{"id":30699,"date":"2026-06-11T08:52:26","date_gmt":"2026-06-11T12:52:26","guid":{"rendered":"https:\/\/www.sage.com\/en-us\/blog\/?p=30699"},"modified":"2026-07-10T11:41:09","modified_gmt":"2026-07-10T15:41:09","slug":"what-is-order-management","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-us\/blog\/what-is-order-management\/","title":{"rendered":"What is order management?\u00a0"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--standard entry-header--has-illustration entry-header--has-illustration--standard\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/category\/strategy-legal-operations\/\" class=\"entry-header__link\">Strategy, Legal &amp; Operations<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tWhat is order management? \t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\tCustomer order management is an essential cog in the machine for any business that sells products. Learn about the order management process and how it can help you streamline operations and boost customer satisfaction.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \">Published <time class=\"entry-date published\" datetime=\"2026-06-11T08:52:26-04:00\">June 11, 2026<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"What is order management?\u00a0\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-us\/blog\/what-is-order-management\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n\t<\/header>\n\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-us\/blog\/author\/joechurchwoods\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2025\/05\/Joe-Yard-2-crop-350x350.jpg\" class=\"entry-author__image\" alt=\"Joe Church Woods\" \/>\t\t\t\t<span class=\"entry-author__name\">Joe Church Woods<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<section class=\"wp-block-sage-article-update\"><div class=\"sage-article-update__inner\"><p>This article was originally published in May 2025 but has been refreshed and re-published with new content.<\/p><\/div><\/section>\n\n\n\n<p class=\"wp-block-paragraph\">Order management is the process of receiving, tracking, and fulfilling customer orders. The order management process covers everything from inventory checks and payment processing to shipping and returns, ensuring a seamless experience for both businesses and their customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your business sells products, you need a reliable order management process to keep everything running smoothly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From the moment a customer places an order to when it reaches their hands, every step must be tracked and managed efficiently. Without a clear process, delays, errors, and frustrated customers quickly become a problem.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Understanding how order management works, why it\u2019s important, and how you can improve your order management workflow is key to staying competitive.<\/p>\n\n\n\n<h3 id=\"h-key-takeaways\" class=\"wp-block-heading\">Key takeaways:<\/h3>\n\n\n\n<section class=\"wp-block-sage-container is-constrained\"><div class=\"sage-container__inner\">\n<ul class=\"wp-block-list\">\n<li>Order management covers the entire customer order lifecycle\u2014from placement, payment processing, and inventory checks through to fulfillment, shipping, tracking, and returns\u2014and is distinct from order fulfillment, which refers only to the physical movement of goods.<\/li>\n\n\n\n<li>Strong order management directly impacts business performance, driving faster processing, fewer errors, better inventory control, improved cash flow, and higher customer satisfaction.<\/li>\n\n\n\n<li>The four key stages of the order management process are order placement, order processing, order fulfillment, and order tracking and returns\u2014all of which must work in sync to keep operations running smoothly.<\/li>\n\n\n\n<li>Common challenges include manual processes, inventory mismatches, fulfillment delays, limited order visibility, complicated returns, multichannel complexity, and poor cross-department coordination. These all grow harder to manage as order volumes increase.<\/li>\n\n\n\n<li>Automation and system integration are the most effective levers for improving order management, reducing human error, keeping inventory data accurate in real time, and ensuring order data flows seamlessly across sales, warehouse, and finance teams.<\/li>\n\n\n\n<li>Best practices include standardizing workflows, offering flexible payment options, prioritizing customer communication and order visibility, monitoring key metrics like order accuracy and fulfillment speed, and planning ahead for seasonal demand spikes.<\/li>\n<\/ul>\n<\/div><\/section>\n\n\n\n<h3 id=\"h-here-s-what-we-cover\" class=\"wp-block-heading\">Here&#8217;s what we cover:<\/h3>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><ul><li><a href=\"#h-order-management-vs-order-fulfillment\" data-level=\"2\">Order management vs order fulfillment<\/a><\/li><li><a href=\"#h-how-important-is-good-order-management\" data-level=\"2\">How important is good order management?<\/a><\/li><li><a href=\"#h-what-are-the-steps-in-the-order-management-process\" data-level=\"2\">What are the steps in the order management process?<\/a><\/li><li><a href=\"#h-what-are-order-management-services\" data-level=\"2\">What are order management services?<\/a><\/li><li><a href=\"#h-what-are-the-most-common-challenges-in-the-order-management-process\" data-level=\"2\">What are the most common challenges in the order management process<\/a><\/li><li><a href=\"#h-what-is-order-management-best-practice\" data-level=\"2\">What is order management best practice?<\/a><\/li><li><a href=\"#h-take-your-order-management-to-the-next-level-nbsp\" data-level=\"2\">Take your order management to the next level &nbsp;<\/a><\/li><li><a href=\"#h-frequently-asked-questions-about-order-management\" data-level=\"2\">Frequently asked questions about order management<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 id=\"h-order-management-vs-order-fulfillment\" class=\"wp-block-heading\"><strong>Order management vs order fulfillment<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">While often used interchangeably, order management and order fulfillment are two distinct stages in the sales process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Order management oversees the entire transaction lifecycle, from the moment a customer places an order to when they receive their product or service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This includes inventory checks, payment processing, and coordinating fulfillment logistics.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Order fulfillment, on the other hand, focuses on the physical movement of goods. It covers everything from picking and packing products in a warehouse to shipping and final delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While fulfillment is a crucial part of order management, it\u2019s just one step in the broader order management process.<\/p>\n\n\n\n<h2 id=\"h-how-important-is-good-order-management\" class=\"wp-block-heading\"><strong>How important is good order management?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Efficient order management is very important. It&#8217;s the backbone of a well-run business, as it helps keep operations smooth, customers happy, and finances in check. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s how strong order management helps your business thrive:&nbsp;<\/p>\n\n\n\n<h3 id=\"h-faster-order-processing-nbsp\" class=\"wp-block-heading\"><strong>Faster order processing<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A well-structured order management system removes bottlenecks and automates key steps, from order placement to fulfillment. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It speeds up processing times, helping you get products into customers\u2019 hands faster.<\/p>\n\n\n\n<h3 id=\"h-fewer-errors-and-order-discrepancies-nbsp\" class=\"wp-block-heading\"><strong>Fewer errors and order discrepancies<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Mistakes like incorrect shipments, missing items, or duplicate orders can frustrate customers and lead to costly fixes. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By centralizing your order management process, you reduce human errors, improve accuracy, and ensure every order is tracked properly.<\/p>\n\n\n\n<h3 id=\"h-better-inventory-control-nbsp\" class=\"wp-block-heading\"><strong>Better inventory control<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Good order management works alongside inventory tracking, giving you real-time insights into stock levels. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Knowing exactly what\u2019s available, what\u2019s running low, and when to restock helps you avoid stockouts, prevent overstocking, and keep supply chains moving efficiently.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One way to improve stock accuracy is by setting a <a href=\"https:\/\/www.sage.com\/en-us\/blog\/reorder-point-why-is-it-important-for-managing-inventory\/\" target=\"_blank\" rel=\"noreferrer noopener\">reorder point<\/a>\u2014a threshold that signals when it\u2019s time to replenish inventory before you risk running out.<\/p>\n\n\n\n<h3 id=\"h-increased-customer-satisfaction\" class=\"wp-block-heading\"><strong>Increased customer satisfaction<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your customers expect a smooth purchasing experience, from checkout to delivery. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When orders are processed quickly, shipping is accurate, and updates are provided in real-time, customer trust grows, leading to repeat business and positive reviews.<\/p>\n\n\n\n<h3 id=\"h-improved-cash-flow-management-nbsp\" class=\"wp-block-heading\"><strong>Improved cash flow management<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Efficient order processing helps you get paid on time, keeping cash flow steady. When payments are delayed due to order errors or fulfillment issues, it can put a strain on your business. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A strong order management workflow ensures smooth transactions and minimizes revenue disruptions.<\/p>\n\n\n\n<h3 id=\"h-easier-scalability-nbsp\" class=\"wp-block-heading\"><strong>Easier scalability<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As your business grows, managing a higher volume of orders can become overwhelming. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Well-optimized order management processes allow you to scale up without sacrificing efficiency, making it easier to expand into new markets, handle seasonal spikes, and maintain high service levels.<\/p>\n\n\n\n<h3 id=\"h-smoother-returns-and-refunds-nbsp\" class=\"wp-block-heading\"><strong>Smoother returns and refunds<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Returns happen, but how you handle them impacts customer loyalty. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A clear and efficient return process ensures refunds and exchanges are processed quickly, reducing frustration and making it easier for customers to shop with confidence.<\/p>\n\n\n\n<h2 id=\"h-what-are-the-steps-in-the-order-management-process\" class=\"wp-block-heading\"><strong>What are the steps in the order management process?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">There are four key stages of the order management process\u2014order placement, order processing, order fulfillment, and order tracking and return.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">All stages in the cycle must work in sync effortlessly and it\u2019s important to optimize each one.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As your business grows, keeping everything running smoothly means ensuring sales, inventory, warehousing, and shipping are all working together as part of a seamless order management workflow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s take a closer look at the four stages of the order management cycle:<\/p>\n\n\n\n<h3 id=\"h-1-order-placement-nbsp\" class=\"wp-block-heading\"><strong>1. Order placement<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The process starts when a customer places an order, whether online, over the phone, or in-store. At this stage, you collect key details, including product selection, quantity, payment, and shipping information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re using an order management system, this step can be automated in seconds, ensuring orders are logged accurately and customers receive immediate confirmation.<\/p>\n\n\n\n<h3 id=\"h-2-order-processing-nbsp\" class=\"wp-block-heading\"><strong>2. Order processing<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order is placed, stock levels are checked, payments are verified, and order details are confirmed. If the item is available, it moves to fulfillment.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Using <a href=\"https:\/\/www.sage.com\/en-us\/accounting-software\/inventory-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">inventory management software<\/a> at this stage allows stock updates to be automated, reducing the risk of overselling or backorders.<\/p>\n\n\n\n<h3 id=\"h-3-order-fulfillment\" class=\"wp-block-heading\"><strong>3. Order fulfillment<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Next, the order is picked, packed, and shipped. Delays or mistakes at this stage can impact customer satisfaction, so having an efficient fulfillment process is key.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you\u2019re managing fulfillment in-house or working with a third-party logistics provider, careful coordination helps ensure that orders arrive on time and in perfect condition.<\/p>\n\n\n\n<h3 id=\"h-4-order-tracking-and-returns-nbsp\" class=\"wp-block-heading\"><strong>4. Order tracking and returns<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order is shipped, your customers expect tracking updates so they can follow their delivery in real time. If they need to return or exchange an item, the process should be simple and hassle-free.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A smooth returns experience builds trust and encourages repeat business.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2025\/05\/RG_OrderManagement_Graphic_3553642-1440x810.png\" alt=\"\" class=\"wp-image-30700\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2025\/05\/RG_OrderManagement_Graphic_3553642-1440x810.png 1440w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2025\/05\/RG_OrderManagement_Graphic_3553642-768x432.png 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2025\/05\/RG_OrderManagement_Graphic_3553642-684x384.png 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2025\/05\/RG_OrderManagement_Graphic_3553642-1536x864.png 1536w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2025\/05\/RG_OrderManagement_Graphic_3553642-2048x1152.png 2048w\" sizes=\"auto, (max-width: 1440px) 100vw, 1440px\" \/><\/figure>\n\n\n\n<h2 id=\"h-what-are-order-management-services\" class=\"wp-block-heading\">What are order management services?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Order management services refer to the tools, platforms, and structures that support customer order management, helping businesses receive, process, track, and fulfill orders efficiently.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re thinking about investing in order management services and evaluating different solutions, consider the following features and capabilities:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Real-time inventory syncing so stock levels are always accurate across every sales channel.<\/li>\n\n\n\n<li>Automated order processing to reduce manual work and the risk of errors.<\/li>\n\n\n\n<li>Multi-channel support to handle orders from online stores, marketplaces, and physical locations in one place.<\/li>\n\n\n\n<li>Returns and refund management to create a structured process that keeps customers satisfied and your team organized.<\/li>\n\n\n\n<li>Integration with finance and accounting tools so your order data and financial records stay aligned.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you manage fulfillment in-house or rely on third-party providers, the right order management services can make a significant difference to your speed, accuracy, and customer experience. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For growing businesses, investing in the right order management services early can prevent costly bottlenecks as order volumes increase.<\/p>\n\n\n\n<h2 id=\"h-what-are-the-most-common-challenges-in-the-order-management-process\" class=\"wp-block-heading\">What are the most common<strong> challenges in the order management process<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Some of the most common challenges in the order management process include unnecessary manual admin and human errors, inventory mismatches and stock issues, fulfilment delays, and complicated returns and refund processes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even with a structured system in place, running the order management process efficiently can be challenging, especially as your business grows and order volumes increase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s go into a bit more detail on common challenges that can disrupt your order management workflow and how to overcome them.<\/p>\n\n\n\n<h3 id=\"h-manual-processes-slow-you-down-nbsp\" class=\"wp-block-heading\"><strong>Manual processes slow you down<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re still relying on spreadsheets, emails, or paper-based systems to track orders, you\u2019re inviting delays and errors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Manual data entry is time-consuming and increases the risk of mistakes like incorrect order details, lost invoices, or duplicated records.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automating key parts of the process with <a href=\"https:\/\/www.sage.com\/en-us\/industry\/retail\/\" target=\"_blank\" rel=\"noreferrer noopener\">retail management software<\/a> helps you reduce bottlenecks, improve accuracy, and free up time for more strategic tasks.<\/p>\n\n\n\n<h3 id=\"h-inventory-mismatches-lead-to-stock-issues-nbsp\" class=\"wp-block-heading\"><strong>Inventory mismatches lead to stock issues<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Selling products that aren\u2019t actually in stock or running out of high-demand items creates frustration for both you and your customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Without real-time inventory tracking, it\u2019s easy to mismanage stock levels, leading to stockouts, overselling, or excessive holding costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Integrating order management with inventory tracking ensures you always have an accurate view of what\u2019s available.<\/p>\n\n\n\n<h3 id=\"h-order-fulfillment-delays-frustrate-customers-nbsp\" class=\"wp-block-heading\"><strong>Order fulfillment delays frustrate customers<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Slow or disorganized fulfillment leads to late shipments, incorrect orders, and increased costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Whether the issue is warehouse inefficiencies, <a href=\"https:\/\/www.sage.com\/en-us\/supply-chain-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">supply chain<\/a> disruptions, or poor coordination between teams, fulfillment problems can damage your reputation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Streamlining your fulfillment process through automation, better warehouse organization, or third-party logistics can help you meet delivery expectations.<\/p>\n\n\n\n<h3 id=\"h-limited-visibility-across-the-order-journey\" class=\"wp-block-heading\"><strong>Limited visibility across the order journey<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Customers expect real-time updates on their orders, and you need full visibility to track progress, resolve issues, and prevent mistakes.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If your teams or systems aren\u2019t connected, it becomes difficult to provide accurate order updates, leading to delays and customer dissatisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Centralizing your order data gives you better control and ensures everyone has access to the latest order information.<\/p>\n\n\n\n<h3 id=\"h-a-complicated-returns-and-refund-process\" class=\"wp-block-heading\"><strong>A complicated returns and refund process<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Returns are an inevitable part of selling products, but if your returns process is slow or unclear, it can frustrate customers and create extra work for your team.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unclear policies, delayed refunds, or a lack of tracking can push customers away. A structured, easy-to-follow returns system helps you retain customers and avoid unnecessary disputes.<\/p>\n\n\n\n<h3 id=\"h-poor-management-of-multiple-sales-channels\" class=\"wp-block-heading\"><strong>Poor management of multiple sales channels<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you sell across multiple platforms\u2014such as an online store, marketplaces, and physical locations\u2014keeping everything in sync can be challenging.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Without a unified system, you might struggle to track orders, sync inventory, and ensure a seamless experience for customers.<\/p>\n\n\n\n<h3 id=\"h-payment-and-invoicing-issues-that-create-cash-flow-problems\" class=\"wp-block-heading\"><strong>Payment and invoicing issues that create cash flow problems<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Errors in payment processing, invoicing delays, or mismatched financial records can lead to disputes, late payments, and cash flow disruptions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you\u2019re manually managing invoices or struggling with reconciliation, it\u2019s time to look at automated invoicing and payment integration to keep your records clean and payments on track.<\/p>\n\n\n\n<h3 id=\"h-scaling-without-the-right-processes-in-place\" class=\"wp-block-heading\"><strong>Scaling without the right processes in place<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">As your business grows, so does the complexity of managing orders. What worked when you had a handful of orders may not work when you\u2019re processing hundreds or thousands.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Without a scalable order management strategy, you risk overwhelming your team, increasing order errors, and missing out on growth opportunities.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Investing in the right systems and processes early on can help you scale smoothly.<\/p>\n\n\n\n<h3 id=\"h-lack-of-coordination-between-departments\" class=\"wp-block-heading\"><strong>Lack of coordination between departments<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your sales, warehouse, finance, and customer service teams are working in silos, miscommunication is inevitable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Orders might get lost, shipping might be delayed, or customers might receive conflicting information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ensuring seamless communication between teams\u2014whether through shared systems, automation, or regular updates\u2014keeps your operation running smoothly.<\/p>\n\n\n\n<h2 id=\"h-what-is-order-management-best-practice\" class=\"wp-block-heading\">What is<strong> order management best practice?<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Order management best practice is the use of efficient, standardised processes to manage orders, from placement through to fulfilment and delivery. Key best practices include automating order processing, maintaining real-time inventory tracking, integrating systems across sales and fulfilment, and providing clear order status updates to customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When done right, implementing order management best practices will help keep your business efficient, reduce errors, and deliver a consistently great customer experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So, what should you consider?<\/p>\n\n\n\n<h3 id=\"h-automate-where-possible\" class=\"wp-block-heading\"><strong>Automate where possible<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Manually managing orders slows you down and increases the risk of mistakes. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Automate key parts of the order management process\u2014such as inventory updates, invoicing, and order tracking\u2014to improve accuracy, speed up fulfillment, and free up time for more strategic tasks.<\/p>\n\n\n\n<h3 id=\"h-keep-inventory-and-order-data-in-sync\" class=\"wp-block-heading\"><strong>Keep inventory and order data in sync<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Real-time inventory visibility prevents stockouts and overselling. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By integrating your order management system with inventory tracking, you always have an accurate view of stock levels, making it easier to plan purchases and avoid fulfillment delays.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For businesses handling complex supply chains, <a href=\"https:\/\/www.sage.com\/en-us\/blog\/the-ultimate-erp-inventory-management-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">ERP inventory management<\/a> can provide a centralized solution, connecting order data, warehouse operations, and financials in one streamlined system.<\/p>\n\n\n\n<h3 id=\"h-standardize-your-order-management-workflow\" class=\"wp-block-heading\"><strong>Standardize your order management workflow<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A clear and consistent order management workflow keeps your team aligned and reduces errors.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Define roles, responsibilities, and step-by-step processes so orders move smoothly from placement to delivery without unnecessary bottlenecks.<\/p>\n\n\n\n<h3 id=\"h-offer-multiple-flexible-payment-options\" class=\"wp-block-heading\"><strong>Offer multiple, flexible payment options<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your customers expect a variety of payment methods, from credit cards and digital wallets to invoicing and bank transfers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Offering flexible payment options makes it easier for them to complete purchases and helps reduce payment-related delays.<\/p>\n\n\n\n<h3 id=\"h-prioritize-communication-and-order-visibility\" class=\"wp-block-heading\"><strong>Prioritize communication and order visibility<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Your customers want real-time updates on their orders. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Sending confirmation emails, shipping notifications, and tracking links keeps them informed and reduces the number of support inquiries your team has to handle.<\/p>\n\n\n\n<h3 id=\"h-optimize-returns-and-refunds\" class=\"wp-block-heading\"><strong>Optimize returns and refunds<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A seamless returns process encourages repeat business. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure your return policies are clear, your refund procedures are simple, and your exchange process is easy to follow. This reduces frustration and builds customer loyalty.<\/p>\n\n\n\n<h3 id=\"h-integrate-your-systems-for-end-to-end-visibility\" class=\"wp-block-heading\"><strong>Integrate your systems for end-to-end visibility<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Order management doesn\u2019t work in isolation. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Connecting your order management system with inventory, finance, and customer service tools ensures your data flows seamlessly across departments, reducing errors and improving decision-making.<\/p>\n\n\n\n<h3 id=\"h-monitor-key-order-management-metrics\" class=\"wp-block-heading\"><strong>Monitor key order management metrics<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking key metrics, such as order accuracy, fulfillment speed, and return rates, helps you spot inefficiencies and make data-driven improvements. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regularly reviewing these numbers ensures your order process stays optimized.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One critical metric to monitor is excess or slow-moving stock. If inventory sits unsold for too long, it can turn into <a href=\"https:\/\/www.sage.com\/en-us\/blog\/avoiding-dead-stock\/\" target=\"_blank\" rel=\"noreferrer noopener\">dead stock<\/a>\u2014products that take up storage space and reduce profitability.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Keeping an eye on inventory turnover rates and adjusting your ordering strategy can help you avoid unnecessary waste.<\/p>\n\n\n\n<h3 id=\"h-plan-for-seasonal-demand-and-scaling\" class=\"wp-block-heading\"><strong>Plan for seasonal demand and scaling<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If your business experiences seasonal order spikes, planning ahead is essential. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Forecast demand, maintain buffer stock, and optimize fulfillment processes so you can scale without delays or mistakes.<\/p>\n\n\n\n<h3 id=\"h-speed-up-fulfillment-with-smart-warehouse-management-nbsp\" class=\"wp-block-heading\"><strong>Speed up fulfillment with smart warehouse management<\/strong>&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Inefficient picking, packing, and shipping processes create unnecessary delays. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use warehouse management strategies\u2014such as barcode scanning, batch picking, and strategically placed inventory\u2014to improve fulfillment speed and accuracy.<\/p>\n\n\n\n<h2 id=\"h-take-your-order-management-to-the-next-level-nbsp\" class=\"wp-block-heading\"><strong>Take your order management to the next level<\/strong> <strong><\/strong>&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A well-run order management process keeps everything moving, reducing errors, speeding up fulfillment, and strengthening your cash flow.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But without the right tools, it\u2019s easy to get mired in delays, manual work, and disconnected systems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With our <a href=\"https:\/\/www.sage.com\/en-us\/accounting-software\/order-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">order management software<\/a>, you can bring everything together in one place, automating key processes, syncing inventory in real time, and improving fulfillment speed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">That means fewer mistakes, faster processing, and a smoother experience for both you and your customers. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When customer orders flow seamlessly, so does your business business.<\/p>\n\n\n\n<h2 id=\"h-frequently-asked-questions-about-order-management\" class=\"wp-block-heading\">Frequently asked questions about order management<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1781177840102\"><strong class=\"schema-faq-question\">What is an order management system?<\/strong> <p class=\"schema-faq-answer\">An Order Management System (OMS) is software that centralizes and automates the entire order management process, from order capture and inventory allocation to payment processing, fulfillment, and returns. It connects your sales channels, warehouse, and finance tools into one unified platform, giving you real-time visibility into every order at every stage.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781177947226\"><strong class=\"schema-faq-question\">How do you measure order management performance?<\/strong> <p class=\"schema-faq-answer\">Key order management performance metrics to track include order accuracy rate, order cycle time, fulfillment speed, return rate, and inventory turnover.<br><br>Monitoring these regularly helps you identify bottlenecks in your order management workflow, reduce errors, and improve the overall customer order experience.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781177978442\"><strong class=\"schema-faq-question\">What are the types of order management?<\/strong> <p class=\"schema-faq-answer\">There are two broad types of order management: manual order management, which relies on spreadsheets or paper-based processes, and automated order management, which typically uses an OMS to streamline and automate processes.<br><br>Manual order management can work for very small businesses with simple fulfillment processes but quickly becomes error-prone at scale. Automated order management, on the other hand, updates order details, inventory levels, and fulfillment statuses automatically, reducing errors and saving significant time.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1781178009444\"><strong class=\"schema-faq-question\">Can order management software integrate with accounting tools?<\/strong> <p class=\"schema-faq-answer\">Yes, and this integration is one of the most important features to look for. Connecting your order management system with your accounting software ensures that invoices, payments, and financial records stay aligned with order data, reducing reconciliation errors and improving cash flow visibility.<\/p> <\/div> <\/div>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1781182137450\"><strong class=\"schema-faq-question\">What is the difference between an OMS, a WMS, and an ERP?<\/strong> <p class=\"schema-faq-answer\">An OMS manages the flow of orders from purchase to delivery; a Warehouse Management System (WMS) focuses on the physical movement of goods inside the warehouse; and an Enterprise Resource Planning (ERP) system manages the broader financial and operational backbone of your business, including accounting, HR, and reporting.<br><br>These three systems serve different purposes but work best together. Most growing businesses start with an OMS, then integrate a WMS and <a href=\"https:\/\/www.sage.com\/en-us\/erp\/\" target=\"_blank\" rel=\"noreferrer noopener\">ERP<\/a> as they scale.<\/p> <\/div> <\/div>\n\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner on-scroll-highlight__target\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to our Sage Advice Newsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Get our latest business advice delivered directly to your inbox.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-ab515c6e-7e90-4c2f-a67e-113872516e8b\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" 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href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/supply-chain-management\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tSupply chain management\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<div class=\"alignfull wp-block-sage-related-posts\">\n\t<section class=\"related-posts card-grid has-dark-background-color\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--featured h1\">Explore more wisdom<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"row related-posts__featured\">\n\t\t\t\t<div class=\"col card-grid__item\">\n\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-0 post-29104 post type-post status-publish format-standard has-post-thumbnail hentry category-strategy-legal-operations tag-business-intelligence tag-business-strategy tag-inventory-management business_type-small-business business_type-growing-business card-post--is-clickable\"\n>\n\t<div class=\"card-post__media-wrapper\">\n\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1272762106-1440x810.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1272762106-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1272762106-768x432.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1272762106-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\t<\/div>\n\n\t<div class=\"card-post__content\">\n\t\t\t\t\t<div class=\"card-post__label\">Recommended<\/div>\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-07-29T10:40:22-04:00\">July 29, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">15 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h3\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\tclass=\"card-post__title-link\"\n\t\t\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/abc-analysis\/\"\n\t\t\t\t>\n\t\t\t\n\t\t\tABC analysis in inventory management: What it is and why it matters\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/p>\n\n\t\t\n\t\t\t\t\t<p class=\"card-post__description\">\n\t\t\t\tKeen to improve how you manage inventory? Use this guide to learn how ABC analysis helps you prioritize stock based on value so you can focus attention, time, and resources on the items that matter most.\t\t\t<\/p>\n\t\t\n\t\t\t<\/div>\n\n\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"row related-posts__non-featured\">\n\t\t\t\t<div class=\"col col-12\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--more h4\">More on this Topic<\/h2>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-1 post-31913 post type-post status-publish format-standard has-post-thumbnail hentry category-technology-innovation tag-cloud-technology tag-customer-acquisition tag-digital-transformation tag-growing-a-business tag-small-business tag-staying-competitive tag-technology business_type-small-business business_type-growing-business industry-software-saas\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/key-saas-metrics-to-track\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1406088800-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1406088800-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1406088800-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1406088800-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-07-17T09:57:01-04:00\">July 17, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">13 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tThe essential SaaS business metrics every business should be tracking\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-2 post-36925 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters category-trends-insights tag-erp tag-sage-x3 business_type-growing-business industry-distribution industry-manufacturing industry-wholesale-distribution\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/erp-implementation-failure\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/06\/erp-implementation-failure-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/06\/erp-implementation-failure-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/06\/erp-implementation-failure-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2026\/06\/erp-implementation-failure.jpg 1200w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-07-13T09:08:26-04:00\">July 13, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">8 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tERP Implementation Failure: Why 70% Fall Short and What It Costs Your Finance Team\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-3 post-36758 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters tag-distribution tag-supply-chain-management business_type-small-business business_type-growing-business industry-distribution industry-wholesale-distribution\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/reduce-supply-chain-costs\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1349031655-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1349031655-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1349031655-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1349031655-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-06-24T08:00:00-04:00\">June 24, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">7 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tHow to reduce supply chain costs: 10 strategies that work\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-4 post-29310 post type-post status-publish format-standard has-post-thumbnail hentry category-strategy-legal-operations category-technology-innovation tag-artificial-intelligence tag-automation tag-boss-your-business tag-cash-flow tag-cloud-financial-management tag-sage-accounting business_type-small-business business_type-growing-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/order-to-cash-process-otc-o2c\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1190223207-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1190223207-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1190223207-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1190223207-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-06-10T12:23:35-04:00\">June 10, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">12 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tWhat is the Order to Cash process?\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Customer order management is an essential cog in the machine for any business that sells products. Learn about the order management process and how it can help you streamline operations and boost customer satisfaction.<\/p>\n","protected":false},"author":1847,"featured_media":9120,"menu_order":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"sage_hide_published_date":false,"sage_hide_read_time":false,"sage_hide_share_buttons":false,"_pwl_sage_podcast_buzzsprout_src":"","footnotes":""},"categories":[44],"tags":[334,304,13,19,36],"business_type":[40,41],"lilypad":[],"context":[],"industry":[],"persona":[98,96,97],"imagine_tag":[245,463,468,433,237],"coauthors":[592],"class_list":["post-30699","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-strategy-legal-operations","tag-automation","tag-digital-transformation","tag-erp","tag-inventory-management","tag-supply-chain-management","business_type-small-business","business_type-growing-business"],"sage_meta":{"region":"en-us","author_name":"Joe Church Woods","featured_image":"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1355438061.jpg","imagine_tags":{"245":"Distribution","463":"ERP","468":"Grow your business","433":"Inventory Management","237":"Supply Chain Management"}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice US","distributor_original_site_url":"https:\/\/www.sage.com\/en-us\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/30699","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/users\/1847"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/comments?post=30699"}],"version-history":[{"count":4,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/30699\/revisions"}],"predecessor-version":[{"id":37128,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/30699\/revisions\/37128"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media\/9120"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media?parent=30699"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/categories?post=30699"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/tags?post=30699"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/business_type?post=30699"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/lilypad?post=30699"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/context?post=30699"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/industry?post=30699"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/persona?post=30699"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/imagine_tag?post=30699"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/coauthors?post=30699"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}