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Prepare and empower your business during uncertain times

We are here to support you during this time. We’ve gathered information and resources to help navigate the current Coronavirus COVID-19 situation. You can also find out about support for Sage solutions, including enabling your remote working capabilities. Check this page often for updates.

Prepare and empower your business during uncertain times

Find help and advice about managing your business remotely.

Small business webinar series with CPA Canada

Sage has partnered with CPA Canada to host a comprehensive webinar series focusing on evolving business trends and entrepreneur issues amid COVID-19.

CFO 3.0 Breakthrough Finance Webcast

As mid-size organizations are forced to rethink and reimagine how to survive in this new digital era, the CFO is uniquely positioned to drive digital transformation.
Steve Hare
Steve Hare, CEO: Navigating uncertain times with calm, caution, and commitment
Paul Struthers

A message from Paul Struthers, Executive VP and Managing Director, Sage Canada

Webinars and training: Support for your business

Small business webinar series with CPA Canada

In light of the current climate in our communities and across the nation, Sage has partnered with CPA Canada to host a free comprehensive webinar series focusing on evolving entrepreneur issues, along with in-depth discussions with subject matter experts on key business continuity topics impacting Canadian small businesses.

CFO 3.0 Breakthrough Finance Webcast

Join our discussion on how the responsibilities of the CFO and the office of finance have evolved and how they are playing a key role in their business during a disruptive and ever-shifting landscape.

Sage Small Business Webcast Series

A series of free webinars hosted by small business experts for business owners and managers.  Learn how to take your business forward with valuable tips, strategies and resources from this series.

Sage Accountants Forum

Are you a client-serving bookkeeper or accountant? From May 7 to June 26, join us for a series of must-attend, no-cost, online learning experiences filled with valuable product and industry insights that will help you perform at your best and drive your practice forward. 

Sage Drive, now access your company data from anywhere

Empower yourself to staying on top of your finances remotely, even when working from home.

Cut through the confusion: Understanding Sage 50 and Sage 50cloud

Stay productive while working from home, with the versatile cloud connected services of Sage 50cloud.

Streamlining your day with Sage Bank Feeds

Still visiting a bank or manually entering your statements? Save time with simplified bank reconciliation on Sage 50cloud.

Get paid faster with smart payment processing solutions in Sage 50

Cash flow difficulties due to outstanding customer payments?  Learn how to provide more convenient customer payment options today.

Marketing Webinars for Medium Segment Partners

Marketing webinars, exclusively for our medium segment partners, dedicated to giving quick tips, updates on new trends and handy step-by-step guides. All webinars are 30-minutes long and designed with advice you can action straight away.

Product support

Choose your Sage product to find help and advice about managing your business remotely.

Sage Business Cloud Accounting icon

Sage Business Cloud Accounting

Sage 50cloud Accounting

Sage X3

Sage 300cloud

Sage 300cloud

Accountants and bookkeepers

All other products

Sage Coronavirus frequently asked questions

Sage continues to monitor the coronavirus situation and take steps to mitigate risks to our customers, partners, and colleagues. We have established global, regional, and local business continuity plans that are being retested and refined as a further cautionary measure. In addition, our global and regional taskforces meet daily. They are comprised of representatives from our Executive Committee and other executive management, supported by experts from risk, security, travel, people, property, IT, and communications. 
The North America regional taskforce is led by our Managing Director, Nancy Harris. We have implemented a set of safety precautions, including updated travel and safety guidance, and restricted travel to high-risk and outbreak areas. We are also in the process of proactively equipping our colleagues to work from home. As the situation develops, we will continue to assess and implement mitigation and prevention measures recommended by the CDC that will improve safety and help ensure business continuity.
We’ve taken steps to prevent or minimize service disruption by enabling a distributed workforce to operate from a home office in real time and collaborate with colleagues and customers as if they are sitting next to them. This also allows us to maintain service to our customers and partners in events such as this.
To help limit the impact and spread of the coronavirus, we ask that customers and partners help us take cautionary mitigation measures; for example, limiting face-to-face business meetings and instead using video conferences wherever possible. We are monitoring the situation and will follow all local and global health guidelines, including those from WHO and the CDC.
We are confident we have the proper business continuity plans in place to continue to serve our customers. The teams who provide our software services and support services are well prepared to continue operations in the event of any Sage office impacts. We are also implementing contingency plans for our back-office functions to ensure customers receive the same great service they have become accustomed to. Since this is a fast-moving situation, we are constantly assessing our capabilities and implementing controls and solutions as needed.
Many customers are facing the need to close offices and support access to Sage solutions by remote employees. While options vary by solution, most of our products can be accessed remotely, if necessary. Options range from remote VPN access to desktops and servers, to implementing Sage Drive (Sage 50cloud), Sage 300cloud web screens, or third-party hosting. Please check with your business partner or Sage support to discuss the best option for your company.

Business advice about Coronavirus (COVID-19)

We’ve collated tips and advice to help you adapt your business and provide resources to your employees.

Read Steve's blog
Make Room for Change and Growth with Modern Cloud-based Accounting Solutions

Make Room for Change and Growth with Modern Cloud-based Accounting Solutions

Evolution of Technology and the Impact on Accounting Software of Today We’ve seen several generations of financial accounting systems emerge over the last 4-5 decades. Initially, there were mainframe applications that only completed the most computationally intensive aspects of a financial process. High cost computing hardware drove a lot of the early specialization in application […]

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7 important steps to combat unpaid invoices and get paid

7 important steps to combat unpaid invoices and get paid

Collecting on unpaid invoices can be a daunting task. It can be nerve-wracking trying to approach the conversation firmly enough to get you paid but delicately to not damage the customer relationship. “At the end of the day you’re owed money,” says Paul Donno, chartered accountant and director of Accounts Online. “They’ve received your service […]

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Free Guide: The Practice of Now 2020

Free Guide: The Practice of Now 2020

Download this year’s Practice of Now 2020. This industry guide for accountants and bookkeepers provides industry analysis based on the interviews of thousands of stakeholders worldwide to take the pulse of the profession at large. This report is mandatory reading for any accounting professional. It provides an unparalleled degree of insight into their industry – […]

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8 ways to get invoices paid without any awkward conversations

8 ways to get invoices paid without any awkward conversations

How long does it take for your customers to process your invoices and pay for your goods or services?  And how many awkward conversations do you have to have along the way? It’s estimated that around 350 billion invoices are issued around the world each year. Sage’s own research reports that more than 1 in […]

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Danica Imports leverages ERP to weather the storm and pivot to B2C

Danica Imports leverages ERP to weather the storm and pivot to B2C

Ahead of the upcoming Sage webinar ‘Managing Supply Chain Risk and Distribution for Distributors’ Sushil Arora, CEO Danica Imports, talks to Sage Advice about how the wholesale business leveraged technology to protect revenue,  inform better business decisions and launch the direct to consumer channel. Like many Canadian businesses, the story of Danica Imports in 2020 […]

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What real customers say: 3 ways to improve your practice

What real customers say: 3 ways to improve your practice

The Practice of Now survey has been capturing the thoughts and feelings of accounting professionals since 2017, and the latest version is now available. For the 2020 edition of the report, a new element was added: an additional qualitative survey from Coleman Parkes, which involved carrying out in-depth interviews with users of accountancy services. This […]

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What service offerings do clients need in a post-COVID world?

What service offerings do clients need in a post-COVID world?

There’s little doubt that, as the coronavirus disruption of 2020 continues, many accountants have been walking alongside their clients for every step of the journey. Suddenly, accountants have found themselves superheroes of the economy because the help from governments and other bodies has been primarily financial in nature. They’ve both provided and explained the data […]

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5 reasons you should be using a receipt app

5 reasons you should be using a receipt app

Receipts are a part of business life. Whether you’re running a business, holding client meetings offsite or you travel for work, those little documents have probably seen the inside of your wallet or shoebox. They’re integral to keeping track of your expenses and outgoings, of course. But paper receipts are also monuments to yesterday. They […]

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Stay safe. Stay up to date. Stay supported.

Here are some additional helpful links for your business

Helpful information

Sage Partners relief announcement
Complimentary Sage U training resources

If you own a US product, please visit our US Sage Coronavirus Hub

Additional resources

Sage Legal Disclaimer

The information contained herein is for general guidance purposes only. It should not be taken for, nor is it intended as, legal advice. We would like to stress that there is no substitute for customers making their own detailed investigations or seeking their own legal advice if they are unsure about the implications of trade on their businesses.

While we have made every effort to ensure that the information provided herein is correct and up to date, Sage makes no promises as to completeness or accuracy and the information is delivered on an “as is” basis without any warranties, express or implied. Sage will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.