{"id":32209,"date":"2025-08-01T09:00:00","date_gmt":"2025-08-01T13:00:00","guid":{"rendered":"https:\/\/www.sage.com\/en-us\/blog\/?p=32209"},"modified":"2025-08-01T10:31:57","modified_gmt":"2025-08-01T14:31:57","slug":"employee-experience","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-us\/blog\/employee-experience\/","title":{"rendered":"Managing the employee experience: Why is it so important?"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/category\/people-leadership\/\" class=\"entry-header__link\">People &amp; Leadership<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tManaging the employee experience: Why is it so important?\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div class=\"col col-8 col-lg-4 entry-header__image\">\n\t\t\t<figure class=\"entry-header__thumbnail js-hero-section\">\n\t\t\t\t<img decoding=\"async\" width=\"1215\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1345137109-1215x810.jpg\" class=\"entry-header__thumbnail-image\" alt=\"\" fetchpriority=\"high\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1345137109-1215x810.jpg 1215w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1345137109-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1345137109.jpg 1440w\" sizes=\"(max-width: 1215px) 100vw, 1215px\" \/>\t\t\t<\/figure>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \">Published <time class=\"entry-date published\" datetime=\"2025-08-01T09:00:00-04:00\">August 1, 2025<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"Managing the employee experience: Why is it so important?\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-us\/blog\/employee-experience\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n\t<\/header>\n\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-us\/blog\/author\/joechurchwoods\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2025\/05\/Joe-Yard-2-crop-350x350.jpg\" class=\"entry-author__image\" alt=\"Joe Church Woods\" \/>\t\t\t\t<span class=\"entry-author__name\">Joe Church Woods<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n<p class=\"wp-block-paragraph\">We can confidently say that looking after your employees with a&nbsp;proactive people strategy&nbsp;is as important as looking after your customers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Employees are the fuel that powers your business, especially if they\u2019re well aligned with your company goals and values.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A positive employee experience can significantly impact that alignment, yielding tangible benefits like improved productivity and reduced turnover, as well as intangible benefits such as higher morale.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On the other hand, ignoring your employees\u2019 needs can lead to higher turnover, directly affecting your bottom line.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Learn how to maintain a healthy attitude across the whole workforce with this employee experience guide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Here\u2019s what we\u2019ll cover:<\/strong><\/p>\n\n\n<?xml encoding=\"utf-8\" ?><div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><ul><li><a href=\"#h-what-is-employee-experience-management\" data-level=\"2\">What is employee experience management?<\/a><\/li><li><a href=\"#h-employee-experience-vs-employee-engagement\" data-level=\"2\">Employee experience vs employee engagement<\/a><ul><li><a href=\"#h-1-increased-employee-engagement-nbsp\" data-level=\"3\">1. Increased employee engagement&nbsp;<\/a><\/li><li><a href=\"#h-2-improved-productivity-nbsp\" data-level=\"3\">2. Improved productivity&nbsp;<\/a><\/li><li><a href=\"#h-3-reduced-employee-turnover-nbsp\" data-level=\"3\">3. Reduced employee turnover&nbsp;<\/a><\/li><li><a href=\"#h-4-enhanced-company-reputation-nbsp\" data-level=\"3\">4. Enhanced company reputation&nbsp;<\/a><\/li><li><a href=\"#h-5-better-customer-service-nbsp\" data-level=\"3\">5. Better customer service&nbsp;<\/a><\/li><li><a href=\"#h-6-fosters-innovation-and-creativity-nbsp\" data-level=\"3\">6. Fosters innovation and creativity&nbsp;<\/a><\/li><li><a href=\"#h-7-stronger-company-culture-nbsp\" data-level=\"3\">7. Stronger company culture&nbsp;<\/a><\/li><\/ul><\/li><li><a href=\"#h-the-employee-experience-lifecycle\" data-level=\"2\">The employee experience lifecycle<\/a><ul><li><a href=\"#h-1-employee-acquisition\" data-level=\"3\">1. Employee acquisition<\/a><\/li><li><a href=\"#h-2-onboarding-nbsp\" data-level=\"3\">2. Onboarding&nbsp;<\/a><\/li><li><a href=\"#h-3-development-and-internal-growth-nbsp\" data-level=\"3\">3. Development and internal growth&nbsp;<\/a><\/li><li><a href=\"#h-4-offboarding-and-alumni-contact-nbsp\" data-level=\"3\">4. Offboarding and alumni contact&nbsp;<\/a><\/li><\/ul><\/li><li><a href=\"#h-the-3-environments-of-employee-experience\" data-level=\"2\">The 3 environments of employee experience<\/a><ul><li><a href=\"#h-1-the-physical-environment\" data-level=\"3\">1. The physical environment<\/a><\/li><li><a href=\"#h-2-the-cultural-environment\" data-level=\"3\">2. The cultural environment<\/a><\/li><li><a href=\"#h-3-the-technological-environment\" data-level=\"3\">3. The technological environment<\/a><\/li><\/ul><\/li><li><a href=\"#h-employee-experience-examples-in-action\" data-level=\"2\">Employee experience examples in action<\/a><ul><li><a href=\"#h-better-tools\" data-level=\"3\">Better tools<\/a><\/li><li><a href=\"#h-flextime\" data-level=\"3\">Flextime<\/a><\/li><\/ul><\/li><li><a href=\"#h-measuring-employee-experience\" data-level=\"2\">Measuring employee experience<\/a><\/li><li><a href=\"#h-final-thoughts\" data-level=\"2\">Final thoughts<\/a><\/li><\/ul><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#gate-7eb80e5b-8bd0-40e7-be54-c8adc4116b3e\">Download your free copy of \u201cThe ultimate guide to choosing HR software&#8221;<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-employee-experience-management\">What is employee experience management?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Employee experience management encompasses all the ways an employee interacts with your company, even before they start working for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Every touchpoint, from the initial application process to an employee\u2019s last day and beyond, shapes how they feel about working in your organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Don\u2019t confuse employee experience with the employee\u2019s work experience or career trajectory.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The difference is that employee experience evaluates their impressions of the company culture and their team members, the emotions their job inspires, and how they feel about their daily tasks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Of course, it also factors in whether they feel fairly compensated and have access to adequate benefits packages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many elements contribute to higher staff engagement, such as the technology they use, the perks you give them, their workspace, and their relationships with peers and managers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Effectively managing employee experience means creating a positive and mutually beneficial journey for everyone on your team.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-employee-experience-vs-employee-engagement\">Employee experience vs employee engagement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">You could say&nbsp;employee engagement&nbsp;is a consequence of an employee\u2019s experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The employee experience is what they perceive and feel throughout their time with your company. It\u2019s their holistic view of the time spent with your company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Employee engagement, on the other hand, is how invested and motivated employees are in their work and in pursuing the company\u2019s goals. It\u2019s how they react to the experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Employee experience and employee engagement can both be measured through surveys and feedback, ideally via separate surveys.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Combining them in one survey could lead to a very long questionnaire, potentially impacting response rates and the depth of insights gained in each area.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why attention to the employee experience matters<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A positive employee experience makes your staff feel valued and supported; it positively impacts their well-being and their work ethic.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are seven reasons why well-curated employee experiences can yield win-win results:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-increased-employee-engagement-nbsp\">1. Increased employee engagement&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Positive employee experience fosters a stronger connection between employees and their work, leading to higher levels of engagement and motivation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-improved-productivity-nbsp\">2. Improved productivity&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Happy and engaged employees are generally more focused and productive in their roles, promoting improved overall efficiency.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-reduced-employee-turnover-nbsp\">3. Reduced employee turnover&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">When employees enjoy working in your organization, they are more likely to stay long term. This reduces your recruitment and training costs.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-enhanced-company-reputation-nbsp\">4. Enhanced company reputation&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Satisfied employees often become advocates for your brand, attracting new talent and customers.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-better-customer-service-nbsp\">5. Better customer service&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Highly motivated employees are more likely to provide excellent service to your customers, leading to increased customer satisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-fosters-innovation-and-creativity-nbsp\">6. Fosters innovation and creativity&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A supportive and positive environment gives employees the confidence to share ideas and contribute to innovation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-7-stronger-company-culture-nbsp\">7. Stronger company culture&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Focusing on employee experience helps build a positive and cohesive company culture where employees feel valued and respected.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-employee-experience-lifecycle\">The employee experience lifecycle<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Just as your employees develop personally and professionally during their time with you, their day-to-day experience of working at your company also evolves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There are at least four key phases of the employee lifecycle where such change occurs:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-employee-acquisition\">1. Employee acquisition<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This initial phase covers everything from how potential candidates first encounter your company through the recruitment process and up to the job offer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At this stage, they\u2019re evaluating aspects such as your employer branding and the company culture they perceive through your interview style.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These early impressions significantly shape their expectations.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-onboarding-nbsp\">2. Onboarding&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A well-structured <a href=\"https:\/\/www.sage.com\/en-us\/human-resources\/employee-onboarding-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">onboarding<\/a> process helps new employees feel welcome, properly equipped, and ready to show off their skills.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is where you integrate them into a team and where they truly test the company culture.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-development-and-internal-growth-nbsp\">3. Development and internal growth&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This phase lasts for the duration of an employee\u2019s time with your organization.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Important elements include your ongoing efforts to provide opportunities for learning new skills, and clear pathways for promotions within the company.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ultimately, you want to ensure they feel consistently supported in their professional development.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-offboarding-and-alumni-contact-nbsp\">4. Offboarding and alumni contact&nbsp;<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Even when an employee leaves, the way you handle their departure can leave a lasting impression.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Maintaining the connection through a corporate alumni network can lead to positive referrals or future collaboration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, the former employee may bring in know-how from potential partners.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Understanding these stages allows you to tailor your efforts to ensure a positive experience throughout the employee\u2019s journey.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-3-environments-of-employee-experience\">The 3 environments of employee experience<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s clear by now that there are many factors contributing to the employee experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, these can be broadly summarized across three key environments.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Each one contains elements you can shape to create a more positive and productive experience for everyone.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-the-physical-environment\">1. The physical environment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Tangible aspects of the workplace include the office space itself, its layout, aesthetic appeal, and the amenities available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Do you provide relaxing spaces such as break rooms and quiet areas, for example? That is often where people become most creative.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Then there are the major tools and equipment employees need to perform their jobs effectively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This goes from reliable computers and software to shared resources such as photocopiers and well-equipped conference rooms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Even for hybrid and remote workers, you play a role in their comfort and productivity by helping them source resources for their home office setup.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You could provide ergonomic equipment stipends or reliable communication tools.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A well-designed and functional physical environment minimizes distractions and ensures employees have what they need to deliver their best work comfortably and efficiently.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-the-cultural-environment\">2. The cultural environment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">This covers intangible but highly influential aspects of your company, such as its values, mission, and the overall atmosphere.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It shapes how employees interact with each other, your managers\u2019 leadership style, and social aspects like inclusivity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A positive cultural environment fosters a sense of belonging, encourages open communication, and makes employees feel valued and respected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is a cornerstone of morale and engagement.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-the-technological-environment\">3. The technological environment<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Providing appropriate and reliable technology for all roles, whether desk-based or field-based, is essential for efficiency, safety, and overall job satisfaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many office-based roles depend on digital tools and systems, including software, hardware, and network infrastructure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">User-friendly and efficient technology in these areas can significantly enhance productivity and reduce frustration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mobile networks mean this aspect is equally important to workers in the field.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On-site workers may need access to digital blueprints on tablets, communication apps for site coordination, or software for managing equipment and safety protocols.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Drivers now depend on GPS navigation systems, electronic logging devices, or apps for dispatch and delivery information.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-employee-experience-examples-in-action\">Employee experience examples in action<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">What does a positive employee experience look like through the eyes of an average employee?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here are two examples:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-better-tools\">Better tools<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Consider a company that invests in user-friendly <a href=\"https:\/\/www.sage.com\/en-us\/human-resources\/expense-management-software\/\" target=\"_blank\" rel=\"noreferrer noopener\">software for expense management<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Employees can quickly learn how to use it, rapidly reaping the benefits of improved efficiency.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They waste less time on admin tasks, reducing frustration and helping them focus on core functions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-flextime\">Flextime<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Many businesses are open to flexible working arrangements these days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why? Employees know they are trusted and will use that freedom to manage their time more effectively.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With a better work-life balance they can clear their minds of personal issues, approaching work tasks with greater dedication.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#gate-7eb80e5b-8bd0-40e7-be54-c8adc4116b3e\">Download your free copy of \u201cThe ultimate guide to choosing HR software&#8221;<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-measuring-employee-experience\">Measuring employee experience<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For a complete insight into how to improve the employee experience, honest feedback is essential.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Regular employee surveys can provide valuable insights into their satisfaction levels and pinpoint specific areas needing improvement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A survey needs to be concise and anonymous to encourage truthful responses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A well-designed survey includes mainly Yes\/No questions that respondents can answer easily, plus space for writing freeform opinions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also gather feedback through informal conversations, focus groups, and exit interviews.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This is why your company culture should value open communication and collaboration\u2014employees need to feel comfortable sharing their thoughts.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Data sets within your company systems are another valuable source of information. For example, analyzing help desk tickets can reveal recurring frustrations with technology.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Analyzing employee turnover rates and absenteeism can indicate potential underlying issues, such as low morale or dissatisfaction with working conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking these metrics helps you understand what\u2019s working well and where changes might be needed to enhance the overall employee experience.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-final-thoughts\">Final thoughts<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Prioritizing the employee experience is a relatively new idea, initially considered a luxury by many companies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, now it\u2019s practically a necessity.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The good news is that&nbsp;<a href=\"https:\/\/www.sage.com\/en-us\/human-resources\/\" target=\"_blank\" rel=\"noreferrer noopener\">HR software<\/a>&nbsp;includes affordable tools for handling this aspect of&nbsp;employee engagement.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Create an employee experience that boosts their motivation, productivity, and retention. A happy workforce is a solid basis for a resilient and thriving business.<\/p>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner on-scroll-highlight__target\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to our Sage Advice Newsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Get our latest business advice delivered directly to your inbox.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-ab515c6e-7e90-4c2f-a67e-113872516e8b\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1073797282-1440x810.jpg\" class=\"single-cta__image\" alt=\"Working from home with tea in hand\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-1073797282-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n<section class=\"more-topics alignfull has-grey-light-background-color wp-block-sage-post-topics\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-4\">\n\t\t\t\t<h3 class=\"more-topics__title h2\">Browse more topics from this article<\/h3>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-12 col-lg-8\">\n\t\t\t\t<ul class=\"post-tags__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/boss-your-business\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tBoss your business\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/hiring\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tHiring and Retention\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/hr-payroll\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tHR and Payroll\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/hr-software\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tHR software\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/performance\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tPerformance and Culture\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/productivity\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tProductivity\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-us\/blog\/hub\/small-business\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tSmall business\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<div class=\"alignfull wp-block-sage-related-posts\">\n\t<section class=\"related-posts card-grid has-dark-background-color\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--featured h1\">Explore more wisdom<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"row related-posts__featured\">\n\t\t\t\t<div class=\"col card-grid__item\">\n\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-0 post-29442 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters category-strategy-legal-operations tag-accounting-101 tag-boss-your-business tag-business-strategy tag-cash-flow tag-staying-competitive business_type-accountants business_type-growing-business card-post--is-clickable\"\n>\n\t<div class=\"card-post__media-wrapper\">\n\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-147205362-1440x810.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-147205362-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-147205362-768x432.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-147205362-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\t<\/div>\n\n\t<div class=\"card-post__content\">\n\t\t\t\t\t<div class=\"card-post__label\">Recommended<\/div>\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-09-30T09:04:30-04:00\">September 30, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">9 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h3\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\tclass=\"card-post__title-link\"\n\t\t\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/what-is-accounts-payable\/\"\n\t\t\t\t>\n\t\t\t\n\t\t\tWhat is accounts payable? Definition, examples, and how it works\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/p>\n\n\t\t\n\t\t\t\t\t<p class=\"card-post__description\">\n\t\t\t\tLearn what accounts payable means, how AP is recorded, how it affects cash flow, and what to look for in accounts payable software.\t\t\t<\/p>\n\t\t\n\t\t\t<\/div>\n\n\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"row related-posts__non-featured\">\n\t\t\t\t<div class=\"col col-12\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--more h4\">More on this Topic<\/h2>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-1 post-30322 post type-post status-publish format-standard has-post-thumbnail hentry category-accountants category-strategy-legal-operations tag-accountants tag-accounting-101 tag-boss-your-business tag-cash-flow tag-compliance tag-growing-a-business tag-sage-accounting tag-small-business tag-starting-a-business tag-staying-competitive tag-working-capital business_type-small-business business_type-accountants business_type-growing-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/accounts-payable-reconciliation\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Financial-Services_0640-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Financial-Services_0640-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Financial-Services_0640-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2024\/10\/BrandShoot-LND_June2024_Financial-Services_0640-1214x810.jpg 1214w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-09-30T07:32:53-04:00\">September 30, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">12 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tThe ultimate guide to accounts payable reconciliation\u00a0\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-2 post-30327 post type-post status-publish format-standard has-post-thumbnail hentry category-accountants category-strategy-legal-operations tag-accounting-101 tag-boss-your-business tag-business-intelligence tag-cash-flow tag-compliance tag-growing-a-business tag-tax business_type-small-business business_type-accountants business_type-growing-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/what-is-a-deferred-tax-liability\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1329013231-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1329013231-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1329013231-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1329013231-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-09-29T12:11:03-04:00\">September 29, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">14 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tDeferred tax liability: A practical guide\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-3 post-27939 post type-post status-publish format-standard has-post-thumbnail hentry category-money-matters category-strategy-legal-operations tag-boss-your-business tag-business-intelligence tag-compliance tag-growing-a-business tag-small-business tag-staying-competitive business_type-small-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/invoice-vs-receipt\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-814559004-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-814559004-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-814559004-768x432.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2022\/04\/GettyImages-814559004-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-09-28T06:31:39-04:00\">September 28, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">10 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tInvoice vs. receipt: What\u2019s the difference and why does it matter?\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-4 post-27959 post type-post status-publish format-standard has-post-thumbnail hentry category-growth-customers category-money-matters category-strategy-legal-operations category-trends-insights tag-accounting-101 tag-business-intelligence tag-digital-transformation tag-ecommerce tag-small-business business_type-small-business business_type-accountants business_type-growing-business\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-us\/blog\/what-is-an-electronic-invoice\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1338373163-684x384.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1338373163-684x384.jpg 684w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1338373163-768x512.jpg 768w, https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2023\/09\/GettyImages-1338373163-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2026-09-28T05:34:23-04:00\">September 28, 2026<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">9 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tWhat is e-invoicing? Benefits and disadvantages\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Is the paycheck all that motivates your employees to show up every day? They probably expect much more from a job than that. 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