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Prepare and empower your business during uncertain times

We are here to support you during this time. We’ve gathered information and resources to help navigate the current Coronavirus COVID-19 situation. You can also find out about support for Sage solutions, including enabling your remote working capabilities. Check this page often for updates.

Prepare and empower your business during uncertain times

Find help and advice about managing your business remotely.

Small business webinar series with CPA Canada

Sage has partnered with CPA Canada to host a comprehensive webinar series focusing on evolving business trends and entrepreneur issues amid COVID-19.

CFO 3.0 Breakthrough Finance Webcast

As mid-size organizations are forced to rethink and reimagine how to survive in this new digital era, the CFO is uniquely positioned to drive digital transformation.
Steve Hare
Steve Hare, CEO: Navigating uncertain times with calm, caution, and commitment
Paul Struthers

A message from Paul Struthers, Executive VP and Managing Director, Sage Canada

Webinars and training: Support for your business

Small business webinar series with CPA Canada

In light of the current climate in our communities and across the nation, Sage has partnered with CPA Canada to host a free comprehensive webinar series focusing on evolving entrepreneur issues, along with in-depth discussions with subject matter experts on key business continuity topics impacting Canadian small businesses.

CFO 3.0 Breakthrough Finance Webcast

Join our discussion on how the responsibilities of the CFO and the office of finance have evolved and how they are playing a key role in their business during a disruptive and ever-shifting landscape.

Sage Small Business Webcast Series

A series of free webinars hosted by small business experts for business owners and managers.  Learn how to take your business forward with valuable tips, strategies and resources from this series.

Sage Accountants Forum

Are you a client-serving bookkeeper or accountant? From May 7 to June 26, join us for a series of must-attend, no-cost, online learning experiences filled with valuable product and industry insights that will help you perform at your best and drive your practice forward. 

Sage Drive, now access your company data from anywhere

Empower yourself to staying on top of your finances remotely, even when working from home.

Cut through the confusion: Understanding Sage 50 and Sage 50cloud

Stay productive while working from home, with the versatile cloud connected services of Sage 50cloud.

Streamlining your day with Sage Bank Feeds

Still visiting a bank or manually entering your statements? Save time with simplified bank reconciliation on Sage 50cloud.

Get paid faster with smart payment processing solutions in Sage 50

Cash flow difficulties due to outstanding customer payments?  Learn how to provide more convenient customer payment options today.

Marketing Webinars for Medium Segment Partners

Marketing webinars, exclusively for our medium segment partners, dedicated to giving quick tips, updates on new trends and handy step-by-step guides. All webinars are 30-minutes long and designed with advice you can action straight away.

Product support

Choose your Sage product to find help and advice about managing your business remotely.

Sage Business Cloud Accounting icon

Sage Business Cloud Accounting

Sage 50cloud Accounting

Sage X3

Sage 300cloud

Sage 300cloud

Accountants and bookkeepers

All other products

Sage Coronavirus frequently asked questions

Sage continues to monitor the coronavirus situation and take steps to mitigate risks to our customers, partners, and colleagues. We have established global, regional, and local business continuity plans that are being retested and refined as a further cautionary measure. In addition, our global and regional taskforces meet daily. They are comprised of representatives from our Executive Committee and other executive management, supported by experts from risk, security, travel, people, property, IT, and communications. 
The North America regional taskforce is led by our Managing Director, Nancy Harris. We have implemented a set of safety precautions, including updated travel and safety guidance, and restricted travel to high-risk and outbreak areas. We are also in the process of proactively equipping our colleagues to work from home. As the situation develops, we will continue to assess and implement mitigation and prevention measures recommended by the CDC that will improve safety and help ensure business continuity.
We’ve taken steps to prevent or minimize service disruption by enabling a distributed workforce to operate from a home office in real time and collaborate with colleagues and customers as if they are sitting next to them. This also allows us to maintain service to our customers and partners in events such as this.
To help limit the impact and spread of the coronavirus, we ask that customers and partners help us take cautionary mitigation measures; for example, limiting face-to-face business meetings and instead using video conferences wherever possible. We are monitoring the situation and will follow all local and global health guidelines, including those from WHO and the CDC.
We are confident we have the proper business continuity plans in place to continue to serve our customers. The teams who provide our software services and support services are well prepared to continue operations in the event of any Sage office impacts. We are also implementing contingency plans for our back-office functions to ensure customers receive the same great service they have become accustomed to. Since this is a fast-moving situation, we are constantly assessing our capabilities and implementing controls and solutions as needed.
Many customers are facing the need to close offices and support access to Sage solutions by remote employees. While options vary by solution, most of our products can be accessed remotely, if necessary. Options range from remote VPN access to desktops and servers, to implementing Sage Drive (Sage 50cloud), Sage 300cloud web screens, or third-party hosting. Please check with your business partner or Sage support to discuss the best option for your company.

Business advice about Coronavirus (COVID-19)

We’ve collated tips and advice to help you adapt your business and provide resources to your employees.

Read Steve's blog
Accounting Pain Points in Healthcare - An Obstacle You Can Avoid

Accounting Pain Points in Healthcare - An Obstacle You Can Avoid

Accounting and finance are becoming paramount priorities in healthcare as the competitive landscape evolves. Carefully managing costs and driving revenue empowers organizations to preserve their advantage while tapping into the ever-expanding healthcare economy. The problem is that in organizations as complex as long-term care and skilled nursing facilities, physician practices, or clinics, accounting and finance […]

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Does Your Nonprofit Education Organization’s Accounting Software Pass the Test? 4 Things to Improve Today

Does Your Nonprofit Education Organization’s Accounting Software Pass the Test? 4 Things to Improve Today

Finance leaders of nonprofit education organizations have a tough job. Many schools and other education-related nonprofits rely on a mixture of funding sources, including government funding, private tuition, grants, and donations that make revenue reconciliation difficult. Separate funds, programs, and locations are often accounted for as separate entities, requiring painful, time-consuming manual data entry to […]

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3 Key Benefits of Reducing Spreadsheets in Finance

3 Key Benefits of Reducing Spreadsheets in Finance

The results are in—it’s time to replace spreadsheets with software designed for and devoted to finance activities. Spreadsheets have their uses for personal productivity and ad hoc analyses, but they can also become a barrier to effective finance processes for growing midsize companies when used inappropriately. Oftentimes, spreadsheets are error-prone, putting finance teams and entire businesses at […]

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Free guide: How to optimize your accounting practice through measured KPIs

Free guide: How to optimize your accounting practice through measured KPIs

In this new guide from Sage, you will learn the answers to the burning questions that can help boost efficiencies in your firm in 2019. Such as: How do I measure performance in my practice in 2019? What should the new metrics be for a forward-thinking accountancy practice with its eyes on growth and creating […]

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Free Guide: Six Stages of Smarter Money Management

Free Guide: Six Stages of Smarter Money Management

When you’re part of a small business, it’s easy to feel like every day is a sprint to the finish line. A breakneck race to complete all the tasks you have planned for the day—plus a hundred other small fires to extinguish. But, if your business is going to flourish in the long term, then […]

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5 reasons you should be using a receipt app

5 reasons you should be using a receipt app

Receipts are a part of business life. Whether you’re running a business, holding client meetings offsite or you travel for work, those little documents have probably seen the inside of your wallet or shoebox. They’re integral to keeping track of your expenses and outgoings, of course. But paper receipts are also monuments to yesterday. They […]

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Spreadsheets slowing you down? This is how to speed up your business processes

Spreadsheets slowing you down? This is how to speed up your business processes

Spreadsheets still have many powerful uses for small firms, but other software is now increasing speed, safety and compliance in business processes.

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How to pick up the pace of technological adoption in your accountancy practice

How to pick up the pace of technological adoption in your accountancy practice

The Practice of Now 2019 report found that 85% of accountants believe the profession in their country needs to pick up the pace of technology adoption to remain competitive internationally.

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Stay safe. Stay up to date. Stay supported.

Here are some additional helpful links for your business

Helpful information

Sage Partners relief announcement
Complimentary Sage U training resources

If you own a US product, please visit our US Sage Coronavirus Hub

Additional resources

Sage Legal Disclaimer

The information contained herein is for general guidance purposes only. It should not be taken for, nor is it intended as, legal advice. We would like to stress that there is no substitute for customers making their own detailed investigations or seeking their own legal advice if they are unsure about the implications of trade on their businesses.

While we have made every effort to ensure that the information provided herein is correct and up to date, Sage makes no promises as to completeness or accuracy and the information is delivered on an “as is” basis without any warranties, express or implied. Sage will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.