2018
Look out for the chat pop-up within your Sage product that gives you one click access to our skilled Customer Services Team of analysts and engineers.
This Live support will allow you to communicate with us in real time for quick, easy and effortless support.
Convenient, hassle free and no more spending time on the phone waiting to speak to someone.
Handling your Year End is really simple and should not intimidate you. Here are a few reasons why:
Year End is a crucial time and we've made sure that you are prepared. For the complete how to guide click here.
Please note that our Support operating hours are as follows:
Monday - Thursday: 08:00 - 17:00 Friday: 08:00 - 16:00 Saturday: 09:00 - 12:00
We will be closed on all public holidays.
For the upcoming festive season, please take note of the below dates and closure times, to avoid any disappointment.
On the following days, we will be closing at 14:00: 21 December 2018 28 December 2018 31 December 2018
On 24 December 2018, our support desk will close at 12:00.
There will be no Saturday support on the following Saturdays due to the festive season: 15 December 2018 22 December 2018 29 December 2018 5 January 2019
Should you require Support assistance, please visit the following links to access helpful online resources.
Please note, our Customer Services department will be closed on Saturday 10th November. Should you require Support assistance, please visit the following links to access helpful online resources.
2018
We’re aware of the VAT increase to 15% as announced during the Budget Speech on 21 February 2018. We’re currently working on a release to ensure you’re compliant before the effective date of 1 April 2018. We’ll keep you updated here and via email. You are not required to make any changes to your VAT settings in Accounting. We’ve got you covered.
2017
From 18 December 2017 to 5 January 2018, our operating hours will change as detailed below:
Monday – Thursday 08:00 – 17:00
Friday (22 & 29 December 2017) 08:00 – 14:00
Saturday (23 & 30 December 2017) & public holidays: closed
We apologise for any inconvenience caused and wish you a happy festive season.
2016
Please note that Automatic Feeds for Standard Bank are currently unavailable. Please click here for a workaround.
We have been notified by the Yodlee technical team that there is an ongoing problem with ABSA bank feeds which our data team is tracking closely.
Please click here so that we assist you with amending your bank statements. Make use of the CSV file template provided here, to copy your data on to as it has the correct format. You may also download the statement in OFX as well which does not require any format. You will need to make sure that the OFX file has been extracted from the ZIP folder you receive it in.
Click here for a document to assist you if all the data is in one column on Excel to do text-to-columns changes.
We have been notified by the Yodlee technical team that there is an ongoing problem with FNB bank feeds which our data team is tracking closely.
Please click here so that we assist you with amending your bank statements. Make use of the CSV file template provided here, to copy your data on to as it has the correct format. You may also download the statement in OFX as well which does not require any format. You will need to make sure that the OFX file has been extracted from the ZIP folder you receive it in.
Click here for a document to assist you if all the data is in one column on Excel to do text-to-columns changes.
You might have noticed that Internet Explorer no longer saves your login credentials on the sign in page. This change has been made by Microsoft for security reasons. If you prefer to have the details saved, switch to Google Chrome and ensure that the options below have been selected in the browser settings.
Call volumes and email volumes are expected to increase as a result of the financial Year End period. Skip the queue and get all your year end questions answered here.
2016