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Frequently Asked Questions

Sage 50 Accounting

Help existing Sage 50 customers with commonly asked product questions.
  1. Visit the Sage 50—U.S. Edition: Download Portal.
  2. Scroll down to the Download your product(s) section.
  3. Click Download Sage 50—U.S. Edition 2020 Full Product link.
  4. Click the Download now button. 
Choose the appropriate link for your configuration on the installation instruction page of the Sage Knowledgebase.
Locate the serial number inside your Sage 50 product
  1. Click Help
  2. Select About Sage 50 Accounting from the top toolbar

The currently registered serial number for the product will display.

Locate the serial number outside the Sage 50 product.

Refer to the serial number page in the Sage Knowledgebase.

To install updates, follow the instructions on the How to manually install updates page in the Sage Knowledgebase.
To restore a backup, follow the instructions on the How to restore a backup page in the Sage Knowledgebase.
To assist you in complying with HR 6201 - Families First Coronavirus Response Act, refer to the Families First Coronavirus Response Act (FFCRA/HR 6201) setup guidelines article in Sage Knowledgebase
To start or stop Actian/Pervasive service, watch the video or follow the instructions on the How to stop or start the Actian/Pervasive service page in the Sage Knowledgebase.
To assist you with running your business remotely, refer to the Preparations you can make to continue to run your business during uncertain times article in Sage Knowledgebase.
To learn about Sage Drive, refer to the FAQs article in Sage Knowledgebase.
To activate Sage Drive, follow the instructions on the How do I activate Sage Drive? article in Sage Knowledgebase.
To set up Sage Drive for Multi-User access, follow the instructions on the Getting started with Sage Drive Multi-User article in Sage Knowledgebase.
To share a company using Sage Drive, follow the instructions on the How do I share a company using Sage Drive page in the Sage Knowledgebase. 
To download a company shared with Sage Drive, follow the instructions on the How do I download a company shared with Sage Drive page in the Sage Knowledgebase.
To add users to Sage Drive, follow the instructions on the How do I add users to Sage Drive in the Sage Knowledgebase..
To assist you with recording and tracking a loan from the Paycheck Protection Program, refer to the Setting up & accounting for a Paycheck ProtectionProgram (PPP) loan article in Sage Knowledgebase.
To download the 2020.2 update, refer to the Download Sage 50—U.S. Edition 2020.2 Update article in Sage Knowledgebase.
To download the March tax update, refer to the Download March 2020 Tax Update Release 2020 article in Sage Knowledgebase.

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