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Carson Home Accents improves service and cuts overhead using Sage Business Cloud X3

Customer Story

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Customer

Carson Home Accents

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Industry

Distribution - Home and garden

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Location

North America - United States

Carson Home Accents is a recognized leader in the wholesale manufacturing and distribution of gift, garden, and home décor products to specialty retail stores nationwide. With over 2,500 products and 7,500 customers, the company has consistently proven the enduring appeal of its products. While its business model has changed and its product offering has grown, it remains family-owned and completely committed to exceptional service.
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“The allocation logic in Sage X3 helps us optimize our fulfillment process by finding and selecting the orders that we can ship complete based on the stock we have on hand.”
 
John Hill 
Vice President of Administration
Carson Home Accents

Challenge

Carson Home Accents sought a new business software suite that offered the functionality and flexibility it required–including a complex inventory allocation model and integrated credit card processing–while still delivering a rapid return on investment.

Solution

The company performed an extensive search for a new business management solution to meet its current requirements and adapt to those of tomorrow. Sage X3 was selected above the competitors for its broad functionality, flexibility, scalability, and ease of use.

Results

Efficiencies gained have allowed the company to leave four staff positions unfilled. Improvements in order fulfillment led to the company being cited for excellent customer service in an industry trade publication. Flexible allocation logic means the company ships most orders 100 percent complete, reducing shipping costs and boosting service levels. Twenty hours a week are saved thanks to integrated credit card processing.

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