{"id":68927,"date":"2021-03-04T12:03:37","date_gmt":"2021-03-04T10:03:37","guid":{"rendered":"https:\/\/www.sage.com\/en-za\/blog\/?p=68927"},"modified":"2026-01-29T15:46:44","modified_gmt":"2026-01-29T13:46:44","slug":"the-art-of-being-paid","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-za\/blog\/the-art-of-being-paid\/","title":{"rendered":"The Art of Being Paid: A free kit to help your business speed up late payments"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/en-za\/blog\/category\/money-matters\/daily-money\/\" class=\"entry-header__link\">Daily money<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tThe Art of Being Paid: A free kit to help your business speed up late payments\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2021-03-04T12:03:37+02:00\">March 4, 2021<\/time><\/span><span class=\"reading-time\"> min read<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"The Art of Being Paid: A free kit to help your business speed up late payments\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/en-za\/blog\/the-art-of-being-paid\/\"\n\t\t\tdata-share-text=\"Please read this interesting article\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Share<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copy Link<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copied<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n\t<\/header>\n\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/en-za\/blog\/author\/mongezilupindo\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2021\/12\/Mongezi-350x350.jpg\" class=\"entry-author__image\" alt=\"\" \/>\t\t\t\t<span class=\"entry-author__name\">Mongezi Lupindo<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p>There is almost R250 billion worth of late payments owed to South African small businesses. This startling amount is not only impacting cash flow for many firms but could also threaten the survival of many of them beyond the coronavirus (COVID-19) pandemic.<\/p>\n\n\n\n<p>Research shows coronavirus lockdowns imposed by the government have also significantly impacted late payments, having almost doubled compared to 2019.<\/p>\n\n\n\n<p>Keeping late payments to a minimum could reduce the number of bankruptcies and subsequent level of unemployment from rising.<\/p>\n\n\n\n<p>While several large South African companies pledged to pay small -to-medium-businesses (SMEs) faster, the issue of late payments still looms large.<\/p>\n\n\n\n<p>So what can businesses do to work with their clients and customers to ensure timely payments are being made in full?<\/p>\n\n\n\n<p>To help, check out the Art of Being Paid kit \u2013 a useful guide full of tips to help businesses get paid on time.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"#gate-77d184eb-7c11-4fed-9272-954e15668cac\">Download your free copy of The Art of Being Paid<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-get-paid-on-time-start-with-the-customer\">How to get paid on time: Start with the customer.<\/h2>\n\n\n\n<p>Chasing the payments themselves is a contentious topic in itself for many SMEs.<\/p>\n\n\n\n<p>Our 2017 report (<a href=\"https:\/\/www.sage.com\/en-gb\/blog\/late-payments-get-paid-faster\/\">The Domino Effect: The Impact of Late Payments<\/a>) found that 40% cited \u201cprotecting client relationships\u201d as the biggest barrier to chasing payments.<\/p>\n\n\n\n<p>As uncertainty in business is still rife, the pandemic will likely have amplified these worries, making conversations around payments even more challenging.<\/p>\n\n\n\n<p>To help SMEs gain a better insight into the type of customer they\u2019re dealing with, the Art of Being Paid kit includes a quiz to ascertain how best to approach the topic based on your customer\u2019s characteristics.<\/p>\n\n\n\n<p>Here\u2019s what else you\u2019ll find inside\u2026<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-art-of-being-paid-your-free-kit\">The Art of Being Paid: Your free kit<\/h2>\n\n\n\n<p>Alongside getting to know your customer better, the Art of Being Paid kit includes a host of information and advice on various elements of the payment process, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>How to work out what character traits your customers will help you determine how best to communicate and work with them, so you get paid on time.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/en-gb\/blog\/professional-invoice-templates\/\">How to send an invoice<\/a> and how<a href=\"https:\/\/www.sage.com\/en-gb\/sage-business-cloud\/accounting\/features\/invoicing\/\"> invoicing software<\/a> can help to automate the process.<\/li>\n\n\n\n<li>What you need to know about a potential customer before you accept a job.<\/li>\n\n\n\n<li>The steps you need to take during the job to communicate with your customer in the right way.<\/li>\n\n\n\n<li>What you need to do just before you finish the job and what to communicate to your customer, such as reiterating your payment terms.<\/li>\n<\/ul>\n\n\n\n<p>By the end, you should feel well prepared to tackle how to approach late payments logically and professionally.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-improving-customer-relationships\"><strong>Improving customer relationships<\/strong><\/h3>\n\n\n\n<p>The pandemic continues to thrust businesses&#8217; issues, meaning companies are still getting used to the new normal.<\/p>\n\n\n\n<p>This is why it\u2019s important to invest time in working with your customers collaboratively, more so than you might usually.<\/p>\n\n\n\n<p>Being transparent and having open discussions around the fears and pressure points your customer is facing will help you decide on a reasonable compromise or set out clear payment terms from the offset.<\/p>\n\n\n\n<p>Whatever it may be, establishing clear communication and cooperation at the start not only ensures you\u2019re on the same page but will work to strengthen your business relationship both now and in the future.<\/p>\n\n\n\n<p>For more useful advice, download your free kit \u2013 The Art of Being Paid.<\/p>\n\n\n\n<p><em>Editor\u2019s note: This article was first published in July 2018 and has been updated for relevance.<\/em><\/p>\n\n\n\n<div class=\"single-cta gated-content\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">The Art of Being Paid<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Chasing invoice payments doesn\u2019t have to be painful. Use this kit to answer a few questions about your customers, so you understand their payment drivers, then read our advice on how to flex your style for each, calling techniques and much more.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"##gate-77d184eb-7c11-4fed-9272-954e15668cac\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Get your guide<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1214\" height=\"810\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/05\/NewsCafe_FY19_Payroll_35-e1622120507520-1214x810.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/05\/NewsCafe_FY19_Payroll_35-e1622120507520-1214x810.jpg 1214w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Get your free 30-day Sage Business Cloud Accounting software trial to boost your business.<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Reduce time spent on admin by up to 80%<\/p>\n<p>Free yourself from admin with easy-to-use features, built around you. Ideal for entrepreneurs, start-ups, and growing businesses.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.sage.com\/en-za\/sage-business-cloud\/accounting\/\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\tid=\"cta-id-620\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tdata-button-location=\"cta_box\"\n\t\t\t\t\t\t\t\t\t\t\t>Sign Up<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1064\" height=\"810\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-619403886-1064x810.jpg\" class=\"single-cta__image\" alt=\"Small business accountant\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2019\/04\/GettyImages-619403886-1064x810.jpg 1064w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Subscribe to the Sage Advice enewsletter<\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Get a roundup of our best business advice in your inbox every month.<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-84fe79b5-668d-41f8-a0cc-6229018c4ac9\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Subscribe<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1440\" height=\"810\" src=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2022\/04\/GettyImages-1181404518-1440x810.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2022\/04\/GettyImages-1181404518-1440x810.jpg 1440w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Discover how our free kit, The Art of Being Paid, can help your business reduce the challenge of needing to deal with late payments.<\/p>\n","protected":false},"author":904,"featured_media":68687,"menu_order":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"sage_hide_published_date":false,"sage_hide_read_time":false,"sage_hide_share_buttons":false,"footnotes":""},"categories":[30],"tags":[294,166,189],"business_type":[2],"lilypad":[],"context":[],"industry":[],"persona":[15,16],"imagine_tag":[51,73,85,86],"coauthors":[430],"class_list":["post-68927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-daily-money","tag-accountants","tag-business-management","tag-financial-insights","business_type-small-business"],"sage_meta":{"region":"en-za","author_name":"Mongezi Lupindo","featured_image":"https:\/\/www.sage.com\/en-za\/blog\/wp-content\/uploads\/sites\/9\/2020\/05\/Small-business-owner-on-ipad.jpg","imagine_tags":{"51":"Accountants","73":"Money 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