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Tackling the Coronavirus: advice and support for your business

As a trusted partner to over 200 000 customers, we understand the impact the Coronavirus (COVID-19) is having. We want you to know: we're here to help. In this hub, you'll find practical, straightforward advice on tackling the challenges you're facing and quick access to expert product support.

South Africa's government support portal

View the latest information issued from the South African government about Coronavirus.

World Health Organisation (WHO) updates

View the latest information about Covid-19 as published globally by the World Health Organisation (WHO).
Practical help and advice to support you right now
We have a range of supporting articles giving straightforward, practical advice around some key topics from getting financial help to working from home.
How to ensure business continuity in uncertain times

How to ensure business continuity in uncertain times

This article offers practical advice and support to help you keep your business moving as we all navigate these unprecedented times. Considering recent events, contingency planning has become a major consideration within businesses worldwide.   This kind of planning is useful for any unexpected situation, whether it be a global pandemic, inclement weather, or a mass transit strike. Fortunately, you can prepare […]

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How to ensure COVID-19 doesn’t slow your business down

How to ensure COVID-19 doesn’t slow your business down

It’s all about preparation and not panic when it comes to business resilience Now more than ever, businesses need to adapt. With the COVID-19 outbreak declared a national state of disaster in terms of Disaster Management,  contingency planning has become a critical factor within business worldwide. This kind of preparation is useful in any event, […]

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Coronavirus: Six ways to keep your business moving

Coronavirus: Six ways to keep your business moving

At a time when many small businesses in South Africa are already struggling as a result of the recession, the global COVID-19 crisis is a bolt out of the blue. It is an event that has caught even the best-prepared businesses by surprise, and it is a genuine existential threat for many of the small […]

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How to successfully run your business from virtually anywhere

How to successfully run your business from virtually anywhere

As a small business owner, you are more than likely tired of paying expensive commercial rentals and fighting traffic daily to get to the office. The good news is that today’s technology means you can work from just about anywhere if you have internet access. By turning your company into a ‘virtual business’, you can […]

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Working remotely

The government has implemented a lockdown, and this has forced many people to work from home. Our support resources can help you keep your business running and productive.

Product support and practical advice


Get information about setting up your Sage solutions so you and your teams can be productive at home.
 
 Sage Business Cloud Accounting  Sage Business Cloud Payroll Professional
 Sage Business Cloud Payroll  Sage 300 People
 Sage 50cloud Pastel  Sage X3 HR
 Sage Pastel Payroll  Sage 200 Evolution
 Sage 200c VIP (Classic and VIP Premier)  Sage 300 Cloud
 Sage X3 How to contact Sage
 

21-day shutdown legislative impact

We are committed to supporting our customers in implementing the various tax relief measures that have been announced by government to assist businesses during this time. Our dedicated compliance and development teams are in the process of implementing the changes, and we will ensure that customers are kept up to date with any product releases and changes.

Product support and practical advice

Please monitor Sage City’s Announcements, News, and Alerts page for the latest news regarding these changes in your product.

   
 Sage Business Cloud Accounting
 Sage Business Cloud Payroll Professional 
 Sage Business Cloud Payroll
 Sage 300 People
 Sage 50cloud Pastel
 Sage X3 HR
 Sage Pastel Payroll
 Sage 200 Evolution
 Sage 200c VIP (Classic and VIP Premier)
 Sage 300 Cloud
 Sage X3
How to contact Sage

Looking after your business

Our Support services are available and committed to assisting you over this period.  Here are some of our top queries and their solutions received during this time. 

Product support and practical advice

 Our Support services are available and committed to assisting you over this period.  Here are some of our top queries and their solutions received during this time. 
 
   
 Sage Business Cloud Accounting
 Sage Business Cloud Payroll Professional 
 Sage Business Cloud Payroll
 Sage 300 People
 Sage 50cloud Pastel
 Sage 200 Evolution
 Sage Pastel Payroll
 Sage 200c VIP (Classic and VIP Premier)

How to Contact Sage


 

Live Q&A for Sage 50cloud Pastel (Pastel Partner)

We’re offering an easy way for you to get quick answers to your questions from our Sage experts without having to call us. We’re holding live drop-in Q&A sessions, during the year-end period, Monday to Friday, from 9am to 5pm, where you can put your questions to us online.

  • Quick response - always within minutes, but usually in seconds
  • Interactive demos - we can show you how to perform a process on screen
  • Share knowledge - your query may have already been asked and answered, visibility of other people's questions allows you to observe and learn
  • Dedicated team - contact Q&A experts and refer to the same person if required

    Do you have a question? Why not join a live Q&A session now!

A message from Pieter Bensch

Executive Vice President, Africa and Middle East

We recognise that the COVID-19 coronavirus presents one of the most severe challenges we’ve ever faced. This pandemic is pulling us together – as Sage colleagues, customers, partners but also as parents, families and communities.

Photo of Pieter Bensch: Sage Executive Vice President, Africa and Middle East

Sage Legal Disclaimer

The information contained herein is for general guidance purposes only. It should not be taken for, nor is it intended as, legal advice. We would like to stress that there is no substitute for customers making their own detailed investigations or seeking their own legal advice if they are unsure about the implications of trade on their businesses.

While we have made every effort to ensure that the information provided herein is correct and up to date, Sage makes no promises as to completeness or accuracy and the information is delivered on an “as is” basis without any warranties, express or implied. Sage will not accept any liability for errors or omissions and will not be liable for any damage (including, without limitation, damage for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or reliance on this information or from any action or decisions taken as a result of using this information.