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Graveyard in the fall with sunshine streaming through the orange leaves on the trees

Stationery manufacturer Messenger, LLC speeds shipping and cuts inventory levels with Sage Business Cloud X3

Customer Story

Customer

Messenger, LLC

Industry

Manufacturing – Stationery Products

Location

North America – United States

For nearly 100 years, Messenger, LLC, has been providing top-quality products backed by superb customer service to clients in the funeral industry. The company’s stationery products and keepsakes are sold through funeral homes across the country. While Messenger’s traditional roots run deep, its operation is thoroughly modern. The company continually invests in its technology infrastructure, ensuring it will be leading the market for many years to come.

Messenger logo
“Since implementing X3, our on-time shipping is up to 99.9 percent from about 95 percent, while our sales volume has increased by 25 percent.”

Heather Garman
Director of Marketing
Messenger, LLC

Challenge

Messenger was running a decades-old accounting application that lacked the powerful functionality and flexibility the growing company demands.

Solution

The company selected Sage X3 and several complementary solutions to meet its needs today, and support its growth into the future.

Results

On-time shipping has increased from 95 percent to 99.9 percent, while sales volume increased by 25 percent. Inventory carrying costs are down significantly. Month-end processing has been cut from weeks down to just a few days. Efficiencies and time savings were gained by automating sales tax calculation and reporting and credit card processing.

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