{"id":8679,"date":"2021-05-18T18:25:54","date_gmt":"2021-05-18T22:25:54","guid":{"rendered":"https:\/\/www.sage.com\/en-us\/blog\/?p=8679"},"modified":"2026-02-12T04:45:52","modified_gmt":"2026-02-12T09:45:52","slug":"artificial-intelligence-hr","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-us\/blog\/artificial-intelligence-hr\/","title":{"rendered":"Is AI the future of HR and what does it mean for your company?"},"content":{"rendered":"
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\n\t\t\t\t\t\t\tMoney Matters<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\tIs AI the future of HR and what does it mean for your company?\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t

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\n\t\t\t\n\t\t\t\t\"Headshot\t\t\t\tCharlotte Penny<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n

Artificial intelligence (AI), or self-learning technology, conjures up images of a dystopian sci-fi novel or the next Hollywood blockbuster.<\/p>\n\n\n\n

But the bots have truly landed, and they are already playing a significant role in saving time and money for businesses all over the world.<\/p>\n\n\n\n

Whilst bots have been utilized in several industries, including the automotive and manufacturing sectors, their possibilities are endless across all commercial industries including HR.<\/p>\n\n\n\n

Used properly, AI<\/a> can significantly cut down on hours spent sifting through thousands of resumes, enhance the candidate experience, reduce bias in the recruitment process, and free up HR professionals.<\/p>\n\n\n\n

Artificial or augmented intelligence? <\/strong><\/h2>\n\n\n\n

Really, when people talk about artificial intelligence, they mean augmented intelligence<\/a>. The former is the replacement of humans with computer systems; the latter is using technology designed to assist humans, not replace them.<\/p>\n\n\n\n

We can\u2019t take the \u2018human\u2019 out of human resources any time soon.<\/p>\n\n\n\n

The role of AI is to help humans make better and quicker decisions in line with the business strategy, not to replace them entirely.<\/p>\n\n\n\n

Like with automation, augmented intelligence can give HR professionals time to focus on the more important job of working with recruits, and towards achieving the organization\u2019s business goals.<\/p>\n\n\n\n

Using AI in resume screening<\/strong><\/h2>\n\n\n\n

Finding strong candidates among a giant talent pool is one of the biggest challenges talent managers face.<\/p>\n\n\n\n

If we assume that, on average every corporate job opening attracts 250 applications, and the aim is to fill eight to 12 positions every month, it is clear to see that HR professionals spend a disproportionately large part of their jobs sifting through resumes.<\/p>\n\n\n\n

AI algorithms can be used to search resumes for keywords and other factors that match those of successful past hires, to create a shortlist of candidates.<\/p>\n\n\n\n

Recruiters take six seconds on average to screen a resume. They aren\u2019t necessarily taking the time to think about the person behind it.<\/p>\n\n\n\n

AI programs don\u2019t get tired and overlook important indicators that someone might be right for the job. In fact, the more resumes AI reviews, the better it gets at finding top candidates.<\/p>\n\n\n\n

Optimizing candidate experiences<\/strong><\/h2>\n\n\n\n

Chatbots are already used in the food and retail industries to help people place orders, ask questions, and make complaints.<\/p>\n\n\n\n

There is no reason why the same technology can\u2019t be used to schedule interviews and answer job candidates\u2019 frequently asked questions.<\/p>\n\n\n\n

Take it one step further and the chatbots of the future could even help with the onboarding<\/a> process.<\/p>\n\n\n\n

Research<\/a> shows that 44% of workers who don\u2019t hear back from an employer when they apply for a job say they have a worse opinion of that employer.<\/p>\n\n\n\n

They are likely to tell friends and family, and post their grievances on social media, potentially affecting a company\u2019s reputation negatively and hindering their ability to attract talent.<\/p>\n\n\n\n

An app downloadable on the new recruit\u2019s mobile phone could walk him or her around the building, share company policies and answer common questions.<\/p>\n\n\n\n

Eliminating recruitment bias<\/strong><\/h2>\n\n\n\n

AI can also be used to help eliminate bias in the workplace, as algorithms used are blind to race, color, gender, social demographic \u2013 and really don\u2019t care which school a candidate graduated from.<\/p>\n\n\n\n

They are looking for qualities and qualifications that have been proven to produce the best outcome for that position.<\/p>\n\n\n\n

It is, however, imperative, that AI algorithms are programmed with long-term ethics in mind and that they are audited, tested and tweaked on a regular basis.<\/p>\n\n\n\n

More importantly, recruitment decisions should be made by an algorithm-informed<\/a> individual, rather than by an algorithm alone.<\/p>\n\n\n\n

The future of AI<\/strong><\/h2>\n\n\n\n

These bots are not about replacing human beings but rather about making it easier for them to get the most from technology and produce better outcomes for the business.<\/p>\n\n\n\n

Done responsibly, AI can be used to automate the more tedious tasks of HR, thereby speeding up the recruiting process, enabling companies to make better people decisions and be more competitive in the race to attract top talent.<\/p>\n\n\n\n

As a result, the world of HR as we know it will transform completely.<\/p>\n\n\n\n

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How to choose an HR system: An ultimate guide<\/h2>\n\n\t\t\t\t\t\t\t\t\t
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What should leaders look for in an HR system? Download the guide and comprehensive checklist today.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tDownload now<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\"Female\t\t\t<\/div>\n<\/div>\n\n\n

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Get our latest business advice delivered directly to your inbox.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\tSubscribe<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\"Working\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Discover the role artificial intelligence can play when it comes to dealing with your HR and People management processes.<\/p>\n","protected":false},"author":1660,"featured_media":4818,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"footnotes":""},"categories":[43,47],"tags":[145,284,166],"business_type":[],"lilypad":[],"context":[],"industry":[411,204],"persona":[],"imagine_tag":[],"coauthors":[616],"class_list":["post-8679","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-money-matters","category-people-leadership","tag-artificial-intelligence","tag-hiring","tag-hr-software","industry-human-resources","industry-technology"],"sage_meta":{"region":"en-us","author_name":"Charlotte Penny","featured_image":"https:\/\/www.sage.com\/en-us\/blog\/wp-content\/uploads\/sites\/2\/2018\/08\/2018-Afianza-BusinessBuilder-03_All-Uses.jpg","imagine_tags":[]},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice US","distributor_original_site_url":"https:\/\/www.sage.com\/en-us\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/8679","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/users\/1660"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/comments?post=8679"}],"version-history":[{"count":0,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/posts\/8679\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media\/4818"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/media?parent=8679"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/categories?post=8679"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/tags?post=8679"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/business_type?post=8679"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/lilypad?post=8679"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/context?post=8679"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/industry?post=8679"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/persona?post=8679"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/imagine_tag?post=8679"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/en-us\/blog\/api\/wp\/v2\/coauthors?post=8679"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}