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Cancel your Sage Business Cloud Accounting or Payroll subscription

Sorry to see you go! If you want to cancel your subscription to Sage Business Cloud Accounting or Sage Business Cloud Payroll you can do so at any time.

Some points to note:

  • You will no longer have access to your data through your Sage solution after your subscription expiry date.
  • Before cancelling your subscription, we recommend printing any information you might need, such as your balance sheets, profit and loss report and trial balance.
  • When in the month you cancel, will determine when your final payment is taken, please read Your Final Payment section below for more details.

How to cancel

The fastest way to talk to us about your subscription is by webchat. 
Alternatively, you can contact us by phone or submit a cancellation form. 
Please note that forms may take up to 5 working days to process.

Webchat - Monday to Friday 09:00 to 17:00
Helpline - Monday to Friday 08:30 to 18:00

 

Online chat

Click on the button below to start a conversation with our support team via webchat.

Alternative options

If you prefer to speak to our support team on the phone call us on 01 447 0806 or you can cancel your subscription by submitting the online form.

 

Your final payment

Your solution is billed monthly, on the same date each month and covers your service until your billing date the following month.

If you decide to cancel your account, your subscription will remain active until your next billing date with no further payment to be made as long as you cancel at least 5 working days before your next billing date. To access your invoices, follow the help guide here.

Looking to cancel a different product?

If you are looking to cancel a different product like Sage 50cloud, Sage 200 or Sage Business Cloud X3, please contact us through the Get in Touch page.

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