{"id":68778,"date":"2020-10-11T12:42:19","date_gmt":"2020-10-11T10:42:19","guid":{"rendered":"https:\/\/www.sage.com\/en-za\/blog\/?p=68778"},"modified":"2026-01-29T15:51:05","modified_gmt":"2026-01-29T13:51:05","slug":"what-will-accounting-clients-need-in-a-post-covid-world","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-za\/blog\/what-will-accounting-clients-need-in-a-post-covid-world\/","title":{"rendered":"What will\u00a0accounting\u00a0clients need in a post-COVID world?\u00a0"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-za\/blog\/category\/trends-insights\/research\/\" class=\"entry-header__link\">Research<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tWhat will\u00a0accounting\u00a0clients need in a post-COVID world?\u00a0\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \">Published <time class=\"entry-date published\" datetime=\"2020-10-11T12:42:19+02:00\">October 11, 2020<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"What will\u00a0accounting\u00a0clients need in a post-COVID world?\u00a0\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-za\/blog\/what-will-accounting-clients-need-in-a-post-covid-world\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n\t<\/header>\n\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-za\/blog\/author\/pieterbensch\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/04\/Pieter-Bensch-Sage-11-350x350.jpg\" class=\"entry-author__image\" alt=\"\" \/>\t\t\t\t<span class=\"entry-author__name\">Pieter Bensch<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p><span data-contrast=\"none\">With<\/span><span data-contrast=\"none\">&nbsp;the&nbsp;<\/span><span data-contrast=\"none\">C<\/span><span data-contrast=\"none\">oronavirus raging across the globe, many accountant<\/span><span data-contrast=\"none\">s<\/span><span data-contrast=\"none\">&nbsp;ha<\/span><span data-contrast=\"none\">ve<\/span><span data-contrast=\"none\">&nbsp;been with their clients every step of the way.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">They were suddenly the beacon that everyone looked to<\/span><span data-contrast=\"none\">,<\/span><span data-contrast=\"none\">&nbsp;as help from governments and other bodies had been mostly financial. The<\/span><span data-contrast=\"none\">y<\/span><span data-contrast=\"none\">&nbsp;assisted clients with explaining<\/span><span data-contrast=\"none\">&nbsp;<\/span><span data-contrast=\"none\">and compiling<\/span><span data-contrast=\"none\">&nbsp;the required&nbsp;<\/span><span data-contrast=\"none\">data and<\/span><span data-contrast=\"none\">&nbsp;helped them to complete the forms.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nbsp-positive-disruption-nbsp\"><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><strong><span data-contrast=\"none\">Positive disruption<\/span><\/strong><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"none\">Following the events of 2020, people need to make the most of prospects to help their businesses capitalise on the \u2018new normal\u2019.&nbsp;<\/span><span data-contrast=\"none\">T<\/span><span data-contrast=\"none\">his year\u2019s Practice of Now report showed that the accounting industry is&nbsp;<\/span><span data-contrast=\"none\">ready<\/span><span data-contrast=\"none\">&nbsp;for the challenge. Although completed shortly before the outbreak of the virus, the results from speaking to over 3<\/span><span data-contrast=\"none\">,<\/span><span data-contrast=\"none\">000 accountants globally w<\/span><span data-contrast=\"none\">ere<\/span><span data-contrast=\"none\">&nbsp;overwhelmingly positive.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">The integral theme that reoccurred was&nbsp;<\/span><span data-contrast=\"none\">that&nbsp;<\/span><span data-contrast=\"none\">the profession was on the cusp of positive disruption. The survey found that not only&nbsp;<\/span><span data-contrast=\"none\">did<\/span><span data-contrast=\"none\">&nbsp;client expectations now includ<\/span><span data-contrast=\"none\">e<\/span><span data-contrast=\"none\">&nbsp;business and strategy advice far outside the usual remit of accounting, but also that accountants are actively responding to the needs of an expanded service menu.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">Some highlights f<\/span><span data-contrast=\"none\">r<\/span><span data-contrast=\"none\">om the report include:&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><span data-contrast=\"none\">Flexibility<\/span><\/strong><span data-contrast=\"none\">: 87% of respondents feel that their clients require more flexibility and improved service levels,\u00a0<\/span><span data-contrast=\"none\">but they don\u2019t want<\/span><span data-contrast=\"none\">\u00a0to pay more.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n\n\n\n<li><strong><span data-contrast=\"none\">Compliance<\/span><\/strong><span data-contrast=\"none\">: 79% of respondents state that their working practices are changing as a result of regulations from industry, government, and international bodies.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n\n\n\n<li><strong><span data-contrast=\"none\">Broader service offerings<\/span><\/strong><span data-contrast=\"none\">: According to 82% of respondents, clients require a wider service offering than before.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n\n\n\n<li><strong><span data-contrast=\"none\">Digitisation<\/span><\/strong><span data-contrast=\"none\">: 54% feel that the speed of their services has increased thanks to technology, while a further 43% feel that it has improved their client service and satisfaction.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\u00a0<\/span><\/li>\n<\/ul>\n\n\n<div class=\"single-cta\">\n\t<a\n\t\tclass=\"button button--primary gate-f1b2aad5-bf3f-4fa5-bd8c-2507a383ebf6\"\n\t\trole=\"button\"\n\t\tdata-button-location=\"content_area\"\n\t\thref=\"#gate-f1b2aad5-bf3f-4fa5-bd8c-2507a383ebf6\"\n\t>Get the report<\/a>\n<\/div>\n\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">The logical conclusion is that the trend of customers\u2019 needs and expectations driving innovation will be fast-tracked because of the&nbsp;<\/span><span data-contrast=\"none\">C<\/span><span data-contrast=\"none\">oronavirus.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">As accountants were already beginning to pivot from traditional service models to new technologies before the&nbsp;<\/span><span data-contrast=\"none\">pandemic<\/span><span data-contrast=\"none\">, we know that they are well-placed to address these unique and urgent needs.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nbsp-service-offerings-for-the-adjusted-norm-nbsp\"><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><strong><span data-contrast=\"none\">Service offerings for the adjusted norm<\/span><\/strong><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">To adjust current<\/span><span data-contrast=\"none\">&nbsp;services<\/span><span data-contrast=\"none\">&nbsp;and&nbsp;<\/span><span data-contrast=\"none\">to&nbsp;<\/span><span data-contrast=\"none\">create new service offerings&nbsp;<\/span><span data-contrast=\"none\">that<\/span><span data-contrast=\"none\">&nbsp;support their clients through the pandemic and beyond, accounting professionals can focus on several common themes. While some include core competencies, other<\/span><span data-contrast=\"none\">s<\/span><span data-contrast=\"none\">&nbsp;are far outside the traditional comfort zones.&nbsp;<\/span><span data-contrast=\"none\">However, a<\/span><span data-contrast=\"none\">ll areas must be considered if a practice is to flourish.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nbsp-help-clarify-government-support-nbsp\"><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><strong><span data-contrast=\"none\">Help clarify government support<\/span><\/strong><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">It is critical that your clients understand the aid that is available to them. Their success, after all, enables your own. It could even be said that, after the events of 2020, assisting clients has become an existential matter for accountants.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">Governments globally have offered relief schemes, be it in the form of grants, loans<\/span><span data-contrast=\"none\">,<\/span><span data-contrast=\"none\">&nbsp;<\/span><span data-contrast=\"none\">or<\/span><span data-contrast=\"none\">&nbsp;deferred payment dates for taxes. Some have even established dedicated advice sources.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">Accounting professionals need to be fully cognisant of these schemes and how to connect their clients to them. This has proven quite difficult as these schemes tend to grow and evolve quickly. Accountants need to gain<\/span><span data-contrast=\"none\"> a thorough understanding of all the available schemes and their intricacies so that they can pass this information to their clients in an easily understandable manner. In<\/span><span data-contrast=\"none\">&#8211;<\/span><span data-contrast=\"none\">depth knowledge of their clients<\/span><span data-contrast=\"none\">\u2019<\/span><span data-contrast=\"none\">&nbsp;industries is also essential to know which schemes apply to whom.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">Accountants should never assume that their clients know what support schemes are on offer, regardless of how well established or publicised the scheme may be.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">It\u2019s pertinent to have open lines of communications with clients so that you can keep them abreast of any changes or developments. This could be through email newsletters, blogs, phone calls, live streaming or even&nbsp;<\/span><span data-contrast=\"none\">face-to-face&nbsp;<\/span><span data-contrast=\"none\">meetings, should they be permitted.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">It is advisable to segment your clients according to how much help they&nbsp;<\/span><span data-contrast=\"none\">need<\/span><span data-contrast=\"none\">, and who would require specific types of support or funding from the emergency legislation. These groups of clients can then be contacted via group video meetings or through webinars.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nbsp-assisting-clients-with-applications-nbsp\"><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><strong><span data-contrast=\"none\">Assisting clients with applications<\/span><\/strong><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"none\">Once you have educated your clients on the options available to the<\/span><span data-contrast=\"none\">m<\/span><span data-contrast=\"none\">, you should be ready to assist them with applications for any government loans or grants that they might qualify for, as they could be required to provide key financial reports and the like. Whether you should offer this service free of charge is not an easy decision, but it could stand your practice in good stead in future. Lasting goodwill, referrals, and positive reviews are likely results of offering free help in difficult times like these.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">Clients turn to accounting professionals in trying times because they are most likely to have the knowledge and experience to make sense of things. While some of the government schemes regarding unemployment or staff<\/span><span data-contrast=\"none\">&nbsp;retrenchment<\/span><span data-contrast=\"none\">&nbsp;falls outside the expertise of accountants, th<\/span><span data-contrast=\"none\">ey<\/span><span data-contrast=\"none\">&nbsp;often have the skills to navigate the details and translate it into layman\u2019s terms for people to understand. These skills are yet another way that accounts can provide additional value to clients, transforming their service offerings during this time.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nbsp-offering-technical-support-nbsp\"><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><strong><span data-contrast=\"none\">Offering technical support<\/span><\/strong><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">Tech support is not an enviable role, but there is hardly an accountant around that hasn\u2019t been asked for assistance of this nature. This could be from the how<\/span><span data-contrast=\"none\">&#8211;<\/span><span data-contrast=\"none\">to of video conferencing, through to gaining access to accounting data when out of the office.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">As in-person meetings are on hold for the time being, you will invariably be working remotely with your clients to go over their financials. If they need assistance with their cloud accounting software, you will be well placed to help them.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">By giving support around remote working, you offer a valuable service to your clients. Any help is likely to be well-received, mainly if it is outside your firm<\/span><span data-contrast=\"none\">\u2019<\/span><span data-contrast=\"none\">s typical remit.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-nbsp-move-to-subscription-models-nbsp\"><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><strong><span data-contrast=\"none\">Move to subscription models<\/span><\/strong><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">Because clients&nbsp;<\/span><span data-contrast=\"none\">hav<\/span><span data-contrast=\"none\">e<\/span><span data-contrast=\"none\">&nbsp;many&nbsp;<\/span><span data-contrast=\"none\">more touchpoints with their accountants, now is the ideal time to talk to them about moving from a fee-based service to a subscription\/retainer-based one.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><span data-contrast=\"none\">The benefit to your practice is obvious \u2013 recurring revenue into<\/span><span data-contrast=\"none\">&nbsp;your<\/span><span data-contrast=\"none\">&nbsp;account is significantly better than billing clients for once-off services<\/span><span data-contrast=\"none\">, and it also removes the need for invoice&nbsp;<\/span><span data-contrast=\"none\">follow<\/span><span data-contrast=\"none\">&#8211;<\/span><span data-contrast=\"none\">ups.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">&nbsp;<\/span><span data-contrast=\"none\">The benefits to clients are also becoming abundantly clear. If you\u2019ve been charging for every point of contact during the pandemic difficulties, a subscription model would have saved them a lot of money. In the short term<\/span><span data-contrast=\"none\">,<\/span><span data-contrast=\"none\">&nbsp;you could be offering more services for less money, but this will balance out in your favour in the long run.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-contrast=\"none\">A subscription model also helps build a closer relationship with clients because they feel less restrained in asking for help. This p<\/span><span data-contrast=\"none\">uts<\/span><span data-contrast=\"none\">&nbsp;the accountant in a good position to avoid future problems with the client\u2019s finances.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-conclusion-nbsp\"><strong><span data-contrast=\"none\">Conclusion<\/span><\/strong><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/h2>\n\n\n\n<p><span data-contrast=\"none\">This is a difficult time for everyone. But great challenges often present great opportunities. Keeping spirits high and continuing to deliver quality service to businesses presents<\/span><span data-contrast=\"none\">&nbsp;benefits<\/span><span data-contrast=\"none\">&nbsp;to<\/span><span data-contrast=\"none\">&nbsp;both<\/span><span data-contrast=\"none\">&nbsp;accountants and their clients<\/span><span data-contrast=\"none\">.<\/span><span data-contrast=\"none\">&nbsp;<\/span><span data-contrast=\"none\">This COVID disruption has highlighted just how essential account<\/span><span data-contrast=\"none\">ant<\/span><span data-contrast=\"none\">s and finance professionals are, and that an advisory role has never been as relevant as it is today.&nbsp;<\/span><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">&nbsp;<\/span><\/p>\n\n\n\n<p><span data-ccp-props=\"{&quot;201341983&quot;:1,&quot;335559739&quot;:280,&quot;335559740&quot;:240,&quot;469777462&quot;:[340],&quot;469777927&quot;:[0],&quot;469777928&quot;:[1]}\">\n<div class=\"single-cta gated-content\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">The Practice of Now 2020 <\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p><span style=\"font-weight: 400\">Discover how accounting is on the brink of positive disruption and what accountants and bookkeepers should do to be successful<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-f1b2aad5-bf3f-4fa5-bd8c-2507a383ebf6\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Get the report<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1214\" height=\"810\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/07\/sage-bright-path-chosen-49-1214x810.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/07\/sage-bright-path-chosen-49-1214x810.jpg 1214w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n<\/span><\/p>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to the Sage Advice enewsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Get a roundup of our best business advice in your inbox every month.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-84fe79b5-668d-41f8-a0cc-6229018c4ac9\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2022\/04\/GettyImages-1181404518-1440x810.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2022\/04\/GettyImages-1181404518-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n<section class=\"more-topics alignfull has-grey-light-background-color wp-block-sage-post-topics\">\n\t<div class=\"container\">\n\t\t<div class=\"row\">\n\t\t\t<div class=\"col col-12 col-lg-4\">\n\t\t\t\t<h3 class=\"more-topics__title h2\">Browse more topics from this article<\/h3>\n\t\t\t<\/div>\n\t\t\t<div class=\"col col-12 col-lg-8\">\n\t\t\t\t<ul class=\"post-tags__list\">\n\t\t\t\t\t\t\t\t\t\t\t<li class=\"post-tags__item\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-za\/blog\/tag\/research-reports\/\" class=\"post-tags__link button button--secondary\">\n\t\t\t\t\t\t\t\tresearch reports\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n<div class=\"alignfull wp-block-sage-related-posts\">\n\t<section class=\"related-posts card-grid has-dark-background-color\">\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--featured h1\">Explore more wisdom<\/h2>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\n\t\t\t<div class=\"row related-posts__featured\">\n\t\t\t\t<div class=\"col card-grid__item\">\n\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-0 post-69193 post type-post status-publish format-standard has-post-thumbnail hentry category-trends-insights tag-business-continuity tag-research-reports business_type-small-business business_type-accountants card-post--is-clickable\"\n>\n\t<div class=\"card-post__media-wrapper\">\n\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"600\" height=\"300\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/08\/Fin24-Lifestyle-Image-1.jpg\" class=\"card-post__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/08\/Fin24-Lifestyle-Image-1.jpg 600w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/08\/Fin24-Lifestyle-Image-1.jpg 600w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/08\/Fin24-Lifestyle-Image-1.jpg 600w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\t<\/div>\n\n\t<div class=\"card-post__content\">\n\t\t\t\t\t<div class=\"card-post__label\">Recommended<\/div>\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2021-09-01T15:42:17+02:00\">September 1, 2021<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">1 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h3\">\n\t\t\t\t\t\t\t<a\n\t\t\t\t\tclass=\"card-post__title-link\"\n\t\t\t\t\thref=\"https:\/\/www.sage.com\/en-za\/blog\/the-resurgence-sage-research-shows-small-south-african-businesses-are-ready-to-try-again\/\"\n\t\t\t\t>\n\t\t\t\n\t\t\t[White paper] The Resurgence: South African businesses are ready to try again\n\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/p>\n\n\t\t\n\t\t\t\t\t<p class=\"card-post__description\">\n\t\t\t\tA year into COVID, small businesses and accountants are ready to try again with resilience, readiness, and confidence for whatever\u2019s coming next. We interviewed 1,947 small businesses, including 262 accounting practices, to find out how they are coping in the new world of work. We were curious to understand what these businesses are doing to [&hellip;]\t\t\t<\/p>\n\t\t\n\t\t\t<\/div>\n\n\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\n\t\t\t\t\t<div class=\"row related-posts__non-featured\">\n\t\t\t\t<div class=\"col col-12\">\n\t\t\t\t\t<h2 class=\"related-posts__heading related-posts__heading--more h4\">More on this Topic<\/h2>\n\t\t\t\t<\/div>\n\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-1 post-68610 post type-post status-publish format-standard has-post-thumbnail hentry category-growth-customers category-technology-innovation tag-change-management tag-customer-retention tag-research-reports business_type-accountants\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-za\/blog\/what-the-accounting-evolution-means-for-you\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-626621552-684x384.jpg\" class=\"card-post__image\" alt=\"Colleagues having standing meeting\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-626621552-684x384.jpg 684w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-626621552-768x585.jpg 768w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-626621552-1064x810.jpg 1064w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2020-02-04T11:08:16+02:00\">February 4, 2020<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">1 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tWhat the accounting evolution means for you\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-2 post-68608 post type-post status-publish format-standard has-post-thumbnail hentry category-strategy-legal-operations category-technology-innovation tag-business-management tag-business-strategy tag-change-management tag-research-reports tag-staying-competitive business_type-accountants\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-za\/blog\/accounting-digital-transformation\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-526124542_super-684x384.jpg\" class=\"card-post__image\" alt=\"Two men having video conference with a colleague.\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-526124542_super-684x384.jpg 684w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-526124542_super-768x585.jpg 768w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-526124542_super-1064x810.jpg 1064w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2020-01-30T15:47:55+02:00\">January 30, 2020<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">1 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tA guide to digital transformation for accountants\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-3 post-68601 post type-post status-publish format-standard has-post-thumbnail hentry category-research category-sage-leaders category-trends-insights tag-accountants tag-bookkeeping tag-business-management tag-research-reports business_type-accountants\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-za\/blog\/2030-whats-in-store-for-the-accountancy-practice\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/07\/resize-1675x1275-41-684x384.jpg\" class=\"card-post__image\" alt=\"Smiling businessman using tablet\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/07\/resize-1675x1275-41-684x384.jpg 684w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/07\/resize-1675x1275-41-768x585.jpg 768w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/07\/resize-1675x1275-41-1064x810.jpg 1064w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2020-01-23T15:15:14+02:00\">January 23, 2020<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">1 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\t2030: What\u2019s in store for the accountancy practice?\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t<div class=\"col col-6 col-lg-3 card-grid__item\">\n\t\t\t\t\t\t<article\n\t\tclass=\"card-post related-post related-post-4 post-68292 post type-post status-publish format-standard has-post-thumbnail hentry category-research category-trends-insights tag-research-reports tag-staying-competitive business_type-accountants\"\n>\n\t\t\t<a\n\t\t\tclass=\"card-post__link\"\n\t\t\thref=\"https:\/\/www.sage.com\/en-za\/blog\/cultural-shift-in-accountancy\/\"\n\t\t\t\t\t>\n\t\t\t<figure class=\"card-post__media\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"684\" height=\"384\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-626621552-684x384.jpg\" class=\"card-post__image\" alt=\"Colleagues having standing meeting\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-626621552-684x384.jpg 684w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-626621552-768x585.jpg 768w, https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-626621552-1064x810.jpg 1064w\" sizes=\"auto, (min-width: 48em) 250px, (min-width: 30em) 100vw, 100vw\" \/>\t\t\t\n\t\t\t\n\t\t\t\t\t<\/figure>\n\n\t\t\n\t\t\t\t\t<div class=\"card-post__meta\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2019-07-12T00:00:00+02:00\">July 12, 2019<\/time><\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"card-post__meta-text\"><span class=\"reading-time\">4 min read<\/span><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\n\t\t<p class=\"card-post__title h5\">\n\t\t\tThere&#8217;s an accounting cultural shift underway\t\t<\/p>\n\n\t\t\t<\/a>\n\t\n\t\n\t\t\n\t\n\t<\/article>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n<\/section>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>With&nbsp;the&nbsp;Coronavirus raging across the globe, many accountants&nbsp;have&nbsp;been with their clients every step of the way.&nbsp; They were suddenly the beacon that everyone looked to,&nbsp;as help from governments and other bodies had been mostly financial. They&nbsp;assisted clients with explaining&nbsp;and compiling&nbsp;the required&nbsp;data and&nbsp;helped them to complete the forms.&nbsp;&nbsp; &nbsp;Positive disruption&nbsp; Following the events of 2020, people need [&hellip;]<\/p>\n","protected":false},"author":810,"featured_media":68775,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"sage_hide_published_date":false,"sage_hide_read_time":false,"sage_hide_share_buttons":false,"footnotes":""},"categories":[49],"tags":[205],"business_type":[5],"lilypad":[],"context":[],"industry":[],"persona":[6],"imagine_tag":[357],"coauthors":[416],"class_list":["post-68778","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-research","tag-research-reports","business_type-accountants"],"sage_meta":{"region":"en-za","author_name":"Pieter Bensch","featured_image":"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/09\/SAGE-4-scaled.jpg","imagine_tags":{"357":"Practice of Now"}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice South Africa","distributor_original_site_url":"https:\/\/www.sage.com\/en-za\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/posts\/68778","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/users\/810"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/comments?post=68778"}],"version-history":[{"count":0,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/posts\/68778\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/media\/68775"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/media?parent=68778"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/categories?post=68778"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/tags?post=68778"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/business_type?post=68778"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/lilypad?post=68778"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/context?post=68778"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/industry?post=68778"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/persona?post=68778"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/imagine_tag?post=68778"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/en-za\/blog\/api\/wp\/v2\/coauthors?post=68778"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}