Improve productivity by managing every customer relationship

Learn how integrated customer relationship management software drives revenue growth in your business.

Improve productivity by managing every customer relationship

Learn how integrated customer relationship management software drives revenue growth in your business.

Improve productivity by managing every customer relationship

Learn how integrated customer relationship management software drives revenue growth in your business.

Harness the power of an integrated CRM solution

Become a more productive and informed business using a solution that works with Sage 100, 300 and more. Below are the most useful features in CRM software for small and medium businesses:

Centralize your critical business information

CRM software helps you store your customer data in a central, secure location. This information includes email and communication histories, sales quotes, orders received, opportunities, and open and resolved support cases. And because this information is in one place, you can feel confident you’re acting on up-to-date information.

Automate sales

Using CRM, you can automate many of the day-to-day tasks that form part of the sales process including order processing, lead management, and sales forecasts. This automation eliminates the need to spend time performing manual daily tasks like scheduling sales calls.

Send targeted marketing campaigns

More targeted campaigns ensure a higher return on your investment, faster. Our solution enables you to plan marketing campaigns and run campaign reports within minutes.

Provide world-class customer service

Nurturing customers and providing them with an excellent customer experience will improve your retention rate and drive growth. Now, you can delight customers and outperform the competition.

Gain insights into your business

With CRM you can generate reports for key areas of your business including sales, customer service, lead reports, marketing and so on. You can even create tailored reports that measure how the business is performing against KPIs. These types of reports help managers evaluate where the business stands and make more informed decisions.

Manage your contacts

CRM is built to manage your information about contacts. For each contact, you can store information like phone numbers, email and postal addresses. For example, a travelling salesperson can access this contact information using their mobile device before they meet or call a client.

How Nexus Solutions uses CRM for marketing campaigns 

Established in 2001, Nexus Solutions provides integrated network communication infrastructure and internet security technologies to customers in Hong Kong, China, Taiwan and other Asian countries. Prior to purchasing Sage CRM, Nexus Solutions struggled to create marketing campaigns with consistent objectives and targeted customer messaging. Sage CRM enables it to better understand customers, and a central database of customer and partner information means sales and marketing can collaborate on each campaign.
 
“We believe that we’re now one of the leaders in the industry in providing critical information to clients, instantly accessible whenever they want it. This helps us to win new business and enhance our service to existing clients.”
- Simon Adcock, Managing Director, ATEC Security