{"id":70150,"date":"2022-07-25T12:37:26","date_gmt":"2022-07-25T10:37:26","guid":{"rendered":"https:\/\/www.sage.com\/en-za\/blog\/?p=70150"},"modified":"2026-01-29T14:18:21","modified_gmt":"2026-01-29T12:18:21","slug":"how-to-choose-the-best-employee-self-service-software-to-increase-staff-engagement-customer-satisfaction-and-business-results","status":"publish","type":"post","link":"https:\/\/www.sage.com\/en-za\/blog\/how-to-choose-the-best-employee-self-service-software-to-increase-staff-engagement-customer-satisfaction-and-business-results\/","title":{"rendered":"How to choose the best employee self-service software to increase staff engagement, customer satisfaction, and business results"},"content":{"rendered":"
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\n\t\t\t\t\t\t\tPeople & Leadership<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t
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\n\t\t\t\t\t\tHow to choose the best employee self-service software to increase staff engagement, customer satisfaction, and business results\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t

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\n\t\t\t\n\t\t\t\t\"\"\t\t\t\tCharlotte Danby<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n

Businesses are obsessed with their customers. They spend enormous amounts of time and money understanding their customers\u2019 wants and needs, building responsive touchpoints and really getting to know them.<\/p>\n\n\n\n

There\u2019s no denying that how a customer experiences a company\u2019s services is crucial to that company\u2019s long-term success.<\/p>\n\n\n\n

But.<\/p>\n\n\n\n

What about the people working for the company who are each responsible, in one way or another, for delivering that delightful customer experience?<\/p>\n\n\n\n

The employee experience (EX) determines<\/em> the customer experience (CX), yet it doesn\u2019t get nearly as much attention. And let\u2019s be honest, in-office baristas and foosball tables \u2013 while nice to have \u2013 don\u2019t exactly inspire retention in the long term. Nor are they all that useful in a post-pandemic working world that is now mostly fully remote or hybrid<\/a>.<\/p>\n\n\n\n

A mother of a problem<\/h2>\n\n\n\n

In 2007, Google increased its paid maternity leave from 12 to 18 weeks. This was game-changing stuff in a country like the USA with very little employee protection or benefits. The move garnered much public applause and encouraged much-needed policy changes at other tech companies. But what really fluffed Google\u2019s feathers was that its retention rate of new mum employees increased by 50%.<\/a><\/p>\n\n\n\n

In an industry infamous for lacking diversity, the loss of female employees is a big deal. Rather than deploying tactics such as rousing speeches and expensive recruitment drives, Google got smart. It applied its sophisticated customer experience mapping techniques and tools to better understand its employees\u2019 changing wants and needs in the workplace.<\/p>\n\n\n\n

By using the right technology cleverly, businesses can treat their employees with the same thoughtfulness they do their customers. The result? Greater employee engagement<\/a>, happier customers, and overall business growth.<\/p>\n\n\n\n

The smart HR approach to employee engagement<\/h2>\n\n\n\n

Once upon a time, workplace culture defined the employee experience. It was a top-down approach that made some companies known for their complimentary fruit bowls. Now it\u2019s the employee experience that not only drives culture but also determines a company\u2019s profitability.<\/p>\n\n\n\n

Employee empowerment plays an enormous role in the employee experience<\/a>. Unsurprisingly, when adult workers are treated like adults, they report a more positive workplace experience and demonstrate greater engagement.<\/p>\n\n\n\n

This puts the HR function firmly in the business spotlight, and today\u2019s practitioners are expected to develop and lead best practice employment engagement programmes. Core to this is running EX platforms as part of the HR technology stack.<\/p>\n\n\n\n

A self-service portal is a simple yet effective solution that allows people to manage their workplace admin in their own time. Employees can take care of all sorts of routine yet necessary HR tasks, such as leave requests, and access their payroll data as and when they need to.<\/p>\n\n\n\n

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Download your free copy of Payroll and HR in SA: Rising to the challenges of change white paper<\/a><\/div>\n<\/div>\n\n\n\n

How to choose the right employee self-service software<\/h2>\n\n\n\n

As with most business software solutions, there are many employee self-service portals to choose from. Shopping around is vital, but careful consideration must be given to how well the tech supports an empowered and thoughtful employee experience.<\/strong><\/p>\n\n\n\n

Here\u2019s what to look for:<\/p>\n\n\n\n