{"id":10502,"date":"2022-09-06T11:40:25","date_gmt":"2022-09-06T15:40:25","guid":{"rendered":"https:\/\/www.sage.com\/en-us\/blog\/?p=10502"},"modified":"2025-09-17T14:53:03","modified_gmt":"2025-09-17T18:53:03","slug":"distributors-relevant-direct-to-consumer","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-us\/blog\/distributors-relevant-direct-to-consumer\/","title":{"rendered":"How distributors can remain relevant in a direct-to-consumer world"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/category\/money-matters\/\" class=\"entry-header__link\">Money Matters<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tHow distributors can remain relevant in a direct-to-consumer world\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2022-09-06T11:40:25-04:00\">September 6, 2022<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"How distributors can remain relevant in a direct-to-consumer world\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-us\/blog\/distributors-relevant-direct-to-consumer\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n\t<\/header>\n\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-us\/blog\/author\/asavinwattanajantra\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/03\/Asavin-350x350.jpg\" class=\"entry-author__image\" alt=\"Asavin\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/03\/Asavin-350x350.jpg 350w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/03\/Asavin-768x768.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/03\/Asavin-810x810.jpg 810w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/03\/Asavin.jpg 1000w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/>\t\t\t\t<span class=\"entry-author__name\">Asavin Wattanajantra<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n<p>Tesla Motors Inc. has evolved from a car manufacturer into a technology-driven company with a bold direct-to-consumer (DTC) model. Customers can order luxury electric cars through their phones or from Tesla-owned showrooms, cutting out the franchised dealerships that other automobile companies use. That means a better customer experience, no costly dealer mark-ups, and product, service, and brand standards are controlled in-house.<\/p>\n\n\n\n<p>As a <a href=\"https:\/\/www.sage.com\/en-us\/blog\/industry\/wholesale-distribution\/\">wholesale distributor<\/a>, that\u2019s not exactly music to your ears. Traditionally, your bread and butter is working with manufacturers in the supply chain, managing logistics, warehousing, and sales, to sell to retailers in bulk. In today\u2019s hyper-connected world, traditional distributor networks are no longer the simplest or most efficient way for manufacturers to reach customers.<\/p>\n\n\n\n<p>It\u2019s natural for distributors to have concerns about staying relevant and meeting these increased customer and supplier expectations. You have your own margins to protect in the face of rising costs for goods and fuel\u2014not to mention a potential drop in consumer demand. <\/p>\n\n\n\n<p>While spending in the US remains high, trends such as increasing credit card debt and a <a href=\"https:\/\/finance.yahoo.com\/news\/car-repossessions-23-2024-stay-113500522.html?guccounter=1&amp;guce_referrer=aHR0cHM6Ly93d3cuZ29vZ2xlLmNvbS8&amp;guce_referrer_sig=AQAAAMIIC9tnf3OTjjfDpOJR8BwNqyglDxA0Fz5T6CNsK-kKQ2ggC4CND0E2IOnw3y3AzceepRvc3-DXP979ooR16NX0FiQ-A3-bYc8Rj6l9UzjK3iwHWlKuj6gdJr-zwozZsFlhBzyOw4y5LuMWe5zj6AWp6aTR5CP-EeILdTdSYaJ6\">23% rise in auto repossessions<\/a> suggest that distributors should prepare for a possible market slump. It\u2019s essential for businesses to build resilience and equip themselves to predict and adjust to spikes and drops.<\/p>\n\n\n\n<p>Considering all these challenges together, this is actually an opportunity for distributors to modernize processes and use the latest technologies. From personalized, omnichannel customer offerings to value-added services, here are the starting points to help you become a valued partner in this new era for DTC.<\/p>\n\n\n\n<p>Here\u2019s what we cover in this article:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><span data-contrast=\"none\"><a href=\"#improve\">Improve your customer experience<\/a><\/span><\/li>\n\n\n\n<li><a href=\"#learn\">Learn from your customers<\/a><\/li>\n\n\n\n<li><span data-contrast=\"none\"><a href=\"#add\">Add more value through services<\/a><\/span><\/li>\n\n\n\n<li><span data-contrast=\"none\"><a href=\"#take\">Take advantage of customer data with the right infrastructure<\/a><\/span><\/li>\n\n\n\n<li><a href=\"#factor\">Factor in regulatory considerations<\/a><\/li>\n\n\n\n<li><a href=\"#stay\">Stay strict on security<\/a><\/li>\n\n\n\n<li><span data-contrast=\"none\"><a href=\"#finally\">Finally, get people on board<\/a><\/span><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"improve\"><span data-contrast=\"none\">Improve your customer experience<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/h2>\n\n\n\n<p>Implement an effective e-commerce presence and seamless customer experience, just like an online retailer would do. Customers no longer expect (or want) sales calls, meetings, and other types of offline transactions. They want to find what they want ASAP. Give them the tools to research and purchase from your inventory quickly.<\/p>\n\n\n\n<p>In order to do this, and to increase profitability and resilience, it&#8217;s essential to analyze and optimize the cloud\/online ecosystem. Customer relationship management (CRM) systems enhance customer engagement by personalizing interactions, streamlining communication, and managing sales pipelines.<\/p>\n\n\n\n<p>You\u2019ll need to meet rising consumer expectations for quick shipping. Supply chain management tools improve inventory tracking, automate fulfillment, and optimize logistics to ensure faster, more efficient deliveries. Consider also offering electronic payment options and providing access to real-time shipping information. Most consumers expect an easy return policy. You will want a streamlined process for handling and refunding returns.<\/p>\n\n\n\n<p>An <a href=\"https:\/\/www.sage.com\/en-us\/blog\/the-ultimate-erp-inventory-management-guide\/\">ERP system<\/a> can help you achieve this, and will give you real-time information about your operations, cash flow, and inventory too.<\/p>\n\n\n\n<div class=\"single-cta gated-content\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Innovation in Distribution<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Download this guide to map out a bold direct-to-consumer strategy to transform your distribution business.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-1dc01e50-40b8-438e-ba08-6aae4105b653\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Download now<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1064\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/1675w-x-1275h_0017_Layer-4-1064x810.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2018\/07\/1675w-x-1275h_0017_Layer-4-1064x810.jpg 1064w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"learn\">Learn more from your customers<\/h2>\n\n\n\n<p>When you\u2019re selling directly to customers, you can capture and analyze their data, putting you in an excellent position to meet the modern demand for a more tailored and personalized experience. <\/p>\n\n\n\n<p>What are your best and worst sellers? <\/p>\n\n\n\n<p>Who are your best repeat customers? <\/p>\n\n\n\n<p>What are their buying habits? <\/p>\n\n\n\n<p>Data-gathering, analytics, and AI tools will give you the answers. Already, you\u2019re learning about what inventory to restock or edit away, and how to give customers more of what they want and less of what they don\u2019t.<\/p>\n\n\n\n<p>Make sure you promote your service as directly linked to the behind-the-scenes and real-time distribution information that can deliver an improved customer support and service function. Ensure the chain of communication is short, so it\u2019s easier to handle service delays and returns, and make sure that your approach is customer friendly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"add\"><span data-contrast=\"none\">Add more value through services<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/h2>\n\n\n\n<p>Based on the strength of your customer experience, customers will want to work with you again and again. The power of your brand will depend more on above-and-beyond customer care and service.<\/p>\n\n\n\n<p>You may already provide simple value-added services such as product selection, picking, packing, and shipping. However, digital transformation offers you ways to differentiate your business from the competition by providing services that add value and which you can charge extra for, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product installation and component assembly<\/li>\n\n\n\n<li>Product customization<\/li>\n\n\n\n<li>Field service, maintenance, and quality inspection<\/li>\n\n\n\n<li>In-house repair<\/li>\n\n\n\n<li>Just-in-time delivery<\/li>\n\n\n\n<li>Consulting<\/li>\n\n\n\n<li>Training and education<\/li>\n<\/ul>\n\n\n\n<p>Although there will be an understandable focus on e-commerce, it is essential to note that there are other ways that you can reach customers, which means you need an omnichannel mindset across all the touchpoints you have with your customer.<\/p>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mini case study #1: Armellini Logistics<\/summary>\n<p>Multi-entity group Armellini Logistics operates across 43 states. Taking a proactive stance in a climate of uncertainty, it implemented ERP software to help it adapt to future disruptions. Having chosen a customizable system, it was able to integrate 5 entities into its reports, and automated payment and accounts receivable workflows to improve efficiency and overall cash flow.<\/p>\n<\/details>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>&#8220;Everything is now online, and\u2026we can simply <br>send them a link.&#8221;<\/p><cite>Rosanna Winningham, Director of Corporate Services <br>Armellini Logistics<\/cite><\/blockquote><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"take\"><span data-contrast=\"none\">Take advantage of customer data with the right infrastructure<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/h2>\n\n\n\n<p>Moving towards a DTC strategy means you need to scale your operation to support these additional responsibilities. It may be necessary to update your data and analytics software to centralize your information so you can manage end-to-end distribution processes effectively.<\/p>\n\n\n\n<p>With effective software, predictive sales and accuracy patterns help plan when you need to build up inventory or scale down and run on less, depending on demand. You can make commitments or allocations based on supply, since you know where and when inventory will be available.<\/p>\n\n\n\n<p>Advanced analytics help distributors track demand trends, optimize pricing, and improve decision-making with real-time insights. Better product knowledge and analysis of customer data will give market insights that help you answer questions like:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What products sell and don\u2019t sell in which markets?<\/li>\n\n\n\n<li>On which international markets should you focus your attention?<\/li>\n\n\n\n<li>Which customers should you focus on to make the best profits?<\/li>\n\n\n\n<li>How are the interests and needs of your customers evolving?<\/li>\n<\/ul>\n\n\n\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Mini case study #2: Gulf Winds International<\/summary>\n<p>Gulf Winds International runs the logistics of more than 300,000 containers a month. The company adopted an ERP system to provide secure cloud access, streamline processes, and access and approve transactions on the go. Now it\u2019s saving three days of intense admin every month, and delivering insights to help drive the business forward.<\/p>\n<\/details>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>\u201cRather than just being reactionary, I\u2019m spending time looking for anomalies or trends that could positively\u2014or negatively\u2014impact our business.\u201d<\/p><cite>Emily Hempler, Senior Accountant<br>Gulf Winds International<\/cite><\/blockquote><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"factor\">Factor in regulatory considerations<\/h2>\n\n\n\n<p>Expanding into DTC sales offers growth opportunities but also presents complex regulatory challenges. Ensuring compliance across consumer protection laws, data privacy, industry-specific restrictions, and tax regulations is critical to avoid penalties and maintain trust.<\/p>\n\n\n\n<p><strong>Consumer protection and advertising compliance<\/strong><br>DTC sales must adhere to FTC regulations, state consumer protection laws, and the Fair Packaging and Labeling Act to ensure accurate product descriptions, fair pricing, and clear refund policies.<\/p>\n\n\n\n<p><strong>Data privacy and cybersecurity<\/strong><br>Distributors collecting consumer data must comply with the CCPA (California Consumer Privacy Act) and PCI DSS (Payment Security Standards) to prevent fraud and protect sensitive information. If you\u2019re selling internationally, GDPR compliance is also essential.<\/p>\n\n\n\n<p><strong>Industry-specific regulations<\/strong><br>Certain industries face additional restrictions. In pharmaceuticals and healthcare, FDA and DEA approvals are required for direct sales. Alcohol and tobacco sales require strict age verification and TTB compliance, while food and beverage vendors must adhere to FSMA and local safety laws.<\/p>\n\n\n\n<p><strong>Sales tax and interstate commerce<\/strong><br>Following the South Dakota v. Wayfair (2018) ruling, online distributors must navigate complex state nexus laws for sales tax collection, making automated tax solutions a necessity.<\/p>\n\n\n\n<p><strong>Logistics and shipping regulations<\/strong><br>Distributors must comply with DOT hazardous materials rules, carrier-specific restrictions, and international trade laws for cross-border shipments.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"stay\">Stay strict on security<\/h2>\n\n\n\n<p>Moving to a DTC model means handling more customer data, which requires robust security measures. Many businesses now rely on cloud-based systems that provide advanced encryption and security protocols, ensuring both data safety and regulatory compliance. With the right security infrastructure, including real-time threat monitoring and data backups, you can protect sensitive customer information while maintaining trust.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"finally\"><span data-contrast=\"none\">Finally, get people on board<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559738&quot;:40,&quot;335559739&quot;:0,&quot;335559740&quot;:259}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"auto\">Going DTC is not just creating a fancy e-commerce website. <\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Working to integrate direct-to-consumer processes may require considerable shifts in the way you work and stakeholder buy-in. <\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">It may require restructuring, additional investment, new staff, and new ways of working, alongside requirements for training.&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Remember that managing a move towards DTC is likely to require a significant change in your business culture. <\/span><\/p>\n\n\n\n<p><span data-contrast=\"auto\">Setting up an e-commerce strategy may affect the sales arm of your business, and you\u2019ll need the investment and safeguards in place to make sure your digital strategy wins the required return on investment.&nbsp;&nbsp;<\/span><\/p>\n\n\n\n<p>Going DTC is not merely a case of creating a fancy-looking e-commerce website. Working to integrate direct-to-consumer processes may require considerable shifts in the way you work and stakeholder buy-in. It may require restructuring, additional investment, new staff, and new ways of working, alongside requirements for training.<\/p>\n\n\n\n<p>Transitioning to a DTC model will require significant changes in your business culture. Setting up an e-commerce strategy may affect the sales arm of your business, and you\u2019ll need the investment and safeguards in place to make sure your digital strategy wins the required return on investment.<\/p>\n\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Move beyond ERP with Sage X3<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p><!-- wp:paragraph --><\/p>\n<p><span data-teams=\"true\"><span class=\"ui-provider ath ati ol atj atk atl atm atn ato atp atq atr ats att atu atv atw atx aty atz aua aub auc aud aue auf aug auh aui auj auk aul aum aun auo\" dir=\"ltr\">Take control of your entire business, from supply chain to financial with X3. <\/span><\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph --><\/p>\n<p><span data-teams=\"true\"><span class=\"ui-provider ath ati ol atj atk atl atm atn ato atp atq atr ats att atu atv atw atx aty atz aua aub auc aud aue auf aug auh aui auj auk aul aum aun auo\" dir=\"ltr\">Incredibly customizable software for established manufacturers and distributors looking for greater efficiency, flexibility, and insight.<\/span><\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.sage.com\/en-us\/sage-business-cloud\/sage-x3\/?#gate-d21fb4c2-0128-4fde-b93a-17c7d6bbe099\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tid=\"cta-id-3903\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-button-location=\"cta_box\"\n\t\t\t\t\t\t\t\t\t\t\t>Take an Interactive Tour<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"540\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Distribution_0262-540x810.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Distribution_0262-540x810.jpg 540w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to our Sage Advice Newsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Get our latest business advice delivered directly to your inbox.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-ab515c6e-7e90-4c2f-a67e-113872516e8b\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1073797282-1440x810.jpg\" class=\"single-cta__image\" alt=\"Working from home with tea in hand\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1073797282-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n<section class=\"more-topics alignfull has-grey-light-background-color wp-block-sage-post-topics\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-4\">\n\t\t\t\t<h3 class=\"more-topics__title h2\">Browse more topics from this article<\/h3>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-12 col-lg-8\">\n\t\t\t\t<ul class=\"post-tags__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/distribution\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tDistribution\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/erp\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tERP solutions\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/supply-chain-management\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tSupply chain management\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<div class=\"alignfull wp-block-sage-related-posts\">\n\t<section class=\"related-posts card-grid has-dark-background-color\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--featured h1\">Explore more wisdom<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"row related-posts__featured\">\n\t\t\t\t<div class=\"col card-grid__item\">\n\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-0 post-30699 post type-post status-publish format-standard has-post-thumbnail hentry category-strategy-legal-operations tag-automation tag-digital-transformation tag-erp tag-inventory-management tag-supply-chain-management business_type-small-business business_type-growing-business card-post--is-clickable\"\n>\n\t<div class=\"card-post__media-wrapper\">\n\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1355438061-1440x810.jpg\" class=\"card-post__image\" alt=\"Lady carrying cartons\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1355438061-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1355438061-768x432.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1355438061-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\t<\/div>\n\n\t<div class=\"card-post__content\">\n\t\t\t\t\t<div class=\"card-post__label\">Recommended<\/div>\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-06-11T08:52:26-04:00\">June 11, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">13 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h3\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\tclass=\"card-post__title-link\"\n\t\t\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/what-is-order-management\/\"\n\t\t\t\t>\n\t\t\t\n\t\t\tWhat is order management?\u00a0\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/p>\n\n\t\t\n\t\t\t\t\t<p class=\"card-post__description\">\n\t\t\t\tCustomer order management is an essential cog in the machine for any business that sells products. Learn about the order management process and how it can help you streamline operations and boost customer satisfaction.\t\t\t<\/p>\n\t\t\n\t\t\t<\/div>\n\n\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"row related-posts__non-featured\">\n\t\t\t\t<div class=\"col col-12\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--more h4\">More on this Topic<\/h2>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-1 post-29062 post type-post status-publish format-standard has-post-thumbnail hentry category-strategy-legal-operations tag-boss-your-business tag-business-intelligence tag-growing-a-business tag-inventory-management tag-productivity tag-staying-competitive tag-supply-chain-management business_type-small-business business_type-growing-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/what-is-an-order-management-system-oms\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1417607997-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1417607997-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1417607997-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1417607997-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-06-10T10:25:03-04:00\">June 10, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">19 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tWhat is an order management system?\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-2 post-36674 post type-post status-publish format-standard has-post-thumbnail hentry category-strategy-legal-operations tag-distribution tag-erp tag-sage-x3 tag-supply-chain-management business_type-small-business business_type-growing-business industry-distribution industry-wholesale-distribution\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/supply-chain-integration\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Distribution_0305-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Distribution_0305-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Distribution_0305-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Distribution_0305-1214x810.jpg 1214w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-06-04T10:56:07-04:00\">June 4, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">9 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tWhat\u00a0is supply chain integration and why does it matter?\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-3 post-36541 post type-post status-publish format-standard has-post-thumbnail hentry category-strategy-legal-operations tag-distribution tag-sage-x3 tag-supply-chain-management business_type-small-business business_type-growing-business industry-distribution industry-wholesale-distribution\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/supply-chain-disruption\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1367106337-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1367106337-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1367106337-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1367106337-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-06-02T13:33:42-04:00\">June 2, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">9 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tWhat is supply chain disruption and how do you manage it?\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-4 post-28210 post type-post status-publish format-standard has-post-thumbnail hentry category-growth-customers category-strategy-legal-operations tag-boss-your-business tag-business-intelligence tag-business-strategy tag-distribution tag-growing-a-business tag-inventory-management tag-productivity tag-supply-chain-management business_type-small-business business_type-growing-business industry-distribution industry-wholesale-distribution\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/what-is-order-processing\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-841574854-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-841574854-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-841574854-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-841574854-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-06-02T11:22:21-04:00\">June 2, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">19 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tOrder processing explained: Steps, systems and best practices\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover how distributors can remain as valued partners to brands and manufacturers that are embracing the direct-to-consumer model.<\/p>\n","protected":false},"author":356,"featured_media":9104,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"sage_hide_published_date":false,"sage_hide_read_time":false,"sage_hide_share_buttons":false,"footnotes":""},"categories":[43,48],"tags":[300,13,36],"business_type":[41],"lilypad":[],"context":[],"industry":[94,454],"persona":[100,98],"imagine_tag":[245,234,463],"coauthors":[586],"class_list":["post-10502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-money-matters","category-technology-innovation","tag-distribution","tag-erp","tag-supply-chain-management","business_type-growing-business","industry-distribution","industry-wholesale-distribution"],"sage_meta":{"region":"en-us","author_name":"Asavin Wattanajantra","featured_image":"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1272562578.jpg","imagine_tags":{"245":"Distribution","234":"Enterprise Management","463":"ERP"}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice US","distributor_original_site_url":"https:\/\/www.sage.com\/en-us\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/10502","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/users\/356"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/comments?post=10502"}],"version-history":[{"count":0,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/10502\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media\/9104"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media?parent=10502"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/categories?post=10502"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/tags?post=10502"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/business_type?post=10502"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/lilypad?post=10502"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/context?post=10502"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/industry?post=10502"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/persona?post=10502"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/imagine_tag?post=10502"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/coauthors?post=10502"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}