Support Notifications

You spoke, we listened!

Look out for the chat pop-up within your Sage product that gives you one click access to our skilled Customer Services Team of analysts and engineers.

This Live support will allow you to communicate with us in real time for quick, easy and effortless support.

Convenient, hassle free and no more spending time on the phone waiting to speak to someone.

Handling your Year End is really simple and should not intimidate you. Here are a few reasons why:

• You are able to run the Year End at a later stage
• You can process adjustments after you've completed your Year End
• Financial years in Sage Accounting only affect your reports

Year End is a crucial time and we've made sure that you are prepared. For the complete how to guide click here.

We’ve packed our latest release with awesome functionality: Item Bundles Bundled Items are associated with particular items that are regularly duplicated on a Customer Invoice. It allows you to group multiple items into a single code. When you invoice, you enter the Item Bundle Code and the system adds all items linked to that bundle onto the invoice. Let our short videos show you how to create and process an item bundle: Creating Item Bundles Processing Item Bundles Recurring Journals Recurring journal entries are associated with particular expenses or transactions that are repeated every accounting period. They are typically done to record items like accruals, depreciation, amortization, and allocations. If the accounts involved and the amounts of the entry are identical each month, this is sometimes referred to as a standard journal entry. Let our short video show you how to process a recurring journal: Process Recurring Journals Sales Order The Sales Order is an order issued by a business to a customer. A Sales Order is raised when an initial quote is approved, and the transaction is underway. The document specifies the details about products and/or services ordered by a specific customer along with the price, quantity and terms and conditions. Businesses use this as a confirmation document that is send to the customers before delivery of goods or services and in some instances to reserve the specified stock. Let our short video show you how to process a sales order: Create a Sales Order Click here for the complete Release Notes - Version 4.1.6 document.

Please note that our Support operating hours are as follows:

Monday - Thursday: 08:00 - 17:00 Friday: 08:00 - 16:00 Saturday: 09:00 - 12:00

We will be closed on all public holidays.

For the upcoming festive season, please take note of the below dates and closure times, to avoid any disappointment.

On the following days, we will be closing at 14:00: 21 December 2018 28 December 2018 31 December 2018

On 24 December 2018, our support desk will close at 12:00.

There will be no Saturday support on the following Saturdays due to the festive season: 15 December 2018 22 December 2018 29 December 2018 5 January 2019

Should you require Support assistance, please visit the following links to access helpful online resources.

 

• Sage City
• Sage Knowledge base
• Online Help Centre

Please note, our Customer Services department will be closed on Saturday 10th November. Should you require Support assistance, please visit the following links to access helpful online resources.

• Sage City
• Sage Knowledge base
• Online Help Centre

Find answers in our fully packed financial year end guide to learn how to close off your financial year in Accounting. Click here for the guide.

We’re aware of the VAT increase to 15% as announced during the Budget Speech on 21 February 2018. We’re currently working on a release to ensure you’re compliant before the effective date of 1 April 2018. We’ll keep you updated here and via email. You are not required to make any changes to your VAT settings in Accounting. We’ve got you covered.

From 18 December 2017 to 5 January 2018, our operating hours will change as detailed below:

Monday – Thursday 08:00 – 17:00

Friday (22 & 29 December 2017) 08:00 – 14:00

Saturday (23 & 30 December 2017) & public holidays: closed

 

We apologise for any inconvenience caused and wish you a happy festive season.

Standard Bank is in the process of updating their website. This means that all users will have their internet banking profiles moved from the old site to the new one. You will now have new login details (email and password) that will be provided by Standard Bank once you have been registered on the new site. You will need to follow up with Standard Bank on the process of your registration and update your login details in Accounting once you have been registered. They are updating all users automatically in batches. Should you wish to speed this up, you will need to contact Standard Bank directly. Please note that Sage cannot assist in this regard and all users will need to represent themselves at the bank for security reasons.

Please note that Automatic Feeds for Standard Bank are currently unavailable. Please click here for a workaround.

Please note, clients connecting via a Telkom LTE connection will experience errors when accessing the Accounting website. For further assistance on this, we ask that you please contact the Telkom support desk.

We have been notified by the Yodlee technical team that there is an ongoing problem with ABSA bank feeds which our data team is tracking closely.

Please click here so that we assist you with amending your bank statements. Make use of the CSV file template provided here, to copy your data on to as it has the correct format. You may also download the statement in OFX as well which does not require any format. You will need to make sure that the OFX file has been extracted from the ZIP folder you receive it in.

Click here for a document to assist you if all the data is in one column on Excel to do text-to-columns changes.

 

• SOA - Importing Bank Statements.pdf
• Bank statement CSV format template.csv
• SOA - Text to Columns in Excel.pdf

Accounting has intermittent connection. We are busy resolving this issue. We apologize for the inconvenience.

We have been notified by the Yodlee technical team that there is an ongoing problem with FNB bank feeds which our data team is tracking closely.
Please click here so that we assist you with amending your bank statements. Make use of the CSV file template provided here, to copy your data on to as it has the correct format. You may also download the statement in OFX as well which does not require any format. You will need to make sure that the OFX file has been extracted from the ZIP folder you receive it in.
Click here for a document to assist you if all the data is in one column on Excel to do text-to-columns changes.

 

• SOA - Importing Bank Statements.pdf
• Bank statement CSV format template.csv
• SOA - Text to Columns in Excel.pdf

You might have noticed that Internet Explorer no longer saves your login credentials on the sign in page. This change has been made by Microsoft for security reasons. If you prefer to have the details saved, switch to Google Chrome and ensure that the options below have been selected in the browser settings.

Call volumes and email volumes are expected to increase as a result of the financial Year End period. Skip the queue and get all your year end questions answered here.

Please note that from 12 December until 3 January Support & Client Services’ operating hours are from 8 am to 5pm, Mondays to Thursdays, 8am to 4:30pm on Fridays and 9am to 12pm on Saturdays. We will be closing at 2pm on both the 23rd and 30th of December. On Saturday 24 December and Saturday 31 December, as well as all the public holidays over the festive season, we will be closed. We apologise for any inconvenience.

Standard Bank are experiencing connectivity errors with Bank Feeds. Click here for a workaround on getting your bank feeds into Accounting with a manual refresh. We will keep this notification posted with updates.