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We provide answers the way you want to receive them. Go online anytime with our self-help services. Access our knowledgebase, online forum (Sage City), and training. Even get Sage advice. Because your success is our business.
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Get your answers fast with our knowledgebase or self-help. It's an online portal with up-to-date info, ideas for troubleshooting, and more.
Use our online community (Sage City) to ask questions, share ideas, and solve issues with Sage customers, employees, and product experts.
If you have issues with your account, payment options, or order tracking, chat us online. Our customer service can help.
Call: 866-996-7243 (SAGE)
Get technical issues ironed out online, real-time. Some of the options require you to logon.
Whether you are just getting started, looking to increases your knowledge, or want to know everything about your Sage product, Sage University is your training resource. You’ll find that we have hundreds of courses designed for multiple experience levels and job roles. Choose a product.
We realize that product knowledge is even more powerful when accompanied by leadership education and professional development courses. Additionally, we recognize your need to fit training into your busy schedule. With that in mind, If you prefer online, on-demand, 24/7 access, we have it. If you prefer online, live, instructor-led training, we have it. Maybe you prefer the classroom? We have that, too—lecture and hands-on lab courses. What are you looking for?
Join our community—Sage City—and ask questions, share ideas, and solve issues with fellow customers, Sage employees, and product experts. We have product-specific and general business communities.
Our premier event, Sage Summit, has some of the best thought leaders speak about the topics you care about: how to grow your business, security, Big Data, and more. Keep the conversation going.
Go In Person
We call our plans Sage Business Care because we care about your business.
Of course, all Sage customers get answers by experienced and friendly employees. But Sage Business Care customers get access to more services and personalized attention. Find the plans available for your product.
Need to know more about the coverage you already have?
Customers are our top priority and the lifeline of our organization. We consistently operate with our customers' best interests in mind and offer professional assistance—through online self-service options, phone support, and an extensive network of business partners, certified consultants, and authorized training centers.
The Sage support and services team delivers an innovative advisory approach to help Sage customers better utilize and derive more value from Sage solutions.
In addition to answering questions and resolving technical concerns, Sage proactively offers valuable advice on using Sage solutions to their fullest potential—helping customers realize a higher return on investment:
Sage Business Care plans provide customers with access to a variety of valuable services, such as:
Our goal is for our customers to receive exceptional service from the best resource available to answer questions quickly and accurately. We work to resolve our customers' Sage product-specific questions and concerns; however, when customers are experiencing issues outside the scope of Sage products, we will refer customers to the appropriate resource who is best equipped to assist with those issues. These resources may be the customer's internal personnel, a Sage-authorized business partner, a certified consultant, or a third party provider. Sage's professional services and Sage University teams also offer a wide variety of services.
Topics that are not covered under a Sage Business Care plan, where a Sage Customer Support team member will proactively provide the most appropriate alternative resource, include:
Please refer to the chart below for additional information and resources. For additional questions, please contact a Sage Customer Care team.
* Please note that references in this document to third party software, products or applications, does not encompass all third party software, products and applications that Sage provides (directly or through an authorized Sage Business Partner) as part of a customer's solution.
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