Support and Upgrades 

At Sage Pastel our dedicated Contact Centre is committed to the consistent support of our customers.

Product Support for Sage Pastel Accounting

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Sage Pastel Contact Centre

As South Africa’s preferred choice in accounting, ERP and business management software, Sage Pastel’s contact centre is committed and focused on providing you with all the support you need, when you need it. Our contact centre agents have been divided into various specialised teams to ensure that you get the help you need first time around. You can log a support call telephonically, via e-mail or online and a trained contact centre agent will be there to assist you.

Sage Pastel scooped the award for Best Help Desk in the World at the World Contact Centre Awards in Las Vegas during November 2013.

Whatever your support needs, let us be your partner in business, because at Sage Pastel we always go beyond accounting.

Register your Software

Secure card Payments

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Click here to view the Sage Pastel Business Care Licence benefits.

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Sage Evolution Annual Renewal

Sage Evolution Accounting and all modules within the Sage Evolution range are subject to an annual renewal fee. This business model provides you with a number of important benefits including updates, upgrades, and first line telephonic and e-mail support. The compulsory annual renewal is payable on the anniversary date of registration of the application. It gives you peace of mind that you will always have the backup service, support and expertise you need.


Sage Pastel Accounting

Follow these instructions carefully to ensure you install your Sage Pastel Accounting correctly:

  1. To download this file, right click on the file link. Select Save Target As and select your Desktop as the location to save the file to.
  2. Locate the Partner.zip or Xpress.zip file you have just saved on your Desktop and right click on it.
  3. Select the option to Extract the files.
  4. Double click on the extracted file.
  5. Once this file is open, double click the Setup.exe icon. This will start the Sage Pastel Installation wizard. Follow the onscreen instructions to install the application.
  6. Once the installation has been completed, restart your computer and then start your Sage Pastel program by clicking on the new Sage Pastel Partner or Xpress Icon.

To ensure that the update has successfully installed, go into Help | About, and check that the version number displayed is the same as the version number of this update.


To download Partner/Xpress V12.1.6, click on the link below:

To download Partner/Xpress V11, click on the link below:



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