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Prepare and empower your business during uncertain times

We are here to support you during this time. We’ve gathered information and resources to help navigate the current Coronavirus COVID-19 situation. You can also find out about support for Sage solutions, including enabling your remote working capabilities. Check this page often for updates.

Prepare and empower your business during uncertain times

Find help and advice about managing your business remotely.

Small business webinar series with CPA Canada

Sage has partnered with CPA Canada to host a comprehensive webinar series focusing on evolving business trends and entrepreneur issues amid COVID-19.

CFO 3.0 Breakthrough Finance Webcast

As mid-size organizations are forced to rethink and reimagine how to survive in this new digital era, the CFO is uniquely positioned to drive digital transformation.
Steve Hare
Steve Hare, CEO: Navigating uncertain times with calm, caution, and commitment
Paul Struthers

A message from Paul Struthers, Executive VP and Managing Director, Sage Canada

Webinars and training: Support for your business

Small business webinar series with CPA Canada

In light of the current climate in our communities and across the nation, Sage has partnered with CPA Canada to host a free comprehensive webinar series focusing on evolving entrepreneur issues, along with in-depth discussions with subject matter experts on key business continuity topics impacting Canadian small businesses.

CFO 3.0 Breakthrough Finance Webcast

Join our discussion on how the responsibilities of the CFO and the office of finance have evolved and how they are playing a key role in their business during a disruptive and ever-shifting landscape.

Sage Small Business Webcast Series

A series of free webinars hosted by small business experts for business owners and managers.  Learn how to take your business forward with valuable tips, strategies and resources from this series.

Sage Accountants Forum

Are you a client-serving bookkeeper or accountant? From May 7 to June 26, join us for a series of must-attend, no-cost, online learning experiences filled with valuable product and industry insights that will help you perform at your best and drive your practice forward. 

Sage Drive, now access your company data from anywhere

Empower yourself to staying on top of your finances remotely, even when working from home.

Cut through the confusion: Understanding Sage 50 and Sage 50cloud

Stay productive while working from home, with the versatile cloud connected services of Sage 50cloud.

Streamlining your day with Sage Bank Feeds

Still visiting a bank or manually entering your statements? Save time with simplified bank reconciliation on Sage 50cloud.

Get paid faster with smart payment processing solutions in Sage 50

Cash flow difficulties due to outstanding customer payments?  Learn how to provide more convenient customer payment options today.

Marketing Webinars for Medium Segment Partners

Marketing webinars, exclusively for our medium segment partners, dedicated to giving quick tips, updates on new trends and handy step-by-step guides. All webinars are 30-minutes long and designed with advice you can action straight away.

Product support

Choose your Sage product to find help and advice about managing your business remotely.

Sage Business Cloud Accounting icon

Sage Business Cloud Accounting

Sage 50cloud

Sage 50cloud Accounting

Sage X3

Sage X3

Sage 300cloud

Sage 300cloud

accountants and bookkeepers

Accountants and bookkeepers

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All other products

Sage Coronavirus frequently asked questions

Sage continues to monitor the coronavirus situation and take steps to mitigate risks to our customers, partners, and colleagues. We have established global, regional, and local business continuity plans that are being retested and refined as a further cautionary measure. In addition, our global and regional taskforces meet daily. They are comprised of representatives from our Executive Committee and other executive management, supported by experts from risk, security, travel, people, property, IT, and communications. 
The North America regional taskforce is led by our Managing Director, Nancy Harris. We have implemented a set of safety precautions, including updated travel and safety guidance, and restricted travel to high-risk and outbreak areas. We are also in the process of proactively equipping our colleagues to work from home. As the situation develops, we will continue to assess and implement mitigation and prevention measures recommended by the CDC that will improve safety and help ensure business continuity.
We’ve taken steps to prevent or minimize service disruption by enabling a distributed workforce to operate from a home office in real time and collaborate with colleagues and customers as if they are sitting next to them. This also allows us to maintain service to our customers and partners in events such as this.
To help limit the impact and spread of the coronavirus, we ask that customers and partners help us take cautionary mitigation measures; for example, limiting face-to-face business meetings and instead using video conferences wherever possible. We are monitoring the situation and will follow all local and global health guidelines, including those from WHO and the CDC.
We are confident we have the proper business continuity plans in place to continue to serve our customers. The teams who provide our software services and support services are well prepared to continue operations in the event of any Sage office impacts. We are also implementing contingency plans for our back-office functions to ensure customers receive the same great service they have become accustomed to. Since this is a fast-moving situation, we are constantly assessing our capabilities and implementing controls and solutions as needed.
Many customers are facing the need to close offices and support access to Sage solutions by remote employees. While options vary by solution, most of our products can be accessed remotely, if necessary. Options range from remote VPN access to desktops and servers, to implementing Sage Drive (Sage 50cloud), Sage 300cloud web screens, or third-party hosting. Please check with your business partner or Sage support to discuss the best option for your company.

Business advice about Coronavirus (COVID-19)

We’ve collated tips and advice to help you adapt your business and provide resources to your employees.

Read Steve's blog
How COVID-fighting AbCellera leveraged Sage Intacct to manage finance operations on its growth journey

How COVID-fighting AbCellera leveraged Sage Intacct to manage finance operations on its growth journey

Erika Kinney, Controller at AbCellera Biologics Inc., explains how a switch to Sage Intacct helped the organization to maintain operations during an exciting period in the company’s growth journey and listing on the Nasdaq. At just five years old, the Vancouver-based AbCellera is making waves across Canada. The full-stack AI powered antibody discovery platform has […]

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Small business accounting: 5 steps to start your books

Small business accounting: 5 steps to start your books

Are you a small business just getting started? Getting started with your bookkeeping or accounting can be stressful for any new business owner. In this video, we will help guide you through the 5 easy steps on getting started with your books. Click the green button and download your free cash ledger bookkeeping template and […]

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7 business growth challenges to anticipate and overcome

7 business growth challenges to anticipate and overcome

Achieving consistent, sustainable growth is likely to be a fundamental goal for your business. Expansion can lead to all sorts of exciting opportunities for your company and new experiences for your employees. But it’s important to be prepared for the obstacles that might arise on the path to long-term success. From managing uncertainty to maintaining […]

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How to take advantage of Duty Drawback in Canada

How to take advantage of Duty Drawback in Canada

What is duty drawback in Canada? What goods qualify, which are exempt and how can companies take advantage of this program?

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Free Guide: 4 ways automation helps accountants and their clients

Free Guide: 4 ways automation helps accountants and their clients

Accounting automation software has been growing in importance in recent years. But it’s become especially vital in the wake of COVID-19, which is proving itself to have a long tail in the business world. Now, more than ever, businesses are looking for ways to keep costs down. For many, it’s the difference between going under […]

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Free Guide: Putting clients first understanding the new normal

Free Guide: Putting clients first understanding the new normal

There are few things more unsettling than being in business and realizing that the world is moving on but that you’re failing to match the pace. Yet this is the situation with many accounting firms—even those that are otherwise healthy. Client needs and expectations are driving this change. This was already building in the years […]

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Free SaaS Webinar: The importance of SaaS metrics and reporting to scale your business

Free SaaS Webinar: The importance of SaaS metrics and reporting to scale your business

The importance of SaaS metrics and reporting to scale your business If you don’t prepare ahead of time, you could get stuck not producing the key SaaS metrics that investors want to see when they’re considering investing in your next round. Not telling the right story about your growth and metrics can ultimately reduce valuation, […]

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5 ways to make your office paperless

5 ways to make your office paperless

Going paperless is not just hugely beneficial to the environment, there are knock-on effects for a company’s bottom line, morale and public image as well. And emerging and new technologies make it easier than ever to move away from paper dependence. Why go paperless? The scale of paper waste is greater than you think While […]

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Stay safe. Stay up to date. Stay supported.

Here are some additional helpful links for your business

Helpful information

Sage Partners relief announcement
Complimentary Sage U training resources

If you own a US product, please visit our US Sage Coronavirus Hub

Additional resources

Sage Legal Disclaimer

The information contained herein is for general guidance purposes only. It should not be taken for, nor is it intended as, legal advice. We would like to stress that there is no substitute for customers making their own detailed investigations or seeking their own legal advice if they are unsure about the implications of trade on their businesses.

While we have made every effort to ensure that the information provided herein is correct and up to date, Sage makes no promises as to completeness or accuracy and the information is delivered on an “as is” basis without any warranties, express or implied. Sage will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.