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Frequently Asked Questions

Sage 50 Accounting

Help existing Sage 50 customers with commonly asked product questions.
To add or update a credit card via the Portal, refer to the How to Update/Add New Credit Card via the Portal article in Sage Knowledgebase.
To download the 2nd January tax update for release 2021, refer to the Download 2nd January 2021 Tax Update Release 2021 article in Sage Knowledgebase.  
To manually run a program upgrade if it doesn't start by itself, refer to the After downloading the program nothing happens article in Sage Knowledgebase.
To run a backup, follow the instructions on the How do I create or make a backup? article in Sage Knowledgebase.
To setup a scheduled backup, follow the instructions on the How do I perform an automatic backup? article in Sage Knowledgebase.
If you are replacing your server, follow the instructions on the I am replacing my server. What do I need to do? article in Sage Knowledgebase.
Choose the appropriate link for your configuration on the installation instruction page of the Sage Knowledgebase.
Locate the serial number inside your Sage 50 product
  1. Click Help
  2. Select About Sage 50 Accounting from the top toolbar

The currently registered serial number for the product will display.

Locate the serial number outside the Sage 50 product.

Refer to the serial number page in the Sage Knowledgebase.

To install updates, follow the instructions on the How to manually install updates page in the Sage Knowledgebase.
To restore a backup, follow the instructions on the How to restore a backup article in Sage Knowledgebase.
To assist you with running your business remotely, refer to the Preparations you can make to continue to run your business during uncertain times article in Sage Knowledgebase.
To download a company shared with Remote Data Access (formerly Sage Drive), follow the instructions on the How do I download a company shared with Remote Data Access (formerly Sage Drive) page in the Sage Knowledgebase.

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