Contact details for Sage South Africa

You have several ways to get in touch with us:

Technical difficulty with telephone lines.

We are currently experiencing technical difficulties with our telephone lines. This is resulting in our consultants not being able to hear our customers and in certain circumstances in the calls being dropped.

Out IT team is investigating this as a matter of urgency.

In the meantime we have agents standing by to assist you with any questions posted on Sage City or Alternatively feel free to make use of our self-help channels.
Online Help Centre.

This is where our help files on how Sage 50cloud Pastel works, where we share our monthly Newsflash and where you can gain access to registration and installation information.

Sage Pastel Knowledge Base.

The Knowledge Base provides documentation with proposed solutions to errors that you may encounter. You will require a valid cover contact, your base serial number and customer number to login.

Once logged in select Sage Pastel Accounting on the left – hand side of the screen. Select the search field to search for your article.

Customer Zone.

The Customer Zone provides access to log a support query, register your product, upload data for data fixes as well as access to the latest install links to ensure your software is on the latest version/ build.

You will need your Base Serial Number and Customer Number to access the Customer Zone.

Reseller Zone.

The Reseller Zone is dedicated to our Business Partners and used to access specific functions only made available to our Business Partners.

We apologize for any inconvenience caused.


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Sage Pastel Accounting

Switchboard
+27 11 304 3000

Accounting Renewals
+27 11 304 3610
[email protected]

Support

+27 11 304 3300
Sage Pastel Partner/Xpress
Evolution support
Accounting support
Client services

Our Support & Client Services office hours are as follows:

Monday – Thursday:  07:30 – 17:00
Friday: 08:00 – 16:00
Saturday: 09:00 – 12:00  

*Sage Pastel Accounting will be closed on all Public Holidays. 


For the upcoming festive season, please take note of the below dates and closure times, to avoid any disappointment:

On the following days, we will be closing at 14:00:

  • 21 December 2018
  • 28 December 2018
  • 31 December 2018

On 24 December 2018, our support desk will close at 12:00.

There will be no Saturday support on the following Saturdays due to the festive season:

  • 15 December 2018
  • 22 December 2018
  • 29 December 2018
  • 5 January 2019

View all contact details for Sage Pastel Accounting

View in Google Maps

Sage VIP Payroll and HR

New Customer Sales
+27 12 420 7201
[email protected]

Existing Customer Sales

+27 12 420 7207
[email protected]

Support
Premier/Sage 200c VIP:  [email protected]
Sage 300 People:  [email protected]
Premier HR:  [email protected]
ESS:  [email protected]
ODBC/Special Solutions Support:  [email protected]
InfoSlips:  [email protected]
SkillsMap:  [email protected]

Other
Renewal queries:  [email protected]
Account queries:  [email protected]


View all contact details for Sage VIP Payroll & HR

Sage Pastel Payroll & HR

Payroll Renewals
+27 11 304 4470
[email protected]

Support

+27 11 304 4300
[email protected]

Please note that our Support and Consulting operating hours are as follows:

Monday – Thursday:  08:00 – 17:00

Friday: 08:00 – 16:00

Saturday: 09:00 – 12:00

We will be closed on all public holidays.


For the upcoming festive season, please take note of the below dates and closure times, to avoid any disappointment:

On the following days, we will be closing at 14:00:

  • 21 December 2018
  • 28 December 2018
  • 31 December 2018

On 24 December 2018, our support desk will close at 12:00.

There will be no Saturday support on the following Saturdays due to the festive season:

  • 15 December 2018
  • 22 December 2018
  • 29 December 2018
  • 5 January 2019


View all contact details for Sage Pastel Payroll & HR

View in Google Maps

Sage 100 & 200 Evolution

Sales
+27 11 304 3530
[email protected]

Support
+27 11 304 3300
086 11 COVER (26837)
[email protected]

Monday – Thursday:  07:30 – 17:00
Friday: 08:00 – 16:00
Saturday: 09:00 – 12:00  

*Sage 100 & 200 Evolution will be closed on all Public Holidays.  


For the upcoming festive season, please take note of the below dates and closure times, to avoid any disappointment:

On the following days, we will be closing at 14:00:

  • 21 December 2018
  • 28 December 2018
  • 31 December 2018

On 24 December 2018, our support desk will close at 12:00.

There will be no Saturday support on the following Saturdays due to the festive season:

  • 15 December 2018
  • 22 December 2018
  • 29 December 2018
  • 5 January 2019

View all contact details for Sage 100 & 200 Evolution

View in Google Maps

Sage Business Cloud Accounting

Payroll and Accounting Sales
+27 11 304 3663
[email protected]
[email protected]

Accounting Support
+27 11 304 3805
[email protected]

Monday – Thursday:  07:30 – 17:00
Friday: 08:00 – 16:00
Saturday: 09:00 – 12:00  

*Sage Business Cloud Accounting will be closed on all Public Holidays. 


Payroll Support

+27 861 777 270
[email protected]


For the upcoming festive season, please take note of the below dates and closure times, to avoid any disappointment:

On the following days, we will be closing at 14:00:

  • 21 December 2018
  • 28 December 2018
  • 31 December 2018

On 24 December 2018, our support desk will close at 12:00.

There will be no Saturday support on the following Saturdays due to the festive season:

  • 15 December 2018
  • 22 December 2018
  • 29 December 2018
  • 5 January 2019


Sage Talent Solutions

Talent Solutions
+27 12 420 7553
[email protected]

Monday – Thursday:  07:30 – 17:00
Friday: 08:00 – 16:30


Our Head Office

Sage SA Head Office

Tel:+27 (0)11 304 1000
Fax:+27 (0)11 304 1001

Physical Address:

East Entrance:
Sage Technology Park
102 Western Service Road
Gallo Manor
Ext 6

View in Google Maps

West Entrance:
56 Lotus Road
Gallo Manor
Ext 6
2191