{"id":8521,"date":"2020-09-30T16:14:21","date_gmt":"2020-09-30T14:14:21","guid":{"rendered":"https:\/\/www.sage.com\/fr-fr\/blog\/?p=8521"},"modified":"2024-07-11T11:10:05","modified_gmt":"2024-07-11T09:10:05","slug":"procedure-de-relance-client-systematiser-guide","status":"publish","type":"post","link":"https:\/\/www.sage.com\/fr-fr\/blog\/procedure-de-relance-client-systematiser-guide\/","title":{"rendered":"Syst\u00e9matiser la proc\u00e9dure de relance client -Tome 5\/5 [guide]"},"content":{"rendered":"<header class=\"entry-header has-dark-background-color entry-header--has-illustration entry-header--has-illustration--generic\">\n\t<div class=\"container\">\n\t\t<div class=\"entry-header__row row align-center\">\n\t\t\t<div class=\"col col-lg-7 col-xlg-6 entry-header__content\">\n\t\t\t\t\t\t\t<div class=\"component component-single-header\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"entry-header__misc text--subtitle text--uppercase text--small\">\n\t\t\t\t\t\t\t<a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/categorie\/guides-et-modeles-gratuits\/\" class=\"entry-header__link\">Guides et mod\u00e8les gratuits<\/a>\t\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"entry-title-wrapper\">\n\t\t\t\t\t<h1 class=\"entry-title\">\n\t\t\t\t\t\tSyst\u00e9matiser la proc\u00e9dure de relance client -Tome 5\/5 [guide]\t\t\t\t\t<\/h1>\n\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\t\t<p class=\"entry-header__description\">\n\t\t\t\t\t\t\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n\t<div class=\"single-post-details container\">\n\t\t<div class=\"col\">\n\t\t\t<span class=\"posted-on \"><time class=\"entry-date published\" datetime=\"2020-09-30T16:14:21+02:00\">September 30, 2020<\/time><\/span><span class=\"reading-time\"> min de lecture<\/span>\n\t\t<button\n\t\t\ttype=\"button\"\n\t\t\tclass=\"social-share-button button button--icon button--secondary js-social-share-button\"\n\t\t\tdata-share-title=\"Syst\u00e9matiser la proc\u00e9dure de relance client -Tome 5\/5 [guide]\"\n\t\t\tdata-share-url=\"https:\/\/www.sage.com\/fr-fr\/blog\/procedure-de-relance-client-systematiser-guide\/\"\n\t\t\tdata-share-text=\"Veuillez lire cet article int\u00e9ressant\"\n\t\t>\n\t\t\t<span class=\"social-share-button__share-label\">Partager<\/span>\n\t\t\t<span class=\"social-share-button__copy-label\" hidden>Copier le lien<\/span>\n\t\t\t<span class=\"social-share-button__copy-tooltip\" aria-hidden=\"true\" hidden>Copi\u00e9<\/span>\n\t\t<\/button>\n\n\t\t\t\t<\/div>\n\t<\/div>\n<\/header>\n\n\n<div class=\"wp-block-post-author has-dark-background-color alignfull\">\n\t<div class=\"container\">\n\t\t<div class=\"col\">\n\t\t\t\t\t\t\t<div class=\"co-authors\">\n\t\t\t\t\t\n\t\t<div class=\"entry-author-wrapper\">\n\t\t\t<a class=\"entry-author\" href=\"https:\/\/www.sage.com\/fr-fr\/blog\/author\/cedric-suire\/\">\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"40\" height=\"40\" src=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2018\/10\/Suire-Cedric_350x350.jpg\" class=\"entry-author__image\" alt=\"\" \/>\t\t\t\t<span class=\"entry-author__name\">C\u00e9dric Suire<\/span>\n\t\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n<p class=\"\">Se faire payer ses factures dans les d\u00e9lais dont on a convenu avec ses clients devrait \u00eatre une \u00e9vidence pour les PME. Et pourtant, il n\u2019en est rien. Le constat de l\u2019Observatoire des d\u00e9lais de paiement\u00b9 est que <strong>la moyenne pour les d\u00e9lais fournisseurs reste bloqu\u00e9e \u00e0 51 jours d\u2019achats<\/strong>, en d\u00e9pit des progr\u00e8s contenus dans la loi LME\u00b2.<\/p>\n\n\n\n<p class=\"\">Le <a href=\"https:\/\/www.sage.com\/fr-fr\/produits\/sage-100\/sage-recouvrement-creances\/\">recouvrement de cr\u00e9ances<\/a> n\u2019est pas une action entreprise en urgence en cas de crise de tr\u00e9sorerie !<\/p>\n\n\n\n<p class=\"\"><strong>L\u2019efficacit\u00e9 de la proc\u00e9dure de relance client et le cr\u00e9dit de r\u00e9putation qu\u2019elle induit reposent sur la constance dans l\u2019effort<\/strong>. Il n\u2019y a ni bon moment ni client prioritaire pour appliquer la proc\u00e9dure.<\/p>\n\n\n\n<p class=\"\">Ce cinqui\u00e8me mini-guide de la collection vous invite express\u00e9ment \u00e0 automatiser la proc\u00e9dure de relance client pour \u00e9viter tout rel\u00e2chement coupable&#8230;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>L\u2019appliquer sans aucune exception<\/li>\n\n\n\n<li>Disposer des outils adapt\u00e9s<\/li>\n<\/ol>\n\n\n\n<div class=\"single-cta gated-content\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Le recouvrement des cr\u00e9ances pour les PME (Tome 5) <\/h2>\n\n\t\t\t\t\t\t\t\t\t<div class=\"single-cta__description\">\n\t\t\t\t\t\t<p>Syst\u00e9matiser la proc\u00e9dure de relance<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-46b92069-4fda-4c5a-b95b-e3499e81b697\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>T\u00e9l\u00e9chargez gratuitement le mini-guide<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1252\" height=\"810\" src=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2020\/09\/systematiser-procedure-relance-clients_CTA-1252x810.jpg\" class=\"single-cta__image\" alt=\"systematiser-procedure-relance-clients_CTA\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2020\/09\/systematiser-procedure-relance-clients_CTA-1252x810.jpg 1252w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n\n\n\n\n<p class=\"\"><strong>Pour aller plus loin sur le sujet<\/strong> <strong>:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/relance-client-valeur-ajoutee-guide\/\">Aborder la relance client comme une valeur ajout\u00e9e &#8211; Tome 1\/5 [guide]<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/relance-client-3-etapes-guide\/\">Ma\u00eetriser les 3 \u00e9tapes de la relance client -Tome 2\/5 [guide]<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/trois-scenarios-relance-client-guide\/\">3 scenarios de relance client &#8211; Tome 3\/5 [guide]<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/procedure-de-relance-client-guide\/\">Mettre en place une proc\u00e9dure de relance &#8211; Tome 4\/5 [guide]<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.sage.com\/fr-fr\/blog\/recouvrement-relation-client-cash\/\">Recouvrement, la relation client enrichie par la culture du cash [guide]<\/a><\/li>\n<\/ul>\n\n\n\n<p class=\"\">\u00b9<em><a href=\"https:\/\/publications.banque-france.fr\/liste-chronologique\/rapport-de-lobservatoire-des-delais-de-paiement\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/publications.banque-france.fr\/liste-chronologique\/rapport-de-lobservatoire-des-delais-de-paiement<\/a><\/em><br>\u00b2<em>4 ao\u00fbt 2008<\/em><\/p>\n\n\n<div class=\"single-cta\">\n\t<div class=\"single-cta__positioner\">\n\t\t<div class=\"single-cta__wrapper has-dark-background-color\">\n\t\t\t<div class=\"single-cta__content\">\n\t\t\t\t\t\t\t\t<h2 class=\"single-cta__title h3\">Inscrivez-vous \u00e0 la e-newsletter mensuelle<\/h2>\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"#gate-a947ade1-e692-455f-94ce-a275d72a9a11\"\n\t\t\t\t\t\tclass=\"single-cta__button button button--primary\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t>Je m&#039;abonne<\/a>\n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"779\" src=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2021\/05\/spreadsheets-1024x779-1.jpg\" class=\"single-cta__image\" alt=\"\" loading=\"lazy\" srcset=\"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2021\/05\/spreadsheets-1024x779-1.jpg 1024w\" sizes=\"auto, (min-width: 48em) 33vw, 100vw\" \/>\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Se faire payer ses factures dans les d\u00e9lais dont on a convenu avec ses clients devrait \u00eatre une \u00e9vidence pour les PME. Et pourtant, il n\u2019en est rien. Le constat de l\u2019Observatoire des d\u00e9lais de paiement\u00b9 est que la moyenne pour les d\u00e9lais fournisseurs reste bloqu\u00e9e \u00e0 51 jours d\u2019achats, en d\u00e9pit des progr\u00e8s contenus [&hellip;]<\/p>\n","protected":false},"author":293,"featured_media":8519,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_sage_video":false,"post_featured_image_hide":false,"footnotes":""},"categories":[834],"tags":[150,41],"business_type":[9],"lilypad":[],"context":[],"industry":[],"persona":[35,34],"imagine_tag":[446,456,459,458],"coauthors":[924],"class_list":["post-8521","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-guides-et-modeles-gratuits","tag-devis-et-gestion-commerciale","tag-tresorerie","business_type-petites-et-moyennes-entreprises"],"sage_meta":{"region":"fr-fr","author_name":"C\u00e9dric Suire","featured_image":"https:\/\/www.sage.com\/fr-fr\/blog\/wp-content\/uploads\/sites\/4\/2020\/09\/systematiser-procedures-relances-clients.jpg","imagine_tags":{"446":"Comptabilit\u00e9","456":"Gestion Commerciale","459":"Petites et Moyennes Entreprises","458":"Tr\u00e9sorerie"}},"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Sage Advice France","distributor_original_site_url":"https:\/\/www.sage.com\/fr-fr\/blog","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/posts\/8521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/users\/293"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/comments?post=8521"}],"version-history":[{"count":0,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/posts\/8521\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/media\/8519"}],"wp:attachment":[{"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/media?parent=8521"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/categories?post=8521"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/tags?post=8521"},{"taxonomy":"business_type","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/business_type?post=8521"},{"taxonomy":"lilypad","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/lilypad?post=8521"},{"taxonomy":"context","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/context?post=8521"},{"taxonomy":"industry","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/industry?post=8521"},{"taxonomy":"persona","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/persona?post=8521"},{"taxonomy":"imagine_tag","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/imagine_tag?post=8521"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.sage.com\/fr-fr\/blog\/api\/wp\/v2\/coauthors?post=8521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}