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Privacy Policy and Cookies

  1. About this policy

    This is the privacy policy for The Sage Group plc (“Group” or “us” or “we” or “our”), where we are committed to protecting and respecting your privacy.

    This policy (together with our Terms of Use and any other documents referred to in it) explains how we collect and use any personal data you provide to us or which we collect from you and how we will process such data. Please read this privacy policy carefully as by accessing and/or using our website (“our site”), you are deemed to accept and consent to the terms of this privacy policy and the practices described in it.

  2. About us

    We are a public limited company registered in England and Wales under company number 02231246. Our registered office is at North Park, Newcastle upon Tyne NE13 9AA.

    We are registered on the Information Commissioner’s Office Register of Data Controllers under registration number Z7268478. If you would like any further information on this, you can visit the Information Commissioner’s website at http://www.ico.org.uk/

    For details on how to contact us, please refer to our Contact Us page. Alternatively if you have any queries about the information we hold on you, please contact our Data Protection Compliance Officer, who is our Group Legal Director and Company Secretary, using the address above. Alternatively, you can email [email protected] or telephone 0191 294 3000.

  3. How we collect information from you

    We may collect and process information that you give us. You may give us information about you by filling in any forms, surveys etc. on our site or by corresponding with us by phone, email or otherwise. This may include information you provide when you subscribe, register, enter a competition, promotion, sign for a news alert, complete a survey, or participate in any discussions or other social media functions, make enquiries, provide feedback or where you report a problem with our site. We may also collect information if you contact us offline for example by telephone, fax or post. The information you give us may include your name, address, email address, and phone number.

    We may collect anonymous information about you when you visit our site through the use of various technologies including the use of ‘cookies’ and ‘web beacons’ which may include technical information, including:

    • the Internet Protocol (IP) address used to connect your computer to the internet, any login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including data and time), items you searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call our contact number.

    Cookies and traffic data

    Cookies are small text files which are transferred from our website and stored on your computer’s hard drive. It helps a website to ‘remember’ who you are. Cookies are used and relied on heavily for everyday use of the internet as well as allowing us to provide you with a good experience when you browse our site and also allows us to improve our site. You can disable cookies using your browser (see below), but please note that if you decide not to accept all of the cookies, you will still be able to enter our site but some things might not work properly and may affect your ability to use our site.

    There are many different types of cookies so we have produced the below guide to help you understand what cookies we use on our site:

    Session cookies

    These are temporary cookies which are deleted when you close your browser or leave your session on our site. We use session cookies on our site and in some of our products and services to identify and track users and to store information about your preferences.

    Persistent cookies

    Persistent cookies enable our site to ‘remember’ who you are and to remember your preferences on our site. Persistent cookies will stay on your computer or device after you close your browser or leave your session on our site.

    Web analytics cookies and similar technologies

    Our site uses web analytic cookies. These cookies allow us to recognise and count the number of visitors and see how they move around our site. This helps us make our service to you better.

    Cookies list and disabling cookies

    For a list of the cookies that we use on our websites (essential and non-essential) please click here to view our ‘cookies list’. We have tried to include all the cookies that we use but sometimes there may be a delay in updating the list. If you think a cookie is missing or notice a discrepancy, please do let us know.

    You may be able to configure your browser to restrict cookies or block all cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our site.

    For more information about cookies and instructions on how to adjust your browser settings to accept, delete or reject cookies, see the Internet Advertising Bureau website http://youronlinechoices.co.uk.

  4. Sharing your information

    We may share your information with:

    • another organisation to whom we transfer our agreement with you.
    • another organisation if we sell or buy (or negotiate to sell or buy) any business or assets.
    • our funders or potential funders, such as our bank and with our professional advisors who has a reasonable need to see it.
    • any company within the Sage group of companies which may mean your information is transferred outside of the EEA (see further information at clause 8) so that they can provide products and services to you that you request.
    • reputable third parties on a commercial basis but only in an anonymous aggregated data form.
    • third party providers who supply services to us, or who process information on our behalf, may have incidental access to your information but will always take steps to ensure their security measures are adequate to protect your information.
    • enforcement authorities if asked to do so or to a third party in the context of actual or threatened legal proceedings or if otherwise required by law to do so.
  5. What your information is used for

    We use information held about you for marketing purposes if you agree to register with us. From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you. We may also share your information with other Sage companies within our group, as well as business partners and other carefully selected third parties so that they (or we) can contact you with information about products or services which we feel may be of interest to you. We or they may wish to contact you for this purpose by telephone, post or email.

    We may also use and analyse the information that we collect so that we can administer, support, improve and develop our site.

    If you do not want the information we hold on you to be used in these ways, you must contact us either by writing to our Data Protection Compliance Officer or by emailing us at [email protected] and establishing your preferences. You may also request that we do not share your information with any third parties.

  6. Your information

    If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact our Data Protection Compliance Officer or by emailing us at [email protected]. If you request a copy of your information you will need to pay a statutory fee which is currently £10.00. However, before we agree to this, you must provide to us sufficient evidence of your identity as well as sufficient details of the information you wish to see to enable us to locate it.

  7. Security and storage information

    We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

    Please remember that the internet and email is not always secure and whilst we will always do our best to protect your information, we cannot guarantee your information will remain secure and any information you transmit via our site or which is emailed to us is done at your own risk.

    If we have given you, or you have chosen, a password to access certain areas of our site, please keep your password safe – we will not share this password with anyone.

  8. Transfers outside of the EEA

    Personal data within the European Economic Area (“EEA”) is protected by data protection laws but other countries outside of the EEA do not necessarily protect your personal data in the same way or give the same level of protection to your information. The EEA comprises the EU countries and Norway, Iceland and Liechtenstein.

    Our site and email servers are hosted in the United States and this means we do transfer any information which is submitted by you through this site or via email outside of the EEA to the United States. For instance, where you provide information in order to sign up to news or email alerts. Any personal information you provide to us through this site or by emailing us will be routed to the US server before it is then sent to the relevant Sage department as well as being stored on our email servers which are hosted in the United States. We have taken steps to ensure that our host provides the necessary level of protection for your information. But if you do not want your personal information to be transferred outside the EEA, you should not use this site or contact us via email or register for any of our newsletters. By supplying your personal information through this site or via email you are consenting to such transfer outside of the EEA.

  9. Other sites

    If you follow a link from our site to another third party website, this policy will no longer apply. We are not responsible for how other websites handle your information and we encourage you to read the privacy policies appearing on those websites. We do not accept any responsibility or liability for such third party websites and you use such third party websites at your own risk.

  10. Changes to our privacy policy

    We may change our privacy policy from time to time. We will always update the privacy policy on our site, so please try to read it frequently to see any updates or changes. This privacy policy was last updated on 14 November 2013 and prior to this in 2012.

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