{"id":16784,"date":"2023-11-02T09:15:00","date_gmt":"2023-11-02T08:15:00","guid":{"rendered":"https:\/\/www.sage.com\/fr-fr\/blog\/?p=16784"},"modified":"2026-01-27T12:12:25","modified_gmt":"2026-01-27T11:12:25","slug":"eti-ameliorer-le-recouvrement","status":"publish","type":"post","link":"https:\/\/www.sage.com\/fr-fr\/blog\/eti-ameliorer-le-recouvrement\/","title":{"rendered":"ETI, et si on am\u00e9liorait le recouvrement\u2026 [Guide]"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/categorie\/guides-et-modeles-gratuits\/\" class=\"entry-header__link\">Guides et mod\u00e8les gratuits<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tETI, et si on am\u00e9liorait le recouvrement\u2026 [Guide]\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2023-11-02T09:15:00+01:00\">novembre 2, 2023<\/time><\/span><span class=\"reading-time\"> min de lecture<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"ETI, et si on am\u00e9liorait le recouvrement\u2026 [Guide]\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/fr-fr\/blog\/eti-ameliorer-le-recouvrement\/\"\n\t\t\tdata-share-text=\"Veuillez lire cet article int\u00e9ressant\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Partager<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copier le lien<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copi\u00e9<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/fr-fr\/blog\/author\/christopheadam\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2024\/07\/Christophe-Adam-350x350.jpg\" class=\"entry-author__image\" alt=\"Christophe Adam\" srcset=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2024\/07\/Christophe-Adam-350x350.jpg 350w, https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2024\/07\/Christophe-Adam-768x768.jpg 768w, https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2024\/07\/Christophe-Adam.jpg 800w\" sizes=\"auto, (max-width: 40px) 100vw, 40px\" \/>\t\t\t\t<span class=\"entry-author__name\">Christophe Adam<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n<p>Conjuguer les obligations envers la soci\u00e9t\u00e9, les exigences des clients, les aspirations des collaborateurs et la disponibilit\u00e9 des ressources s\u2019apparente pour les entreprises \u00e0 r\u00e9soudre une \u00e9quation \u00e0 multiples inconnues.<\/p>\n\n\n\n<p><strong>Avec Equations, Sage propose aux ETI une r\u00e9flexion th\u00e9matique autour d\u2019un enjeu actuel. Dans ce num\u00e9ro, c\u2019est l\u2019acc\u00e9l\u00e9ration de l\u2019encaissement des factures qui est challeng\u00e9e<\/strong>. Il faut savoir par exemple que les retards de paiement sup\u00e9rieurs \u00e0 30 jours sont pass\u00e9e en un an de 5,7 % \u00e0 7,6 % du total des factures<sup>1<\/sup>. Le combat est loin d\u2019\u00eatre gagn\u00e9.<\/p>\n\n\n\n<figure class=\"wp-block-pullquote\"><blockquote><p>\u00ab <em>Y compris dans la gestion du <a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/recouvrement-votre-vigilance-tresorerie-en-7-precautions\/\">recouvrement<\/a>, nous souhaitons garder une personnalisation avec nos 1 800 clients factur\u00e9s chaque mois. Nous avons donc besoin de m\u00e9thodes qui pr\u00e9servent notre identit\u00e9. <\/em>\u00bb<\/p><cite>Laurent Benhamou, Directeur Administratif et Financier, Saveurs &amp; Vie<\/cite><\/blockquote><\/figure>\n\n\n\n<div class=\"single-cta\">\n\t<a\n\t\tclass=\"button button--primary gate-8a57cf05-8199-436c-9ce6-d5bffb2e2636\"\n\t\trole=\"button\"\n\t\tdata-button-location=\"content_area\"\n\t\thref=\"#gate-8a57cf05-8199-436c-9ce6-d5bffb2e2636\"\n\t>T\u00e9l\u00e9chargez le guide \u00ab\u00a0ETI, et si on am\u00e9liorait le recouvrement &#8230;\u00a0\u00bb<\/a>\n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-recouvrement-le-cadre-legislatif-des-delais-de-paiement\">Recouvrement : le cadre l\u00e9gislatif des d\u00e9lais de paiement<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Volet important de la loi LME de 2008, les <a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/delais-de-paiement-impact-sur-votre-tresorerie\/\" target=\"_blank\" rel=\"noreferrer noopener\">d\u00e9lais de paiement <\/a>sont encadr\u00e9s par le Code de commerce (articles L441-10 \u00e0 L441-16)<\/li>\n\n\n\n<li>La DGCCRF<sup>2<\/sup> est en charge de la pr\u00e9vention des retards abusifs de paiement.<\/li>\n\n\n\n<li>Les DREETS<sup>3<\/sup> pratiquent les contr\u00f4les sur le terrain, avec pouvoir d\u2019enqu\u00eate.<\/li>\n\n\n\n<li>Pour une entreprise, la violation de la r\u00e9glementation est passible d\u2019une amende administrative de 2 millions d\u2019euros. Et de 4 millions d\u2019euros en cas de r\u00e9cidive.<\/li>\n\n\n\n<li>L\u2019Observatoire des d\u00e9lais de paiement<sup>4<\/sup> publie un rapport annuel, qui rend compte de l\u2019\u00e9volution des pratiques et recense les actions engag\u00e9es par les pouvoirs publics.<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-que-dit-la-loi\">Que dit la loi ?<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Par d\u00e9faut, le d\u00e9lai de r\u00e8glement est de 30 jours \u00e0 compter de la date de r\u00e9ception des marchandises ou d\u2019ex\u00e9cution de la prestation.<\/li>\n\n\n\n<li>Par d\u00e9rogation, un d\u00e9lai maximal de 45 jours fin de mois \u00e0 compter de la date d\u2019\u00e9mission de la facture peut \u00eatre convenu par contrat entre les parties.<\/li>\n\n\n\n<li>Le d\u00e9lai convenu entre les parties ne peut d\u00e9passer 60 jours \u00e0 compter de la date d\u2019\u00e9mission de la facture.<\/li>\n<\/ul>\n\n\n\n<p>La facture \u00e9lectronique aura un impact sur la ma\u00eetrise des d\u00e9lais de paiement.<\/p>\n\n\n\n<p><strong>Au sommaire de ce guide<\/strong> :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le cadre l\u00e9gislatif des d\u00e9lais de paiement<\/li>\n\n\n\n<li>Une d\u00e9gradation des d\u00e9lais de paiement en 2023<\/li>\n\n\n\n<li>Le recouvrement, un d\u00e9fi de pilotage<\/li>\n\n\n\n<li>Le recouvrement, une intelligence collective<\/li>\n\n\n\n<li>Le recouvrement, un enrichissement<\/li>\n\n\n\n<li>de la relation client<\/li>\n\n\n\n<li>Le num\u00e9rique en soutien du recouvrement<\/li>\n<\/ul>\n\n\n\n<p><sup>1 <\/sup>Comportements de paiement des structures publiques et priv\u00e9es en France et en Europe S1 2023 ; Altares<br><sup>2<\/sup>Direction g\u00e9n\u00e9rale de la concurrence, de la consommation et de la r\u00e9pression des fraudes<br><sup>3 <\/sup>Direction r\u00e9gionale de l\u2019\u00e9conomie, de l\u2019emploi, du travail et des solidarit\u00e9s<br><sup>4 <\/sup>Banque de France<\/p>\n\n\n\n<p>Ces articles peuvent \u00e9galement vous int\u00e9resser : <\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/eti-et-si-on-changeait-de-modele\/\">ETI, et si on changeait de mod\u00e8le\u2026<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/eti-faire-attention-a-nos-donnees\/\">ETI, et si on faisait vraiment attention \u00e0 nos donn\u00e9es\u2026<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/eti-accelerer-la-rotation-du-cash\/\">ETI, et si on acc\u00e9l\u00e9rait la rotation du cash\u2026<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/eti-reinventer-le-reporting-guide\/\">ETI, et si on r\u00e9inventait le reporting<\/a><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/eti-faire-attention-a-nos-donnees\/\">\u2026<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/eti-passer-a-la-finance-dynamique\/\">ETI, et si on passait \u00e0 la finance dynamique\u2026<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/economie-circulaire-et-si-on-arretait-de-tourner-en-rond\/\">\u00c9conomie circulaire, et si on arr\u00eatait de tourner en rond ?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/risques-financiers-et-si-on-essayait-de-les-maitriser-vraiment\/\">Risques financiers&nbsp;: et si on essayait de les ma\u00eetriser vraiment&nbsp;?<\/a><\/li>\n<\/ul>\n\n\n\n<div class=\"single-cta gated-content\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">ETI, et si on am\u00e9liorait le recouvrement&#8230;<\/h2>\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-8a57cf05-8199-436c-9ce6-d5bffb2e2636\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>T\u00e9l\u00e9chargez le guide<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1215\" height=\"810\" src=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2023\/09\/GettyImages-694402246-1215x810.jpg\" class=\"single-cta__image\" alt=\"ETI, et si on am\u00e9liorait le recouvrement\u2026\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2023\/09\/GettyImages-694402246-1215x810.jpg 1215w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Inscrivez-vous \u00e0 la e-newsletter mensuelle<\/h2>\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-a947ade1-e692-455f-94ce-a275d72a9a11\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Je m&#039;abonne<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"779\" src=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2021\/05\/spreadsheets-1024x779-1.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2021\/05\/spreadsheets-1024x779-1.jpg 1024w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Conjuguer les obligations envers la soci\u00e9t\u00e9, les exigences des clients, les aspirations des collaborateurs et la disponibilit\u00e9 des ressources s\u2019apparente pour les entreprises \u00e0 r\u00e9soudre une \u00e9quation \u00e0 multiples inconnues. Avec Equations, Sage propose aux ETI une r\u00e9flexion th\u00e9matique autour d\u2019un enjeu actuel. Dans ce num\u00e9ro, c\u2019est l\u2019acc\u00e9l\u00e9ration de l\u2019encaissement des factures qui est challeng\u00e9e. [&hellip;]<\/p>\n","protected":false},"author":710,"featured_media":16044,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"footnotes":""},"categories":[834],"tags":[70,605,41],"business_type":[9],"lilypad":[],"context":[],"industry":[23,24,25,26],"persona":[867,35,34,868],"imagine_tag":[],"coauthors":[906],"class_list":["post-16784","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides-et-modeles-gratuits","tag-comptabilite","tag-daf-directeur-administratif-financier","tag-tresorerie","business_type-petites-et-moyennes-entreprises","industry-btp","industry-industrie","industry-negoce","industry-services"],"sage_meta":{"region":"fr-fr","author_name":"Christophe Adam","featured_image":"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2023\/09\/GettyImages-694402246.jpg","imagine_tags":[]},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice France","distributor_original_site_url":"https:\/\/www.sage.com\/fr-fr\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/posts\/16784","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/users\/710"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/comments?post=16784"}],"version-history":[{"count":0,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/posts\/16784\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/media\/16044"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/media?parent=16784"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/categories?post=16784"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/tags?post=16784"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/business_type?post=16784"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/lilypad?post=16784"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/context?post=16784"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/industry?post=16784"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/persona?post=16784"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/imagine_tag?post=16784"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/coauthors?post=16784"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}