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Frequently Asked Questions

Sage 50 Accounting

Help existing Sage 50 customers with commonly asked product questions.
  1. Visit the Sage 50—U.S. Edition: Download Portal.
  2. Scroll down to the Download your product(s) section.
  3. Click Download Sage 50—U.S. Edition 2020 Full Product link.
  4. Click the Download now button. 
Choose the appropriate link for your configuration on the installation instruction page of the Sage Knowledgebase.
Locate the serial number inside your Sage 50 product
  1. Click Help
  2. Select About Sage 50 Accounting from the top toolbar

The currently registered serial number for the product will display.

Locate the serial number outside the Sage 50 product.

Refer to the serial number page in the Sage Knowledgebase.

To install updates, follow the instructions on the How to manually install updates page in the Sage Knowledgebase.
To restore a backup, follow the instructions on the How to restore a backup page in the Sage Knowledgebase.
To purge data, follow the instructions on the How to purge data page in the Sage Knowledgebase.
To start or stop Actian/Pervasive service, watch the video or follow the instructions on the How to stop or start the Actian/Pervasive service page in the Sage Knowledgebase.
For Year-End Wizard questions, follow the instructions on the Year-End wizard pages of Sage Knowledgebase.
To share a company using Sage Drive, follow the instructions on the How do I share a company using Sage Drive page in the Sage Knowledgebase. 
To download a company shared with Sage Drive, follow the instructions on the How do I download a company shared with Sage Drive page in the Sage Knowledgebase.
To add users to Sage Drive, follow the instructions on the How do I add users to Sage Drive in the Sage Knowledgebase..

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