Latest articles for Customer retention
Tips to consider when launching a virtual business
Two virtual business veterans share their advice on how to start and grow your business in a virtual world.
10 steps to grow your customer base
Tips on how to grow your customer base, generate leads and maintain your existing customer relationships.
Is it time to part ways with some of your customers? Knowing when to fire a client
Thinking about firing one your customers. But can't stomach the thought of ending your relationship after investing so m...
Why you should focus on your existing customer base
As entrepreneurs, we tend to spend much of our time thinking about customer acquisition. But maybe we should shift our f...
How to stop being boring on social media
You may be active on social media, but are you engaging? Here’s how to avoid boring your followers and truly reap the be...
How to target millennials this Small Business Saturday
Small Business Saturday is one of the largest retail days for many small businesses around the country. 4 tips to encour...
Want to find out more about your customers? Give them a voice by doing a customer survey.
Surveys are a win-win for you and your customers. Learn how to get the most out of customer surveys.
What your business can learn from people watching
Sage Advice contributor Sharon Worsley shares why people watching may be the key ingredient to learning more about your ...
It’s Not You, It’s Me: Classic Signs That a Client Might Leave (And How to Prevent It)
Regardless of what you’re currently feeling, very few customers walk away from a vendor without reason, and the warning ...