Collab is a European Multimedia Contact Center provider, fully based on IP architecture. Its portfolio includes: OneContact CC, OneContact WFO, OneContact PBX.
Founded in 2003 by a team with a solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the industry: 100% SIP based, without any PBX, for large-scaled organizations. With this strategy and R&D capabilities, Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare and Government.
OneContact CC is a multimedia contact center solution, IP-based, offering a complete and integrated communications management for voice, video, email, instant messaging and social networks (Facebook and Twitter). Its architecture - 100% SIP standard - meets the need for a contact center more flexible, scalable and profitable.
OneContact integration with SAGE LIVE allows out of the box debt collection activities, fully integrated with multimedia channels (voice, email, chat, sms, social).
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For the Cloud version you only need Sage Live and a Wi-Fi connection. For on premises, OneContact CC can be installed in a Windows Server.