{"version":"1.0","provider_name":"Sage Advice Maroc","provider_url":"https:\/\/www.sage.com\/fr-ma\/blog","author_name":"Sage Advice Maroc","author_url":"https:\/\/www.sage.com\/fr-ma\/blog","title":"CRM : D\u00e9finition d'une solution CRM et gestion de la relation client","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"jK2YDXItHi\"><a href=\"https:\/\/www.sage.com\/fr-ma\/blog\/glossaire\/crm\/\">CRM : D\u00e9finition d&rsquo;une solution CRM et gestion de la relation client<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.sage.com\/fr-ma\/blog\/glossaire\/crm\/embed\/#?secret=jK2YDXItHi\" width=\"600\" height=\"338\" title=\"\u00ab\u00a0CRM : D\u00e9finition d&rsquo;une solution CRM et gestion de la relation client\u00a0\u00bb &#8212; Sage Advice Maroc\" data-secret=\"jK2YDXItHi\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.sage.com\/fr-ma\/blog\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"La gestion de la relation client, process strat\u00e9gique et levier de d\u00e9veloppement de l\u2019entreprise La GRC (Gestion de la Relation Client en fran\u00e7ais) ou&nbsp;CRM (Customer Relationship Management&nbsp;en anglais) vise principalement \u00e0&nbsp;optimiser l\u2019interaction avec les cibles commerciales de l\u2019entreprise&nbsp;: suspects, prospects, clients et ambassadeurs. Avec l\u2019av\u00e8nement de mod\u00e8les \u00e9conomiques d\u2019interm\u00e9diation, la mont\u00e9e du commerce en ligne [&hellip;]","thumbnail_url":"https:\/\/www.sage.com\/fr-ma\/blog\/wp-content\/uploads\/sites\/23\/2022\/04\/sage-logo.png","thumbnail_width":1200,"thumbnail_height":675}