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Sage X3

Monk Office accelerates growth with The Answer Company and Sage X3

Monk Office - Canada

Integrated solution fast tracks office supplies business to become an omnichannel retailer, reaching new customers, and providing a superior customer experience.
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Legacy tech preventing growth

Monk Office is a third-generation family-owned office supply business with retail outlets across Vancouver Island. As customer behaviour shifts to ordering online and picking up in store, or indeed vice versa, Monk realised it’s 20-year-old legacy technology was preventing it from delivering an omnichannel service.
Shawn Ostheimer

Like most retail companies, Monk Office is experiencing a shift in digital transformation where customers want to be able to engage with them on multiple platforms, in multiple ways.

Shawn Ostheimer
President at The Answer Company

Seamless customer engagement

The Answer Company created a full warehouse management solution for Monk Office leveraging Sage X3 with integrated solutions from three Independent Software Vendors. Customers are now able to place orders in-store (powered by InfoPOS) or online (powered by commercebuild), while Sage X3 manages and delivers everything through the back office using Datalinx.
Shawn Ostheimer

Through these solutions we’re able to deliver a very seamless engagement with the customer, no matter how the customer wants to place their order, receive their product, and pay for it.

Shawn Ostheimer
President at The Answer Company

Full digital retail solution

Monk Office saw how it needed to adapt to progress in a highly competitive environment, and Sage X3 has provided the means to do this. Additionally, The Answer Company has enhanced the way the office supplier handles stock through Sage Inventory Advisor, to really optimize Monk Office’s inventory and contribute to a faster ROI.
Shawn Ostheimer

Using Sage X3, Monk Office is nimble, efficient and can deliver a superior customer experience in order to differentiate themselves from the big players.

Shawn Ostheimer
President at The Answer Company

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