search icon

Frequently Asked Questions

Sage 50 Accounting

Help existing Sage 50 customers with commonly asked product questions.

If you are receiving an obsolescence message, refer to the FAQ - Sage 50 US Obsolescence article in Sage Knowledgebase for details.

To add or update a credit card via the Portal, refer to the How to Update/Add New Credit Card via the Portal article in Sage Knowledgebase.

To download the 2nd January tax update for release 2021, refer to the Download 2nd January 2021 Tax Update Release 2021 article in Sage Knowledgebase.  

To manually run a program upgrade if it doesn't start by itself, refer to the After downloading the program nothing happens article in Sage Knowledgebase.

To run a backup, follow the instructions on the How do I create or make a backup? article in Sage Knowledgebase.

To setup a scheduled backup, follow the instructions on the How do I perform an automatic backup? article in Sage Knowledgebase.

If you are replacing your server, follow the instructions on the I am replacing my server. What do I need to do? article in Sage Knowledgebase.

Choose the appropriate link for your configuration on the installation instruction page of the Sage Knowledgebase.

Locate the serial number inside your Sage 50 product
  1. Click Help
  2. Select About Sage 50 Accounting from the top toolbar

The currently registered serial number for the product will display.

Locate the serial number outside the Sage 50 product.

Refer to the serial number page in the Sage Knowledgebase.

To install updates, follow the instructions on the How to manually install updates page in the Sage Knowledgebase.

To restore a backup, follow the instructions on the How to restore a backup page in the Sage Knowledgebase.

To start or stop Actian/Pervasive service, watch the video or follow the instructions on the How to stop or start the Actian/Pervasive service page in the Sage Knowledgebase.

To assist you with running your business remotely, refer to the Preparations you can make to continue to run your business during uncertain times article in Sage Knowledgebase.

To learn about Remote Data Access (formerly Sage Drive), refer to the FAQs article in Sage Knowledgebase.

To activate Remote Data Access (formerly Sage Drive), follow the instructions on the How do I activate Remote Data Access (formerly Sage Drive)? article in Sage Knowledgebase.

To set up Remote Data Access (formerly Sage Drive) for Multi-User access, follow the instructions on the Getting started with Remote Data Access (formerly Sage Drive) Multi-User article in Sage Knowledgebase.

To share a company using Remote Data Access (formerly Sage Drive), follow the instructions on the How do I share a company using Remote Data Access (formerly Sage Drive) page in the Sage Knowledgebase. 

To download a company shared with Remote Data Access (formerly Sage Drive), follow the instructions on the How do I download a company shared with Remote Data Access (formerly Sage Drive) page in the Sage Knowledgebase.

To add users to Remote Data Access (formerly Sage Drive), follow the instructions on the How do I add users to Remote Data Access (formerly Sage Drive) in the Sage Knowledgebase..

Still have questions?

Title
Pegg logo b no text

Ask Pegg, your Sage virtual assistant

Pegg is always available to answer your questions. 
Open Pegg