{"id":7334,"date":"2021-02-27T12:18:10","date_gmt":"2021-02-27T17:18:10","guid":{"rendered":"https:\/\/www.sage.com\/en-us\/blog\/?p=7334"},"modified":"2026-02-12T04:51:10","modified_gmt":"2026-02-12T09:51:10","slug":"5-supply-chain-tips-for-dealing-with-a-product-recall","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-us\/blog\/5-supply-chain-tips-for-dealing-with-a-product-recall\/","title":{"rendered":"5 supply chain tips for dealing with a product recall"},"content":{"rendered":"
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\n\t\t\t\t\t\t\tStrategy, Legal & Operations<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\t5 supply chain tips for dealing with a product recall\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t

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With a globalized supply chain, mistakes happen.<\/p>\n\n\n\n

In June 2020, the FDA alerted consumers about a voluntary recall of hand sanitizer <\/a>that potentially contained methanol (wood alcohol), which could be toxic when absorbed into the skin or ingested. Methanol poisoning can result in nausea, vomiting, headache, blurred vision, permanent blindness, seizures, coma, permanent damage to the nervous system, or death.<\/p>\n\n\n\n

And in July 2020, the European Commission issued an alert around a hand sanitizer gel <\/a>that contained methanol but also contained an insufficient amount of ethanol and propan-2-ol, which meant that it didn’t kill bacteria or viruses, which could then reach the user.<\/p>\n\n\n\n

Particularly at a time where we are reliant on cleaning products like this, the product recalls were necessary. Businesses are responsible for producing safe products that contain the ingredients and nutrition they promise. And consumers must trust that the products they have bought are safe.<\/p>\n\n\n\n

Unfortunately, as these two examples show, mistakes happen. And this is why it is so important that businesses get their supply chain processes right, and when issues arise, a thorough, efficient, and useful product recall process.<\/p>\n\n\n\n

Here are tips on getting product recalls and your handling of the supply chain right:<\/p>\n\n\n\n

1. Stay on top of changing regulations<\/strong><\/h2>\n\n\n\n

Product safety regulations are complex, vary among different countries, and change frequently\u2014they are almost always becoming stricter. When your manufacturing business expands into different countries, compliance burdens will grow, as well as the likelihood and complexity of product recall.<\/p>\n\n\n\n

Having a central regulatory repository (part of a modern ERP system<\/a>) would help you comply with existing regulations and to implement new ones. It provides a solid frame of reference to keep you on the right side of the law, wherever you operate.<\/p>\n\n\n\n

2. Maintain robust and up-to-the-minute supply chain visibility<\/strong><\/h2>\n\n\n\n

When a product is identified as defective, whether by consumers or higher up in the supply chain, you must determine the potential extent of the contamination, asking these questions:<\/p>\n\n\n\n