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Customer service

Creating fans for life, one solution at a time.
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Frontline day savers

People are at the heart of all that we do at Sage. And our ambition is to help businesses flow in the best way possible. How? By putting the needs of our customers at the centre of every decision. Our Customer Service teams are masterminds in pairing problems with simple and effective solutions. But they also pride themselves on their extensive knowledge of our products and the individual needs of each customer. From Customer Service Apprentices to Technical Support Experts and Analysts, our people are trained to provide the best possible technical support.

Customer service teams snapshot

Our Customer Service teams are essential to ensuring that our products and services continue helping customers thrive throughout their growth journey.
At Sage, our people truly care about creating outstanding customer experiences and solutions. Our Technical Support Expert teams are trained through our learning programmes to become experts in learning, listening and support. Whether it’s providing functional and technical frontline support for our products, or developing self-service platforms, they’re naturals in building relationships while putting their technical knowledge into action.
Our Customer Support Team Managers have perfected their craft and thrive on mentoring their people to do the same. By seeing their work reflected within their team, they not only enrich the careers of their employees, but their own too.

The Customer Support teams are a group of high-class experts who need a support system they can trust and a manager who nurtures new talent to grow and evolve. Day-to-day, this role involves boosting engagement, driving the performance of their people and providing various levels of support.
Unlike most people, these managers love change. Why? Because it means being the reason why things are getting done better. They’re ready to craft solutions for whatever comes their way so Customer Services runs smoother.

To reap maximum impact, Change and Readiness Managers strategically influence stakeholders across the business. They start with knowing what people need, then infuse their change projects with the benefit of everyone in mind. It’s through mutual trust and a willingness to teach that these leaders execute projects and bring continuous improvement to Sage.

Make people's day better

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Insider knowledge

Hear from Customer Service colleagues.
"It's an incredible place where everyone feels like they belong, and creativity is celebrated. No idea is considered daft; we're encouraged to be bold and creative. The fact that many of my colleagues have long lengths of service speaks volumes about the positive work environment."

Gemma
Real-Time & Incident Analyst

"The more I got to know Sage, the better I felt about being part of it: the 5 volunteering days allow me to give back to causes I care about in the community, whilst qualifying as a Healthy Mind Coach gives me the chance to support colleagues in need. Furthermore, the fast-moving culture here lets me thrive and be both human and bold (basically my own true self!), since certain teams operate in a start-up style, where I can wear many different hats in my role."

Teo
Account Manager

"I love puzzles and problem solving. A lot of the work that I get to do is trying to solve puzzles for our customers so they enjoy Sage even more. They love that I am driven to give them resolutions, it makes for a great relationship."

Vanessa
Customer Services Agent

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