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Cancel your Sage Business Cloud Accounting or Payroll subscription

Please note that this article is specifically for Sage Business Cloud Accounting and Sage Business Cloud Payroll customers. If you are using another Sage product such as Sage 50 and need assistance with cancellation, please see the ‘Cancel other Sage Products’ section.

Sorry to see you go. You can cancel your subscription to Sage Business Cloud Accounting or Sage Business Cloud Payroll at any time.

Some points to note:
  • You will no longer have access to your data through your Sage solution after your subscription expiry date.
  • Before cancelling your subscription, we recommend printing any information you might need, such as your balance sheets, profit and loss report and trial balance.
  • When in the month you cancel, will determine when your final payment is taken, please read Your Final Payment section below for more details.

Cancel other Sage Products:

If you are using a different Sage product (e.g., Sage 50, Sage 200, or Sage Business Cloud X3) and wish to cancel, please follow these instructions based on your location:

  • UK customers: Contact your dedicated support team through the Get in Touch page
  • South Africa customers: Follow this link for your local support
  • North America customers: Follow this link to access your local support

How to cancel your Sage Business Cloud subscription

The fastest way to talk to us about your subscription is by webchat. 
Alternatively, you can contact us by phone or submit a cancellation form. 
Please note that forms may take up to 5 working days to process.

Webchat - Monday to Friday 09:00 to 17:00
Helpline - Monday to Friday 08:30 to 18:00


Online chat

Click on the button below to start a conversation with our dedicated Sage Business Cloud support team via webchat.

Alternative options

If you prefer to speak to our support team on the phone call us on 0191 479 5911 or you can cancel your subscription by submitting the online form.


Your final payment

Your solution is billed monthly, on the same date each month and covers your service until your billing date the following month.

If you decide to cancel your account, your subscription will remain active until your next billing date with no further payment to be made as long as you cancel at least 5 working days before your next billing date. To access your invoices, follow the help guide here.

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