:<\/strong>&nbsp;Gross Margin<\/p>\n\n\n\n<p><strong>Processes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The systems teams are refined overtime and there\u2019s more operational rigor at this stage. This can increase EBITDA +10%:<\/li>\n\n\n\n<li>Tightening the close to get data to the FP&amp;A team much faster.<\/li>\n\n\n\n<li>Deepening cohort analysis in FP&amp;A.<\/li>\n\n\n\n<li>Measuring complex metrics get more nuanced when analyzing cohorts, such as gross revenue churn vs. net revenue churn vs. logo churn<\/li>\n\n\n\n<li>At this stage, we see treasury management becoming a priority, which includes building the rigor, controls, and compliance for public company reporting becomes very important.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-5-sale-or-ipo-nbsp-expand-the-saas-product-line-or-go-global\">5.Sale or IPO:&nbsp;<strong>Expand the SaaS Product Line or Go Global<\/strong><\/h2>\n\n\n\n<p><strong>What it means:<\/strong>&nbsp;Move what has worked to adjacent product markets and geographies, both organically and inorganically.<\/p>\n\n\n\n<p><strong>Key Metric:<\/strong>&nbsp;Capital Efficiency. How well are you doing on EBITDA and FCF margin?<\/p>\n\n\n\n<p><strong>Processes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Measure and build a system to increase the average revenue per customer<\/li>\n\n\n\n<li>Increase the number of product lines used per customer<\/li>\n\n\n\n<li>Foreign exchange \u2013 track the exposure to gross profit<\/li>\n\n\n\n<li>SOX \u2013 you need the controls in place to show adequate governance for your financial systems<\/li>\n<\/ul>\n\n\n\n<p>In summary, the Modern SaaS Finance Summit gave many SaaS leaders the opportunity to collaborate with peers and to learn from each other\u2019s experiences when growing a SaaS company to $100 million. We hope these insights guide you in the choices you make to grow your SaaS business and prepare for what you need to do at the next round of VC funding. &nbsp;<a href=\"https:\/\/www.sage.com\/en-us\/industry\/subscription-saas\/\n\" target=\"_blank\" rel=\"noopener\">Click here to learn more stories about your peers<\/a>.<\/p>\n\n\n\n<p><em>If you\u2019re a SaaS company and would like to discuss SaaS metrics for VC funding, please&nbsp;<\/em><em><u><a href=\"mailto:david.appel@sage.com\" target=\"_blank\" rel=\"nofollow noopener\">contact<\/a><\/u><\/em>&nbsp;us. We\u2019re glad to help.<\/p>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to our Sage Advice Newsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Get our latest business advice delivered directly to your inbox.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-ab515c6e-7e90-4c2f-a67e-113872516e8b\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1073797282-1440x810.jpg\" class=\"single-cta__image\" alt=\"Working from home with tea in hand\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1073797282-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you don\u2019t prepare ahead of time, you could get stuck not producing the key SaaS metrics that investors want to see when they\u2019re considering whether to invest in your next round. Not preparing the right SaaS metrics by venture stage for your VCs can ultimately reduce valuation, or even kill your fund raise. In [&hellip;]<\/p>\n","protected":false},"author":1433,"featured_media":9228,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"footnotes":""},"categories":[348,43,49],"tags":[420,346,304,272],"business_type":[41],"lilypad":[],"context":[418,429],"industry":[450],"persona":[98],"imagine_tag":[209,436],"coauthors":[599],"class_list":["post-10261","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-free-guides-templates","category-money-matters","category-trends-insights","tag-cloud-financial-management","tag-cloud-technology","tag-digital-transformation","tag-productivity","business_type-growing-business","industry-software-saas"],"sage_meta":{"region":"en-us","author_name":"David Appel","featured_image":"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1213042683.jpg","imagine_tags":{"209":"Accounting","436":"Intacct Accounting"}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice US","distributor_original_site_url":"https:\/\/www.sage.com\/en-us\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/10261","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/users\/1433"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/comments?post=10261"}],"version-history":[{"count":1,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/10261\/revisions"}],"predecessor-version":[{"id":35849,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/10261\/revisions\/35849"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media\/9228"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media?parent=10261"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/categories?post=10261"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/tags?post=10261"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/business_type?post=10261"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/lilypad?post=10261"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/context?post=10261"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/industry?post=10261"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/persona?post=10261"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/imagine_tag?post=10261"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/coauthors?post=10261"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}