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Accessibility statement for Sage.com

Version 1.0 - Updated 10 May 2023

This accessibility statement applies to the Sage.com website.

We want as many people as possible to be able to use Sage.com. That means you should be able to:

  • Use the web product on small screen devices without the need to scroll the page horizontally
  • Zoom in by 200%, or change the size and spacing of text, without the text running off screen
  • Use only your keyboard to navigate
  • Listen to and interact with the website using a screen reader, such as Apple’s VoiceOver

AbilityNet also has advice on making your device easier to use if you have a disability.

Important note: Sage.com is currently updating the website. We’re bringing in improved accessibility support as we go, but not all features benefit from this technology yet.

Technical information about accessibility

Sage.com uses the Web Content Accessibility Guidelines (WCAG) version 2.1 AA as its minimum standard for accessibility compliance.

Non-text content

We would like all images, graphics, and objects on a page that have meaning to have a text alternative. However, sometimes text alternatives aren’t available, they aren’t easy to understand, or they don’t match what is presented visually. We’re working to fix this by replacing older code and resolving identified bugs.

Time-based media

We would like to provide captions for time-based media. We would also like to provide audio description tracks or a text alternative (transcript) to allow users who are visually impaired or blind to fully understand the content of the video.

Tabs

We would like to ensure elements marked as tabs are marked up correctly to avoid confusion for screen reader users.

Custom elements

We would like to ensure where custom controls have been used on the website that these controls are accessible for all users.

PDFs

We would like PDFs to be accessible correcting the reading order of the PDF document, and ensuring the PDF is correctly tagged so it is available to screen reader users and ensure all PDFs have a title that describes the topic.

Lists

We would like to update the website where content is visually grouped together as lists so that the corresponding relationships are programmatically available to screen reader users.

Tables

We would like to ensure where tables are used on the website that they are structured correctly.

Breadcrumb trail

We need to enable the progress indicator which uses CSS to convey information to be announced by screen reading software.

Keyboard focus

When using the tab button to move around, we would like the sequence of movement to be logical. However, our testing revealed some situations in which the order isn’t as we’d expect. We’re working to fix this.

When there are interactive components on the screen we need to ensure there is a visible focus state indicator.

Keyboard

We would like everything that’s interactive to be accessible using the keyboard alone. However, there are elements which cannot be accessed using a keyboard only. Our site navigation, tables, and some buttons aren’t yet keyboard accessible. To fix this, we are working on new navigation, tables, and buttons to remove any keyboard traps.

Hidden checkboxes

There are checkboxes which have been customised and hidden incorrectly.

Form controls – labels and groups

We need to ensure all form controls have a programmatically associated label and, where inputs are part of a group, they have a shared or common label.

Timing

We would like to adjust the timings of timeout on the shopping cart to enable all users an opportunity to extend the period of time. We would also like to adjust the timings of content which disappears before some users may have had time to read it.

Bypass blocks

We would like to provide features to allow users to bypass repeated blocks of content, for example, navigation that appears on every page, as this may help some users. These features are not present in the product today, but we’ll add them.

Page titles

We would like to ensure all page titles are descriptive.

Modal

We need to ensure all our modals are accessible and do not trap users’ focus.

Links

We need to ensure all our links are labelled correctly, have accessible names, and appropriate markup.

Navigation semantics

We are updating our navigation structures, including mega-menus, to ensure the structures are labelled correctly.

Buttons – accessible name

We are ensuring all buttons which use an icon or image have suitable alternative text which will act as the accessible name for the component.

Confusing labels on carousel

We need to ensure our carousel content is labelled descriptively.

Contrast

We would like the visual presentation of everything that’s interactive to have good contrast against background colours to support people with visual impairments. However, in some places, this isn’t the case. To fix this, we’re working on improved visual styles.

We would like the visual presentation of text to have good contrast against background colours to support people with visual impairments. However, in some places, this isn’t the case. To fix this, we’re working on improved visual styles and phasing out the use of placeholder text.

Content on hover or focus

We need to ensure our content is easily dismissible when presented on mouse hover.

Non descriptive headings and labels

We want to ensure all of our headings describe topic or purpose. We need to ensure the purpose of our buttons are concise and unambiguous, to be understood when screen readers are navigating out of context.

Status message (including errors)

If a status message appears, we would like it to be clear to all users. Right now, messages aren’t coded in a way that users of some assistive technologies would notice. To fix this, we’re developing how our messages are coded.

How we tested this product

This audit was conducted on 08 August 2022. Testing was conducted using a variety of methods and technologies.


Browsers and Assistive Technology (AT) combinations for desktop using Windows version 11:

  • JAWS 2019 using Chrome and Edge browser (version 104).
  • NVDA 2022.2 using Chrome browser (version 104).
  • Dragon Voice Activation v15 using Chrome browser (version 104).
  • Keyboard using Chrome browser (version 104).
  • Screen Magnification (Reflow, Text Spacing) using Chrome browser (version 104).
  • Windows Magnifier using Chrome browser (version 104).
  • ZoomText using Edge browser (version 104).
  • System inverted colours using Edge browser (version 104).


Browsers and Assistive Technology (AT) combinations for mobile and tablet:

  • VoiceOver on iOS using Safari browser (version 14.1.2).
  • Talk Back / Voice Assistant on Android using Chrome browser (version 104).
  • Magnification on Android using Chrome browser (version 104).
  • Pinch to Zoom on iOS using Safari browser (version 14.1.2).
  • System inverted colours for iOS and Android using Safari browser (version 14.1.2).

Feedback and contact information

If you need support, find problems not listed on this page, or if you believe we are not meeting accessibility requirements, please contact us at [email protected].

We’ll consider any requests and get back to you as soon as possible. For any general Sage Accounting technical enquiries please call +44 191 479 5911.

Feedback and contact information

If you need support, find problems not listed on this page, or if you believe we are not meeting accessibility requirements, please contact us at accessibility@sage.com.

 

We’ll consider any requests and get back to you as soon as possible. For any general Sage Accounting technical enquiries please call +44 191 479 5911.

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