Please note that this article is specifically for Sage Business Cloud Accounting and Sage Business Cloud Payroll customers. If you are using another Sage product such as Sage 50 and need assistance with cancellation, please see the ‘Cancel other Sage Products’ section.
Sorry to see you go. You can cancel your subscription to Sage Business Cloud Accounting or Sage Business Cloud Payroll at any time.
Cancel other Sage Products:
If you are using a different Sage product (e.g., Sage 50, Sage 200, or Sage Business Cloud X3) and wish to cancel, please follow these instructions based on your location:
The fastest way to talk to us about your subscription is by webchat.
Alternatively, you can contact us by phone or submit a cancellation form.
Please note that forms may take up to 5 working days to process.
Webchat - Monday to Friday 09:00 to 17:00
Helpline - Monday to Friday 08:30 to 18:00
Your solution is billed monthly, on the same date each month and covers your service until your billing date the following month.
If you decide to cancel your account, your subscription will remain active until your next billing date with no further payment to be made as long as you cancel at least 5 working days before your next billing date. To access your invoices, follow the help guide here.